Adobe support is first class

AlanF

Canon 5DSR II
Aug 16, 2012
6,002
3,695
Just spent about an hour with Nisha from Adobe remotely controlling two laptops sorting out complex logging in problems. I don't like their subscription method of sales, but I have to admit that their service is positively brilliant - immediate on-line chat response and high technical expertise. Earlier in the day, I had spent a futile time getting first getting into phone contact with PayPal who hadn't only failed to answer 3 e-mails but also are incapable of sorting out simple mistakes.
 

stevelee

FT-QL
Jul 6, 2017
1,293
311
Davidson, NC
I used to have trouble getting new Adobe updates to work before they went to the subscription model, but I haven't had the problem since they did.
 
Mar 14, 2012
2,318
197
Too bad LR is so buggy. Last week, I did an automatic update and LR became unusable. It would freeze/crash every time I deleted a photo. Had to revert to the previous baseline.