When I bought the 1DXII, I was a happy customer, with an understanding that a CFast card and a card reader would follow the package. But it did not.
After calling back to the store, asking for the missing delivery, I was informed that I had to contact Canon for that. After some searching, I found a link to the Campaign site, where I had to fill in a bunch of information they already have, including having to scan the receipt from the store. And lucky me, I got a link to the full terms for the campaign, which was several pages long (!)
Having done that, I expected to have a swift confirmation that the card and reader was on its way, but no, that´s not what happened. I got a reply that my application would be processed and that I within 2 days (!) would receive a message if it was approved or not (!!!) (How could it not be approved???)
Not after 2 days, but after 15 (!) days, did I receive an email, with Dear Eldar bla. bla. we are happy to confirm that your application has been approved bla. bla. bla. we will TRY to send your GIFT within the next 28 (!) days.
Today is June 10th, 41 days after I sent in the application and I finally received a message from the local post office that a package was ready to be picked up. However, the GIFT was not a GIFT. It had a price. I have to pay NOK 239,- (USD30) to get it (!)
Just to make my day perfect, the local post office was unable to find the package, so I still don´t have it.
So; Instead of making this a swift and positive process, where I could get the card and reader with the camera on purchase, I have waited 41 days (and God knows when/if the post office find the package ...). I had to spend more time than I liked, scanning receipts, searching for web-sites, filling in forms etc. Canon has sent several emails, with lots of Dear and Thank you in them, they had to organise a special shipment and instead of receiving a GIFT, they sent me an invoice.
CANON I hope you read this and have the courtesy to defend the logic behind this stupid Campaign! I have emailed your customer support also, but I expect it to be a waste of time.
I wonder what type of utterly unintelligent and customer hostile person/organisation could be capable of coming up with a Campaine as utterly stupid as this one. This should have been a positive experience and I should get something in return for being an early adopter, burning my money on your stuff. Now I feel nothing but irritation and an urge to sell every Canon bit I have. And for the record, I have been a Canon customer for +40 years, I am a CPS Platinum member and I could probably buy a decent house for the money I have sent their way.
Whenever I see the word Campaign in connection with the brand Canon, I´ll stay far away!
After calling back to the store, asking for the missing delivery, I was informed that I had to contact Canon for that. After some searching, I found a link to the Campaign site, where I had to fill in a bunch of information they already have, including having to scan the receipt from the store. And lucky me, I got a link to the full terms for the campaign, which was several pages long (!)
Having done that, I expected to have a swift confirmation that the card and reader was on its way, but no, that´s not what happened. I got a reply that my application would be processed and that I within 2 days (!) would receive a message if it was approved or not (!!!) (How could it not be approved???)
Not after 2 days, but after 15 (!) days, did I receive an email, with Dear Eldar bla. bla. we are happy to confirm that your application has been approved bla. bla. bla. we will TRY to send your GIFT within the next 28 (!) days.
Today is June 10th, 41 days after I sent in the application and I finally received a message from the local post office that a package was ready to be picked up. However, the GIFT was not a GIFT. It had a price. I have to pay NOK 239,- (USD30) to get it (!)
Just to make my day perfect, the local post office was unable to find the package, so I still don´t have it.
So; Instead of making this a swift and positive process, where I could get the card and reader with the camera on purchase, I have waited 41 days (and God knows when/if the post office find the package ...). I had to spend more time than I liked, scanning receipts, searching for web-sites, filling in forms etc. Canon has sent several emails, with lots of Dear and Thank you in them, they had to organise a special shipment and instead of receiving a GIFT, they sent me an invoice.
CANON I hope you read this and have the courtesy to defend the logic behind this stupid Campaign! I have emailed your customer support also, but I expect it to be a waste of time.
I wonder what type of utterly unintelligent and customer hostile person/organisation could be capable of coming up with a Campaine as utterly stupid as this one. This should have been a positive experience and I should get something in return for being an early adopter, burning my money on your stuff. Now I feel nothing but irritation and an urge to sell every Canon bit I have. And for the record, I have been a Canon customer for +40 years, I am a CPS Platinum member and I could probably buy a decent house for the money I have sent their way.
Whenever I see the word Campaign in connection with the brand Canon, I´ll stay far away!