Xero said:
Here is a conversation with a B&H Rep for 11:45 EST on September 7th. Enjoy.
Question : There is many posts on sites saying BH hasnt received the new 5d's and wont ship until next week, there are others saying it is shipping today. Can you please update me on the status of this item? Thank you.
Cole W : Hello oooo, my name is Cole W and I'm looking forward to helping you today!
Me : Thanks. I am sure you are getting the same question a lot today
Cole W : I am checking into this for you.
Me : thanks
Cole W : Thank you for your patience. We are receiving limited quantities and shipping the item as we receive it based on the orders.
Cole W : The warehouse will ship the quantities available but not all orders are expected to be in stock.
Me : Right, I understand that. So are you shipping some of those limited quantities today?
Me : http://www.canonrumors.com/canon-eos-5d-mark-iv-to-start-shipping-tomorrow/
Cole W : I will check to see what notes I have on today.
Me : Thank you
Cole W : I do not see specifics from the warehouse except that we are shipping as it is available but did not specify the date.
Cole W : I apologize for any inconvenience this may have caused.
Cole W : The first shipping date is listed as tomorrow but the quantity and shipping information is provided per order.
Me : great, so how is my order looking?
Me : 10000000000
Cole W : I will check the details to see if yours is listed as shipping tomorrow.
Me : Thank you
Cole W : Unfortunately it does not look like this order is listed as shipping tomorrow.
Me : Ok. Im a bit confused. I ordered it on the 25th. Hours after posting. When will it ship?
Cole W : It will depend on the quantity received from the manufacturer.
Cole W : We are shipping it based on the orders received and as the manufacturer is listing it as initially having limited quantities, not all preorders will be able to ship tomorrow.
Me : This has been the most unhelpful conversation I think I have had
Cole W : I am sorry about that.
Cole W : Is there anything else I can help you with today?
Me : I just wish I ordered from someone else now. Thanks for no information. You don't know when you will ship them, if you have them and you have no information on my order which was placed in the first few hours.
Me : Ill make sure this is the information people know on the sites so they don't order form you
Me : That is everyones concern
Me : Thanks
Cole W : I understand. I am sorry about the frustration with this item.
Me : Ill check back tomorrow
Cole W : Thank you for choosing B&H. Have a nice day.
Not sure why people take their frustration on innocent CSR who are just trying to help you the best they can.
Yes, often they seem clueless, but usually that's because they don't have access to the information you're asking for. Blaming them and trying to make them feel miserable is just really rude behavior.
Especially restaurants, I don't understand when people are being rude to the servers. The same people who can/will touch your food at the section you cannot see to.