I had to return a Sony Product a few months ago that failed. Took 3 months and countless phone calls. Hope the camera support is better.nuh. Bryan (a wise man) at The Digital Picture will be up to speed pretty quickly. His reviews are very detailed and excellent from the practicality perspective.
I never offer an advice that I would never have taken myself.
On an unrelated note: I have a SONY product support story to share. Would anyone be interested to hear that? It is a .. saga..