I checked and EOS Utility is not running. Also checked the computer settings to be sure there wasn’t some security setting that blocked “new” cameras - didn’t find anything that seemed amiss.
Is there some special setting that should be done on the camera? I have only used the camera for stills so the video side is new for me.
I might be listing things you've already done, but in case you haven't:
- Make sure you've restarted your computer since having installed the software. A restart is required, even though the software doesn't force it.
- Try a different USB port on your computer (preferably a direct connection to the computer, as opposed to through a hub / docking station).
- Make sure the camera is in video mode.
And lastly...this was probably a fluke with my computer...but I'll mention it in the off-chance this actually works for someone else...
Install and then open EOS Utility....then quit the utility. I know that sounds odd, but I had the EOS Utility already installed, but had never opened it (and it was not running in the system tray either). I couldn't get this thing to work, but then I opened the EOS Utility just for the heck of it. After it opened, and I saw its icon pop up in the system tray for the first time, I quit the app completely (from the system tray). Once I did that...everything started working. Again...probably a fluke...but maybe worth a shot.