I recently joined CPS on the back of (a) a newly Canon facility in close driving distance that takes walk-in service/repair requests and (b) the loaner/evaluation program.
The first trip in to get my 5D3 serviced was A-OK and straightforward, but I had a weird wrinkle when I approached the loaner folks for my first lens to eval. Despite the 'enthusiasts are welcome' back and forth I went through before (see link above), the loaner folks (at a different site, it's based out of New Jersey, I believe) just asked me to verify my professional status before initiating the loan.
I caught them up on my back and forth with the CPS membership folks and forwarded on their prior CPS membership reply to me. I was told by the loaner folks that this is not the case, and that CPS 'must be a pro' terms are quite specific:
"Thank you for bringing this to our attention. The agent who sent you this response is incorrect, the Terms and Conditions of the membership state the full requirements (please see attachment below) I am sorry for the confusion and will see that all of our agents are up to speed on our qualifications.
That being said, even though you technically do not qualify for CPS at this time I do see you own an ample amount of Canon gear. I am willing to approve the membership due to your loyalty to the Canon brand and also your honesty was very much appreciated."
...and the 200 f/2L IS I requested is now on its way. I must say that I'm a little ruffled by the inconsistent messaging here. They took my money, after all -- even after being told up front about not being a pro.
I'll see if future loans are not approved or if re-upping my membership is not allowed next year. But has anyone else gotten any stick from CPS for being an enthusiast?
- A
The first trip in to get my 5D3 serviced was A-OK and straightforward, but I had a weird wrinkle when I approached the loaner folks for my first lens to eval. Despite the 'enthusiasts are welcome' back and forth I went through before (see link above), the loaner folks (at a different site, it's based out of New Jersey, I believe) just asked me to verify my professional status before initiating the loan.
I caught them up on my back and forth with the CPS membership folks and forwarded on their prior CPS membership reply to me. I was told by the loaner folks that this is not the case, and that CPS 'must be a pro' terms are quite specific:
"Thank you for bringing this to our attention. The agent who sent you this response is incorrect, the Terms and Conditions of the membership state the full requirements (please see attachment below) I am sorry for the confusion and will see that all of our agents are up to speed on our qualifications.
That being said, even though you technically do not qualify for CPS at this time I do see you own an ample amount of Canon gear. I am willing to approve the membership due to your loyalty to the Canon brand and also your honesty was very much appreciated."
...and the 200 f/2L IS I requested is now on its way. I must say that I'm a little ruffled by the inconsistent messaging here. They took my money, after all -- even after being told up front about not being a pro.
I'll see if future loans are not approved or if re-upping my membership is not allowed next year. But has anyone else gotten any stick from CPS for being an enthusiast?
- A