For those of you who also use Sony bodies and lenses (gasp!), how is the service?
Mt Spokane Photography said:They have a reputation for slow service, but the pro canter in CA was supposed to boost service to pros. I see positive remarks from recent users of the pro service center, and poor service remarks from years ago.
You might ask your question in the Sony forum at Fred Miranda.com I did a search for "service"
http://www.fredmiranda.com/forum/board/56
chrysoberyl said:Is there a Canon Pro Center? Or do you just pay an extra fee for better service?
chrysoberyl said:Thanks. I specifically want impressions from users of both (Sony and Canon) brands. A Sony forum is likely to contain a fair number of fanboys (fanpersons?). Well, heck, so is this forum...
Is there a Canon Pro Center? Or do you just pay an extra fee for better service?
Mt Spokane Photography said:They have a reputation for slow service, but the pro canter in CA was supposed to boost service to pros. I see positive remarks from recent users of the pro service center, and poor service remarks from years ago.
You might ask your question in the Sony forum at Fred Miranda.com I did a search for "service"
http://www.fredmiranda.com/forum/board/56
chrysoberyl said:Thanks, all. I am considering whether full frame mirrorless fits for me, but before renting an a7R, I wanted to know how the service stacks up - service is very important to me. And it is now clear that if I want decent service from Canon, I need to ante up for a high level CPS membership.
Random Orbits said:Based on my prior experience with Sony products, I would not even consider switching to Sony until their service record is on par with Canon's.
chrysoberyl said:My three experiences with Canon service:
1. I had the outermost ring on my 24L replaced. The lens was returned to me with the very same ring badly scuffed (down into the metal). This was resolved eventually.
2. The 80D firmware update would not upload, so I sent it to Canon for the upload. They sent it back to an unknown location. Eventually it was returned to them and I did get it back.
3. I purchased a refurbished MP-E and they botched the order, but repeatedly assured me that the lens was on it's way to me. When it didn't show, Canon would not honor the discount.
On top of all that, the general tone was one of disinterest and cold.
Now it looks like I will not qualify for CPS, so no matter how much I would be willing to pay for good service, I can't. Is Sony service as bad as what I have experienced with Canon?
Random Orbits said:So my experiences do not match yours. In reality, it's somewhere in between. Again, most of my purchases/repairs were done within 1-2 weeks, and I don't have CPS.
chrysoberyl said:Thanks, Dylan. Are there no other Sony users on this forum, or do they not want to admit that they use Sony as well as Canon?
chrysoberyl said:Thanks, all. I have not located a Sony Pro service center in the Atlanta, Georgia, USA area, and I just learned that Sony lenses are FBW. So my interest has waned. The good part is that my bad experiences with Canon service seem to be anomalous, so that's encouraging.
chrysoberyl said:Thanks, Dylan. Are there no other Sony users on this forum, or do they not want to admit that they use Sony as well as Canon?
chrysoberyl said:Thanks, all. I have not located a Sony Pro service center in the Atlanta, Georgia, USA area, and I just learned that Sony lenses are FBW. So my interest has waned. The good part is that my bad experiences with Canon service seem to be anomalous, so that's encouraging.