What is an "Open Box"?

AlanF

Canon 5DSR II
Aug 16, 2012
6,371
4,579
This afternoon, I bought an "open box return" body from a highly reputable departmental store. It came with a 35-day return policy and the full 2-year manufacturers guarantee, so I felt comfortable. Of course, the first thing I did on getting home was to check the shutter count - 8900! Looks like someone bought it and used it for a holiday before returning it as unwanted. To me, 8900 is a used item, which I could buy far more cheaply, and it's being returned tomorrow. So, what is reasonable for open box?
 

dcm

Good or bad - it's not the gear.
Apr 18, 2013
769
112
Definition varies, possibly a floor model

 

Mt Spokane Photography

I post too Much on Here!!
Mar 25, 2011
15,710
880
A open box item could indeed have had significant usage, even if it was a display model, the shutter could have clicked 10,000 times. The price should reflect this.
 

StoicalEtcher

EOS RP
Jan 3, 2018
257
161
Yorkshire
Not saying I'm "right", but to me, 'open-box' means the product has been taken out of its box, probably packaging opened/removed (and probably not replaced if sealed plastic etc), but the product itself is essentially unused - and 8,900 actuations doesn't sound 'unused' at all!
Bad luck with the 'bargain' Alan.
 

AlanF

Canon 5DSR II
Aug 16, 2012
6,371
4,579
Not saying I'm "right", but to me, 'open-box' means the product has been taken out of its box, probably packaging opened/removed (and probably not replaced if sealed plastic etc), but the product itself is essentially unused - and 8,900 actuations doesn't sound 'unused' at all!
Bad luck with the 'bargain' Alan.
It was returned this morning.
 

unfocused

EOS 1D MK II
Jul 20, 2010
5,367
2,109
66
Springfield, IL
www.mgordoncommunications.com
Open Box is pretty much defined by the seller. Could be a floor sample, could be a return that appears unused to the retailer, could be a bunch of items that were opened for an in-store demonstration.

A few years ago a reputable NY based camera shop was using "Open Box" to get around MAP Pricing. I bought a Fuji compact from them and it was clearly unused and still in all the original packaging. They were selling dozens this way and I suspect the only thing that was "open box" about them was they might have had somebody opening and closing the boxes before selling them.
 

JPAZ

If only I knew what I was doing.....
Sep 8, 2012
936
44
I've had pretty good luck with "open box" items over the years. As long as there is a warranty and a reasonable return option, I'd have no qualms buying an "open box"item again, if the price was right. Feel the same way about refurbished items although in some ways, a refurb might be even better because a it was checked and repaired or adjusted as needed.
 
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