6D Mark II will not power up...

[Tokyotim]

I'm a newbie here, sorry if this post is in the wrong place. I'm a long-time frustrated Canon user and have been seriously considering packing up and going home and buying elsewhere. I held out for the 6Dm2, hoping for an improvement, and despite the reviews, I bought it any way and found it to be a vast improvement in some areas (this is my first foray into full-frame). However, on Thursday I leave for Hawaii for 10 days and as of just now, the 6Dm2 will not turn on, with two fresh batteries. It will not turn on. It's 3 weeks old and it's dead. I've searched the web for solutions and have tried everything I have found, but it will not come back to life.

Meanwhile...the Nikon D850 specs are incredible. And the Sony A9 is amazing. Before the 6Dm2 announcement, I was considering the Nikon D750, but the D850 or A9 is the future. So, here's my dilemma: unless someone here can suggest a way to get my 6Dm2 powered in the next 3 days, I'm changing teams. Any ideas?

Sincerely,
Exasperated lifetime Canon fanboy

 

[LonelyBoy]

Sounds like an early failure, which happens occasionally with electronics. Return it and get the D850 or A9. It sounds like one of those is what you'd prefer, and you won't really be happy with a Canon now. Just make the switch.

Do, of course, note that those two cameras cost a great deal more than the 6D2, so it's not at all surprising their specs are "incredible" and "amazing" by comparison.

Enjoy Hawaii! I'll be there in a couple of months for the Ironman, with my trusty (and reliable as a hammer) 5D3.

 

[Mikehit]

If you can afford the D850 why are you messing around with the 6D2? Why not the 5D4?
If you cannot afford the D850 then by all means get the D750 - the one with the three product recalls due to technical problems in the design.


https://petapixel.com/2017/07/14/nikon-recalls-d750-third-time-shutter-issue/


A fanboy changing brands because of one failure does not sound like a fanboy especially when they are happy with the camera (as you seem to be). If I were you, I would not be wasting my time on chatrooms but would be phoning in person the place I bought it from and demanding and immediate replacement.

 

[ethanz]

would be phoning in person the place I bought it from and demanding and immediate replacement.

What he said ^

 

[Loswr]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

 

[Tokyotim]

Thanks guys. I don't expect hugs here, but I was hoping for a back-door solution or something. I've loved Canon since my AE-1 in high school, but in the last decade or so, they've consistently lagged behind. I just spent last weekend photographing samurai swords at a museum in Japan. It's true what the reviews say about the limited dynamic range, but I can tolerate that as I'm not a professional; it's usually just pics of my kids. For travel and family pics, I don't need the power (and weight) of a 5DSr, 5DIV, or Nikon D810, so the 6Dm2 was perfect for me. But if it fails as a brand new product, my confidence in Canon is further diminished. Thank you, Lonely Boy, I'll go ahead and switch unless someone here has a magic solution.

 

[Tokyotim]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

Of course, that's the best solution, but I live in a small town in Japan and it's impossible to return/exchange it in the 3 days before I leave on vacation, but thanks for your helpful suggestion.

 

[scyrene]

:

 

[Loswr]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

Of course, that's the best solution, but I live in a small town in Japan and it's impossible to solve my problem in the 3 days before I leave on vacation, but thanks for your helpful suggestion anyways.

Oh, ok. You can't exchange your 6DII before you go on vacation, but you can buy a D850 and lenses, and learn to be comfortable with the new system, before you leave.

Have a nice trip.

 

[LonelyBoy]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

Of course, that's the best solution, but I live in a small town in Japan and it's impossible to return/exchange it in the 3 days before I leave on vacation, but thanks for your helpful suggestion.

Wait, if you can't return/ exchange in the next three days, what was your first post about? You literally said "on Thursday I leave for Hawaii for 10 days ... unless someone here can suggest a way to get my 6Dm2 powered in the next 3 days, I'm changing teams". How are you planning on changing teams if you can't return the 6D2 in time?

 

[Tokyotim]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

Of course, that's the best solution, but I live in a small town in Japan and it's impossible to solve my problem in the 3 days before I leave on vacation, but thanks for your helpful suggestion anyways.

Oh, ok. You can't exchange your 6DII before you go on vacation, but you can buy a D850 and lenses, and learn to be comfortable with the new system, before you leave.

Have a nice trip.

No, but here's the situation, the 6D also had a problem with not powering up, but there was a solution provided by Canon. I was hoping to find a similar solution here for the 6Dm2. Can anyone help a guy in need? Or am I wasting my time?

 

[Tokyotim]

But...but...it's a lot more fun to come here, complain and threaten to switch brands, than to actually address the problem.

Of course, that's the best solution, but I live in a small town in Japan and it's impossible to return/exchange it in the 3 days before I leave on vacation, but thanks for your helpful suggestion.

Wait, if you can't return/ exchange in the next three days, what was your first post about? You literally said "on Thursday I leave for Hawaii for 10 days ... unless someone here can suggest a way to get my 6Dm2 powered in the next 3 days, I'm changing teams". How are you planning on changing teams if you can't return the 6D2 in time?

I don't have time to return/exchange it. If I can't get it powered up before Thursday, I leave for Hawaii with only an iPhone camera. As a result of my frustration, I'm done with Canon. Some egoists here seem to see it as a "threat." It's not a threat, it's the reality of my level of frustration.

 

[Loswr]

I presume you have tried the 'hard reset' (power off, pull the battery, wait 30 s, replace battery, power on).

 

[Tokyotim]

I presume you have tried the 'hard reset' (power off, pull the battery, wait 30 s, replace battery, power on).

Yes, and thank you for trying to help. I've removed the battery(ies), SD cards, lens, everything, let it sit all day, and reinserted everything, and tried again in various combinations. Nothing works. It's just dead, as if no battery was installed. The 6D had a technique in which, after everything was removed, you could "reboot" the camera, and I was hoping the m2 had something similar.

 

[Hector1970]

A bit of empathy would not go astray here.
If it were you with a new camera and it's stopped working you'd be a little pee'd of and cursing Canon.
I've no suggestions. You'd have to return or look for a replacement. If you returned it you could by something else in Hawaii. Best of luck with your issue. Don't let it spoil your trip. Sometimes it's good to let your camera at home and enjoy a place rather than photographing it.

 

[padam]

Something similar happened here as well:
https://www.youtube.com/watch?v=166AE_0v9_c

Some 5D IV users reported the same with the earliest production models (not powering on), but they've probably cured it now.

 

[Don Haines]

Call the place you got it from and ask for a swap. It is (obviously) covered by warranty.....

In the meantime, turn the camera off, pull out the memory card and format it (low level), pull out the battery, let it sit for 10 minutes, and put it back together. Take the lens off, and see if just the bare body will boot....

 

[Don Haines]

I presume you have tried the 'hard reset' (power off, pull the battery, wait 30 s, replace battery, power on).

Yes, and thank you for trying to help. I've removed the battery(ies), SD cards, lens, everything, let it sit all day, and reinserted everything, and tried again in various combinations. Nothing works. It's just dead, as if no battery was installed. The 6D had a technique in which, after everything was removed, you could "reboot" the camera, and I was hoping the m2 had something similar.

Oh dear!

Sounds like replacement to me...... even if you get it to boot, I would not trust that camera again....

 

[Tokyotim]

A bit of empathy would not go astray here.
If it were you with a new camera and it's stopped working you'd be a little pee'd of and cursing Canon.
I've no suggestions. You'd have to return or look for a replacement. If you returned it you could by something else in Hawaii. Best of luck with your issue. Don't let it spoil your trip. Sometimes it's good to let your camera at home and enjoy a place rather than photographing it.

Thank you, Hector1970. That's good advice. Sometimes we should stop and smell the roses.

 

[PCM-madison]

I don't have a 6D Mii, but my 6D will not power up if the door covering the memory card is even slightly open.