I'm very sorry to hear that Sanj. I hope you can find a way forward, but I suspect if you do it will need to involve a lawyer. Whatever you do, make sure you think it all through carefully and have a clear plan in your mind before you do anything.Heartbroken, I asked her what had happened. Her reply: "The feedback that I received is that the editing of the video is not up to our standards, the voiceover does not feel natural in the video and doesn't flow smoothly."
And in another email: SHE WILL NOT PAY ME.
A good recommendation if he were dealing with a legitimate client. Unfortunately it feels like there is something else going on and the client simply wants out of the contract. I don’t think there is anything Sanj can do to salvage this as the client isn’t being honest about the real reasons.This is bullish!t, anybody that works in media, and video especially, knows full well the edit is close to irrelevant. The footage can be re-edited to anything they want and they know that which is why they are asking for the RAW footage.
The feedback is also complete bullish!t. Sanj needs to talk to their branding consultants to get actual useful feedback from them and then re-edit to their specifications. I can't believe the company never put Sanj in touch with the branding consultants before this point!
Get the branding consultants details, ask them who their editor is and specifically the technical issues with the delivered short, hire their approved editor for a re-edit, $2,000, everybody is happy.