After two hours online with Adobe support and getting nowhere, I thought I'd turn to the forum for ideas. Sorry for the long post, but wanting to provide as many details as possible.
I just bought my wife an R5 (me too! Savings account says ouch!) ) So, when we try to download photos to her computer using the Sandisk CFExpress card reader Bridge doesn't respond. Or rather a dialogue box appears for a fraction of a second (too quickly to even read or see what the box says) and then immediately closes and Bridge doesn't recognize the card or reader. Only occurs on her machine. I have the same reader on my machine and at work and have been using them for nearly a year with the 1Dx III. Never a problem.
Bridge does recognize the card if I try to download by connecting the camera to the same port. Windows does recognize the card and I can copy/move files from the card to a hard drive using Windows.
Same card in my reader and its works fine. Tried switching readers. The reader works fine on my machine. So, not the reader, not the card.
Adobe was no help. We made sure it was the latest version of Bridge and even did a reset. No change. Ultimately they gave up and said it was a Sandisk problem. But, it obviously isn't or I could replicate in on my computer.
I read on an Adobe forum that others have had this problem with Macs (I use Windows) and the conclusion was that it was a security issue, where the security settings were kicking the card off. Something about CFExpress cards being treated like SSD drives by programs? There were some suggestions on how to fix it on a Mac, but nothing for Windows. If it is a security setting or a conflict, it only affects Bridge because Windows recognizes the card and files. I have checked her Windows security settings and they are the same as mine.
Appreciate any assistance anyone can offer.
I just bought my wife an R5 (me too! Savings account says ouch!) ) So, when we try to download photos to her computer using the Sandisk CFExpress card reader Bridge doesn't respond. Or rather a dialogue box appears for a fraction of a second (too quickly to even read or see what the box says) and then immediately closes and Bridge doesn't recognize the card or reader. Only occurs on her machine. I have the same reader on my machine and at work and have been using them for nearly a year with the 1Dx III. Never a problem.
Bridge does recognize the card if I try to download by connecting the camera to the same port. Windows does recognize the card and I can copy/move files from the card to a hard drive using Windows.
Same card in my reader and its works fine. Tried switching readers. The reader works fine on my machine. So, not the reader, not the card.
Adobe was no help. We made sure it was the latest version of Bridge and even did a reset. No change. Ultimately they gave up and said it was a Sandisk problem. But, it obviously isn't or I could replicate in on my computer.
I read on an Adobe forum that others have had this problem with Macs (I use Windows) and the conclusion was that it was a security issue, where the security settings were kicking the card off. Something about CFExpress cards being treated like SSD drives by programs? There were some suggestions on how to fix it on a Mac, but nothing for Windows. If it is a security setting or a conflict, it only affects Bridge because Windows recognizes the card and files. I have checked her Windows security settings and they are the same as mine.
Appreciate any assistance anyone can offer.