So in many years of buying and selling camera gear online to and from the US, I have never had anything but problems with UPS and Fedex. USPS had a clean record until now. The vast majority of my packages coming from the states have been from USPS Priority International with them using their own boxes (so it's not flat rate shipping). My experience with tracking has been pretty weak, it usually doesn't update with the small transfers, only the big things like leaving the country from this city and clearing customs and then released to Canada Post. So I have only done large transactions within Canada (over $3000) and have never bought a Super Tele Big White from the US. So I found a 300 F2.8L IS, and bought it from a guy in the US. He ships it out on August 30th, the usually weak tracking tells me it goes to Chicago sort facility and then leaves the Country. 7 Days later it's in Canada Customs in Missassauga, Ontario. And there it sits. It has not cleared customs yet. I have bought 8 other things (some larger) since then and have received half of them. Nothing has been in customs this long ever in my experience. It's now the 19th of September, 13 days and still in customs, 9 business days. Are they using my lens just because they can for fun? What could possibly take them this long? I am leaving on an epic road trip on the 30th and I expected I would have it with more than enough time to spare. Has anyone had any problems like this? Anyone bought large lenses from cross border? Most important question for me is can I call them and ask a real person about it? I investigated the CBSA website and called their number and got the impression that it's a nono to ask about a specific shipment. HELP!!!!