Great customer service - Wex Photographic UK

[Hardwire]

So this year has been tough, I was laid off from the day job and doing a bit of second shooting at weddings has dried up with the guy I was shooting for (if any UK chaps are looking for a South East based second, please drop me a line!) so with Christmas knocking on our door I was filled with a sinking feeling when my step daughter (12 years old) said she wanted a camera like mine and wanted to learn all about photography.

Now this would be a lovely pass time for us and give us more chance to bond so I set about looking for a used low end dslr and settle on getting her a 450D as they have enough features for her needs starting out and cheap enough for my current situation.

I call Wex and get talking to a rep there and explained what kind of thing I was looking for and my level of equipment (5d3 24-70 2.8, 70-200 2.8 etc) and rather than just go to the huge stock list and just send anything, seems to have found me a very good example.

Boxed near mint looking original packaging 450D with most cables still in original packaging which is a great start indeed. Open the box and the body looks like it is brand new, as does the kit lens (18-55) so I am chuffed to bits with the service and the quality being totally as described which is quite unusual for used equipment.

Needless to say I will be looking for another body should I ever start to shoot weddings solo and she will want to upgrade from the 450D at some point and get a couple of her own lens....Wex will now get a good bit more trade from me in the future as good customer service is something long lost these days (or maybe I was just too used to Jessops lol).

Anyway that is all, if you want a bit of kit, sure they are not as cheap as a bunch of online traders...but you get a service that online cheap box shifters never give...so props to them

 

[Valvebounce]

Hi Hardwire.
Sorry to hear about your personal situation, I hope things get better for you.
Thank you for posting positive feedback about a company, it is rare for people to post praise, normally only complaints seem to warrant comment. Hopefully this will encourage people to use this vendor.

Cheers Graham.

 

[Hardwire]

Hi Hardwire.
Sorry to hear about your personal situation, I hope things get better for you.
Thank you for posting positive feedback about a company, it is rare for people to post praise, normally only complaints seem to warrant comment. Hopefully this will encourage people to use this vendor.

Cheers Graham.

Thanks Graham.

And you echo my thoughts really...all too often people take to the interwebs to complain and it is rare to find positive feedback. I searched on here for info about Wex and in fact MPB whom I was looking at buying from in the first place and I found the lack of info on each slightly alarming.

So if anyone is worried about buying used, I can vouch for Wex. I did not use their site as I am sure they would prefer, but called them up and found that customer service does in fact still exist.

Now I just hope she likes is, will find out on the 25th lol

 

[Deleted member 91053]

I have used WEX a few times and phoned them a couple of times as well. They are not simply "Box Shifters" as many would believe. I prefer a High Street camera shop, but when that is not available, the WEX offer a very efficient and professional service in my experience.