We've re-opened with a few procedural changes. We will implement these changes on an order-by-order basis.
This story pretty much only affects Canadian customers of Lens Rentals Canada, though it has started to make its way around the web.
I own Lens Rentals Canada and have been dealing with the theft of our items while they've been in transit with Canada Post. We have only been telling our customers about the issue and had a splash screen on our web site explaining we weren't taking any new orders. We are doing our absolute best to honour reservations already in queue. We never released this information to the media. However it hit Reddit, and well… that was that. It's all over the place now.
I did a little interview with CBC here in Canada, although there's not much I know about the situation at hand. We do hope to have a resolution one way or another in the coming week or so.
There have only been a few instances where I've crossed over LRC and Canon Rumors, but I figured I'd answer to the emails I have been receiving from readers that know I wear both hats. I thank all of our customers for their kind words and support, it has been a stressful few weeks for everyone at Lens Rentals Canada and we'll do our best to do what's right for you.