Canon Business General

Product Advisory: Battery Contact Issues With Select PowerShot Cameras

From Canon USA: 
The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon is taking to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.

Phenomenon
In rare instances, it is possible that units of the Potentially Affected Products listed below may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.

Potentially Affected Product
Please confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

Read the full advisory and see if your camera is affected.

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