The Lightroom team wanted to let the community know that we’re investigating some critical performance and crasher bugs, and will be issuing an update shortly to address them.
If you are experiencing crashing or slowdowns, please try the following:
- Go to Lightroom > Preferences.
- Click on the General tab
- Uncheck “Show ‘Add Photos’ Screen”
- Restart Lightroom
I think it’s important to provide some context to why we made changes to Import. Over the years we’ve done extensive studies of customers interested in Lightroom. The studies have been comprised of people passionate about photography and who use their cameras as a creative outlet. In short, their motivations share the same motivations as people who already love Lightroom.
We visited them in their homes, and asked them to install, launch and use Lightroom. Since this was their first interaction with Lightroom, we were interested in observing specifically where they encountered obstacles, and therefore where we needed to focus our attention.
Customers were universally unable to decipher the Import dialog without getting frustrated. Some people pushed forward, bolstered by spending time searching the web for help. They might have been successful in importing files, but they didn’t feel successful. Others gave up, deciding that Lightroom might not be the right product for them.
The previous Import experience literally made people push back from their computers in frustration. Keeping the existing Import experience isn’t an option, and we needed to evolve the Import experience.
We’ve heard great feedback on the changes, and we’ve always evolved the Lightroom product with feedback from photographers and look forward to continue to evolve the experience going forward with your feedback in mind.
Please keep the feedback coming!
