canon rumors FORUM

Gear Talk => Deals on Gear => Topic started by: CR Backup Admin on May 11, 2015, 05:10:51 PM

Title: What Does Canon Refurbished Mean?
Post by: CR Backup Admin on May 11, 2015, 05:10:51 PM
Lots of folks ask this question, So I've included a direct quotation from the Canon online Store.  You can read it and decide what it means to you, the Cameras I've bought always had low actuations, and lenses were excellent with no scratches or marks.

http://shop.usa.canon.com/shop/en/catalog/shopping-buying#rfp


"Refurbished Products

Products are returned to Canon for a variety of reasons, including overstock balancing, miscellaneous returns from retailers, suspected mis-operation, and minor damage to the box.


Products that are refurbished must pass a comprehensive quality assurance inspection before final packaging and shipment. Rigorous function and cosmetic inspections are performed by trained Canon technicians so that each refurbished product meets operational specifications and strict cosmetic standards that we have established. "

Title: Re: What Does Canon Refurbished Mean?
Post by: neuroanatomist on May 11, 2015, 07:13:01 PM
TL;DR – good stuff, cheap!

 :)
Title: Re: What Does Canon Refurbished Mean?
Post by: gsealy on July 16, 2015, 11:02:40 AM
I have a friend who purchased a 'refurb' camera from Canon and it was brand new, never been used.  It happens.
Title: Re: What Does Canon Refurbished Mean?
Post by: nc0b on July 16, 2015, 11:26:59 AM
I purchased a 1.4X TC III as a refurbished product from Canon.  The box was different from the 2X TC III I later purchased at retail.  The cosmetic condition of the two were identical. I think the warranty on the refurb was only 90 days.  I have had it for at least two years,with no issues, though I don't use it that often.  If I ever get a body that will AF at f/8 I would use it with my 400mm f/5.6 for BIF. 
Title: Re: What Does Canon Refurbished Mean?
Post by: mrzero on July 16, 2015, 12:31:10 PM
I purchased a 1.4X TC III as a refurbished product from Canon.  The box was different from the 2X TC III I later purchased at retail.  The cosmetic condition of the two were identical. I think the warranty on the refurb was only 90 days.  I have had it for at least two years,with no issues, though I don't use it that often.  If I ever get a body that will AF at f/8 I would use it with my 400mm f/5.6 for BIF.

The warranty has been increased to one year.  They use whatever boxes they have on hand.  Their standard is red and white, but I've received stuff in brown boxes that were originally printed for other products.  I bought my 6D, my 40mm pancake, and my 24-70 f/4L IS refurbished, along with some powershots as gifts.  Not a single problem or blemish with any of them.
Title: Re: What Does Canon Refurbished Mean?
Post by: Diko on July 28, 2015, 08:20:57 AM
TL;DR – good stuff, cheap!

 :)
+1
Title: Re: What Does Canon Refurbished Mean?
Post by: monkey44 on July 31, 2015, 10:50:54 PM
 Well, it pretty much means exactly what it says ... great products, "fixed like new"

We've ordered several cameras and lenses from the 'Refurb side' - no problems ever with any of those.   Going on a few years now - never once shipped anything back.
Title: Re: What Does Canon Refurbished Mean?
Post by: Mt Spokane Photography on August 01, 2015, 12:01:30 AM
Well, it pretty much means exactly what it says ... great products, "fixed like new"

We've ordered several cameras and lenses from the 'Refurb side' - no problems ever with any of those.   Going on a few years now - never once shipped anything back.

I had to ship a defective one back early this year.  I've ordered several, and that was the first issue.  Canon gave me a big run around, but finally arranged for a exchange. Since the price has dropped $20, they gave me the lower price and free shipping, but it was frustrating to deal with them.
Title: Re: What Does Canon Refurbished Mean?
Post by: kaswindell on August 01, 2015, 12:06:24 AM
I got my 5Dmk3 and 24-105 kit from the refurb store.  Brown boxes, perfect product.
Title: Re: What Does Canon Refurbished Mean?
Post by: dak723 on August 01, 2015, 09:58:08 PM
I bought both of my cameras (6D and SL1) from the Canon refurb shop.  I prefer buying refurbished because then I know the camera (or lens) has been personally inspected and has passed all the tests.  Plus it's cheaper! 
Title: Re: What Does Canon Refurbished Mean?
Post by: Mt Spokane Photography on August 01, 2015, 11:09:44 PM
One issue I have with the current price levels is that you can often purchase a new gray market, or even a new USA model for less.

The prices below are the CPW Street Prices for New USA models from a Authorized Canon Dealer. as of right now.

The 24-105mm L is a extreme case.  $580 for new from a authorized Canon Dealer versus $799 refurb?  As with everything, the buyer must do his research.

The 24-70mm f/4 refurb for 799 while new is $729.

As with everything, the buyer must do his research.
Title: Re: What Does Canon Refurbished Mean?
Post by: Luds34 on August 05, 2015, 09:07:39 AM
A few years ago I ordered a 70-200 f/4L (non IS) direct from Canon refurb. Looked like a brand new lens to me. After shipping and taxes, I didn't feel like I saved THAT much money. Ironically, that has been the only lens that failed on me (focus would jam as it approaced MFD). I used it with the focus limiter set to 3m - infinity for a year before I decided to have CPS fix it before reselling (just never used it enough).
Title: Re: What Does Canon Refurbished Mean?
Post by: NancyP on August 05, 2015, 03:19:28 PM
Most should be open-box items returned by customers. Perhaps a few were defective off the assembly line or victims of dropping during shipping, eg, decentered lens , easily fixed, but no longer qualifying as "new". I have bought one teleconverter from them - fine.
Title: Re: What Does Canon Refurbished Mean?
Post by: unfocused on August 05, 2015, 04:07:14 PM
Quote
...minor damage to the box.

Sort of glad someone revived this thread, because the above references something I've long suspected. Given the volume of some refurbished items that are available, I've often wondered where they come from. I believe it is highly likely that very few are actual returns from retailers and that many more may be new items where the boxes get slightly damaged during overseas shipping.

When Canon used to use a date code on their lenses, I found that the refurbished lenses I bought had always been manufactured just a few months previously. Indicating that it was highly unlikely that they had ever been shipped to a retailer.
Title: Re: What Does Canon Refurbished Mean?
Post by: twagn on August 05, 2015, 08:02:41 PM
Most camera equipment I own are refurbished items (Canon refurb) never had an issue.
Title: Re: What Does Canon Refurbished Mean?
Post by: East Wind Photography on September 26, 2015, 06:33:26 PM
It's even better than that. Sometimes bad boxes, opened boxes, damaged boxes. Sometimes cables are.missing, bad batteries, charger not.working right, etc. Sometimes a camera problem. The good news is that the cameras are.repaired and.rechecked/calibrated so in some cases maybe better than new.

I've bought a.lot of refurbs from Canon and never received anything defective. Tried the same.with HP and I swear they just sell them as refurbished knowing they are defective and let the customer send it back in for repair. Canon does it right and just another one of many reasons I stick with canon.

Title: Re: What Does Canon Refurbished Mean?
Post by: kaptainkatsu on November 30, 2015, 06:41:48 PM
I bought a 7dm2 when they ran the $999 deal and mine had ~1000 actuations. On the outside couldn't tell it was a refurb.

Also the current Carepak+ promo applies to refurb products too.
Title: Re: What Does Canon Refurbished Mean?
Post by: HighLowISO on February 20, 2016, 09:30:32 AM
I had good luck with a couple very recent refurb zooms I bought through canon store.  Basically same as new except the packaging.  Some times equivalent pricing can be had elsewhere, but when they have their sales or certain items.  Using CPW notify can help you get what you want, but you have to be fast for the hot items.
Title: Re: What Does Canon Refurbished Mean?
Post by: slclick on February 20, 2016, 10:19:41 AM
Perhaps what Canon does is what Apple does, these products actually undergo a more rigorous round of QC for it's refurbs. The 2nd time checklist could be considerably longer. I know I've purchased over a dozen refurbished Canon products and they all have been top notch.
Title: Re: What Does Canon Refurbished Mean?
Post by: tcmatthews on February 20, 2016, 10:47:16 AM
 I think my 7DII was a smashed box case.  Box gets damaged in transport (mostly cosmetic) so gets sent to Canon to for inspection and sale as refurbished.  It was clearly never used. 
Title: Re: What Does Canon Refurbished Mean?
Post by: gregorywood on February 20, 2016, 11:06:03 AM
I have had nothing but great experiences buying Canon Refurbs.  Of my current gear, my 7D, 6D, G1-X, 24-105, 2x TC III and 70-200 are all refurbs from Canon.  I often take advantage of the extra discounts when they occur as in many cases the refurb price plus shipping comes close to B&H retail.

Greg
Title: Re: What Does Canon Refurbished Mean?
Post by: Rockets95 on June 18, 2016, 03:26:12 PM
Using CPW notify can help you get what you want, but you have to be fast for the hot items.

What is CPW notify?
Title: Re: What Does Canon Refurbished Mean?
Post by: d on June 18, 2016, 03:37:25 PM
Using CPW notify can help you get what you want, but you have to be fast for the hot items.

What is CPW notify?

http://www.canonpricewatch.com/blog/get-notified/ (http://www.canonpricewatch.com/blog/get-notified/)

Cheers,
d.
Title: Re: What Does Canon Refurbished Mean?
Post by: East Wind Photography on June 18, 2016, 03:41:51 PM
I have had good success with Canon refurbished. One instance I bought a 24-70 zoom. Had some nonlinear focus issue and they refunded me the entire amount plus shipping. 

Usually you can buy new for the same as refurbished. They charged me sales tax. But with the occasional discounts it is a good deal.
Title: Re: What Does Canon Refurbished Mean?
Post by: Bennie_CanonShooter on June 21, 2016, 10:34:14 AM
DONT FORGET, Canon Refurb Store charges TAX - so pls factor that in to the final price.

I was too excited to check out and didnt put the tax into account - my lens actually turned out more than the current price and rebate offer right now :( - also, Canon dont send you anything else other than the lens, front and rear caps - that's it. No Canon BOX. not even WHITE BOX, mine was a box for a vixia camcorder.

Another thing - my refurb lens is close to $300 more compared to the current refurb price - .... is there a rating structure on refurb lenses (canon dont say anything) or are prices based on supply and demand?

is my lens better than the $300 less refurb lens? :) - most refurb lens prices are stable though but the 24-70L2 has been having ups and lows lately - probably feeling the heat from the sony 85G.
Title: Re: What Does Canon Refurbished Mean?
Post by: slclick on June 21, 2016, 03:11:20 PM
It's a US sale so tax is supposed to be collected. And if not you are legally bound to declare it end of year. Oh yeah that's right no one does that. Except me ;)
Title: Re: What Does Canon Refurbished Mean?
Post by: rfdesigner on June 21, 2016, 04:32:21 PM
I've never seen this offer in the UK..  do Canon UK just not sell refurb?
Title: Re: What Does Canon Refurbished Mean?
Post by: Bennie_CanonShooter on June 26, 2016, 11:14:32 AM
It's a US sale so tax is supposed to be collected. And if not you are legally bound to declare it end of year. Oh yeah that's right no one does that. Except me ;)

GOOD for you :) tell that to thousands of BHphoto buyers, Adorama buyers who uses it for leisure :) and all other online sellers, even my local store here do NO-SALES-TAX promotions to attract buyers during mothers day, fathers day, 4th of july sales :) cheers.

Yes, Canon is a US seller, so does BH, Adorama :) - and when one sells it for 100 refurb plus tax, $110 total and the other sells it for 120 New - with BOX, manuals and all, even 4% rebate points - you got the idea :)

... and one ships it with free expedited Shipping!!!! :)

this is NOT about you or me, this is not about taxes either.
this is about COST and VALUE and the idea of buying refurb.

total cost to own from buying NEW vs Refurb and the VALUE between the two.

THEY (the readers) can also BUY USED :) whether through craigslist, ebay, BH used dept. KEH... etc or even buying from their friends.... and Im sure they will get the retail BOX too :) even a free filter :) and YES, no tax :)
Title: Re: What Does Canon Refurbished Mean?
Post by: privatebydesign on June 26, 2016, 12:53:08 PM
It's a US sale so tax is supposed to be collected. And if not you are legally bound to declare it end of year. Oh yeah that's right no one does that. Except me ;)

GOOD for you :) tell that to thousands of BHphoto buyers, Adorama buyers who uses it for leisure :) and all other online sellers, even my local store here do NO-SALES-TAX promotions to attract buyers during mothers day, fathers day, 4th of july sales :) cheers.

Yes, Canon is a US seller, so does BH, Adorama :) - and when one sells it for 100 refurb plus tax, $110 total and the other sells it for 120 New - with BOX, manuals and all, even 4% rebate points - you got the idea :)

... and one ships it with free expedited Shipping!!!! :)

this is NOT about you or me, this is not about taxes either.
this is about COST and VALUE and the idea of buying refurb.

total cost to own from buying NEW vs Refurb and the VALUE between the two.

THEY (the readers) can also BUY USED :) whether through craigslist, ebay, BH used dept. KEH... etc or even buying from their friends.... and Im sure they will get the retail BOX too :) even a free filter :) and YES, no tax :)

When local stores do that they don't not pay the sales tax, they suck it up and take it out of their margins.

New cameras are said to have about 10% margin for the dealer, if they are paying the 6-8% sales tax their margin is reduced to 2-4%, or around $60 total margin for a 5D MkIII! How much commission and other expenses does that produce? They earn more from selling an 'off brand' $200 'starter lighting kit'.
Title: Re: What Does Canon Refurbished Mean?
Post by: unfocused on June 26, 2016, 01:49:08 PM
GOOD for you :) ...uses it for leisure :) and all other online sellers... :) cheers.

Yes... :) - and when one sells it for 100 refurb plus tax...you got the idea :)

... and one ships it with free expedited Shipping!!!! :)

THEY (the readers) can also BUY USED :) ...and Im sure they will get the retail BOX too :) even a free filter :) and YES, no tax :)

You seem like a very smiley guy. Did you just discover emoticons?
Title: Re: What Does Canon Refurbished Mean?
Post by: Khufu on June 26, 2016, 04:46:32 PM
I've never seen this offer in the UK..  do Canon UK just not sell refurb?

Canon's "online store" here in the UK appears to be SO pointless, with its higher-than-retail prices and failure to stock or even acknowledge their own new products, that it leads me to believe they DO have a purpose: to half-heatedly direct people towards their comparatively-well-priced business associates such as Jessops...

I'm pretty sure there won't be any refurbs listed on the official Canon UK website but they DO have one or two eBay accounts where you'll occasionally see Powershots, printers and an elusive 70D or 1200D mildly discounted! :)
Title: Re: What Does Canon Refurbished Mean?
Post by: gruhl28 on June 26, 2016, 06:41:57 PM
I've purchased a few Canon refurb products now - an SL1 with 18-55 kit and a 55-250 STM for my girlfriend, and a 100-400 II a few weeks ago. In each case, there was no sign that the items weren't brand new; just didn't come with the standard boxes. The 100-400 went on sale less than a week after I bought it, I contacted Canon and they said they will refund me the difference. Ended up $600 less than list price. Performs well, much sharper than my other telephoto lenses.
Title: Re: What Does Canon Refurbished Mean?
Post by: Bennie_CanonShooter on June 26, 2016, 11:44:47 PM
GOOD for you :) ...uses it for leisure :) and all other online sellers... :) cheers.

Yes... :) - and when one sells it for 100 refurb plus tax...you got the idea :)

... and one ships it with free expedited Shipping!!!! :)

THEY (the readers) can also BUY USED :) ...and Im sure they will get the retail BOX too :) even a free filter :) and YES, no tax :)

You seem like a very smiley guy. Did you just discover emoticons?

YES - : ) :) :) :) :) I enjoy it a lot :) :) :) Im a happy person.. hope you are to :) :) :) and they're not refurb :)

nothing serious man, just sharing some emoticons here -some forum threads on here are getting too serious for all its worth ... its the internet.
Title: Re: What Does Canon Refurbished Mean?
Post by: ashmadux on September 11, 2016, 09:50:26 PM
It also means unchecked items that need to either be sent back immediately, potentially broken right out of the box.


My personal canon refurb misdventures, take from it what you will:

2x 50mm 1.4 - broken focus

6D- focus always been suspect even after CPS repair. Sits on the shelf, cant trust it for shoots.

70d with COMPLETELY BROKEN focus out of the box, in every mode. So upset, I nearly went nuclear on a canon sales rep. Nearly.

35mm IS F2 (2 months ago) - busted circuit board + scratch on the front element-  sent back for repair, but they never fixed the front element. Operations is STELLAR now, literally completely different beast then what was originally shipped. Will still go back in to get that front element repaired.

Well that's my story.

No more refurbs for me, unless its a flash.


Title: Re: What Does Canon Refurbished Mean?
Post by: danfaz on June 19, 2017, 01:48:30 PM
I've purchased NUMEROUS refurbished lenses, a few T3i bodies, a 6D body and a 5D Mark III body. All were in like-new condition. The T3i bodies had less than 50 shutter actuations, and the 5D was somewhere in the 2000 range (software verified, not reading memory card figures). The fact that the products come with same 1 year warranty as new, it's a real bargain!
Title: Re: What Does Canon Refurbished Mean?
Post by: shane.haumpton on September 22, 2017, 04:49:29 AM
Most of the time, refurbished cameras work the same as the brand new but a lot cheaper.
Title: Re: What Does Canon Refurbished Mean?
Post by: Labdoc on September 22, 2017, 08:26:21 AM
Love canon refurb. Got a 100-400L II, 100L macro, and 5DsR. All like brand new. The 5DsR came in a GX7 box which freaked me out until I opened it.
Title: Re: What Does Canon Refurbished Mean?
Post by: Ian_of_glos on September 22, 2017, 10:13:40 AM
I've never seen this offer in the UK..  do Canon UK just not sell refurb?

Canon's "online store" here in the UK appears to be SO pointless, with its higher-than-retail prices and failure to stock or even acknowledge their own new products, that it leads me to believe they DO have a purpose: to half-heatedly direct people towards their comparatively-well-priced business associates such as Jessops...

I'm pretty sure there won't be any refurbs listed on the official Canon UK website but they DO have one or two eBay accounts where you'll occasionally see Powershots, printers and an elusive 70D or 1200D mildly discounted! :)
This thread surprised me because I had always assumed that a refurbished product was one that had at one time been faulty and then repaired. I didn't realise that they could be returns or items where just the box was damaged.
In the UK - try Wex. They have an OB category which means the customer took a look at it, decided they didn't want it and returned it. They are essentially brand new products that have never been used.
They also have a number of classifications for used products, but in my experience they are always in better condition than the web site claims. For example I bought a Canon 135mm F2 that was described as condition 9- (Lens shows light signs of use, lens shows very few cosmetic marks and scratches including wear to the hood mount, wear and shining to the grips and marks to the lens mount. The optics of the lens show dust and fibres throughout and light marks to the front optic although this will not affect images in any way).
Well I could not find any marks or scratches on the lens, or any wear to the hood or lens mount or grips, or any dust or fibres on the inside or outside of the lens. It looked to me almost like a brand new lens, still in its original box with all the packaging.
Title: Re: What Does Canon Refurbished Mean?
Post by: smithcon on September 22, 2017, 08:10:56 PM
I bought my Canon 6D from Canon US refurb site over 3 years ago on sale for around $1100.  It came in a plain brown box marked "Vixia" but the box was kitted up inside and looked just like a new camera box with all of the packaging and interior fitments that made it a perfect fit for the 6D and accessories that came with it. 

And since I ordered it from my home in Oregon, no sales tax!

The camera and everything inside the box, and the box itself, were completely new looking. That camera has served me reliably since the day I got it, with the sxception that the circular disk that labels the top of the mode dial came off about 8 months ago.  Probably because I almost always have my camera with me or in my trunk, and that trunk can get pretty hot.

I found the disk in my camera bag and placed in safely an old 35mm film container in my camera drawer.   I'm afraid to reattach it and have it fall off and be lost forever.  In it's absense, I have become adept at switching between T, A, M, and B modes without it (I just look at the LCD to see which mode I'm in and I know which direction I need to turn the mode dial in to get to the mode I want, although normally I do everything in A or M mode).