« on: April 12, 2012, 10:24:21 AM »
I purhcased most of camera gear from B&H untill I placed my preorder for 5D3 a day after it appeared on their website. Communication was slow with no real answers from customer service and I would still be waiting for my camera if I stuck with them.
After someone posted on this website that Kenmore Camera in Washington had some stock of the body only package, I called them and I liked the family/small feel I got. I placed me order and received confirmation and tracking number within the hour and my camera was in my hand 2 days later. When I called B&H to cancel my order, the rep had a rude tone and asked me which camera store had stock as if he did not believe me.
Yesterday, I decided to buy the new canon 600Ex plus the Canon ST-E3-RT wireless commander, so I gave Kenmore Camera a call and they had both items - I asked them to match B&H pricing and they did. The rep told me they're not big enough to match the free shipping, but I did not mind paying an extra $20 for shipping. Anyway, I received my shipping notice within the hour and my stuff is on a UPS truck for delivery today. B&H has the Canon ST-E3-RT listed as pre-order item!
I guess I am just venting about B&H and sharing my positive experiance with my new found camera store. I am not affiliated nor getting anything from Kenmore Camera to write this.
Last week I was visting NYC and decided to visit B&H store for the first time and while I was impressed of how busy the store was, I sensed an unwelcoming attitude and one dude told me I couldn't take photos inside the store. Maybe its just the normal tone of New Yorkers, but I have to say it's kind funny that I couldn't take photos inside a Photo store.
While I never say never, B&H is no longer my primary source of Photography gear.