After someone posted on this website that Kenmore Camera in Washington had some stock of the body only package, I called them and I liked the family/small feel I got. I placed me order and received confirmation and tracking number within the hour and my camera was in my hand 2 days later. When I called B&H to cancel my order, the rep had a rude tone and asked me which camera store had stock as if he did not believe me.
I think B&H are likely to have had a fair number of cancellations as people made orders with them first because they were known to provide good service & price, only to find B&H's order list far exceeded their initial supply and thus people were left thinking "Do I wait or do I go where I can get one?" After the first 100 such calls, it is going to wear on the folks handling such calls as obviously people calling up to cancel were never serious about being B&H customers.
Last week I was visting NYC and decided to visit B&H store for the first time and while I was impressed of how busy the store was, I sensed an unwelcoming attitude and one dude told me I couldn't take photos inside the store. Maybe its just the normal tone of New Yorkers, but I have to say it's kind funny that I couldn't take photos inside a Photo store.
Firstly, remember that B&H is a private premises.
Secondly, if you just waltz in to look around and take photos, why would you expect them to act any different?
Thirdly, if you were talking to a rep about buying a camera with an intention to buy and were trying it out, I'm sure they would be more welcoming.
Lastly, I'm not sure I'd welcome people with an attitude like you've displayed here in my store if I had one.