Messages

16

Reviews / Re: Horrible experience with Adorama camera

« on: June 05, 2013, 09:27:09 AM »

About 10 years ago, when I was first getting into SLR photography, I was planning a last-minute road trip, and wanted to pick up a couple of lenses for the trip ......
Since that experience, I have continued to do business with Adorama, but only if I can't find what I want elsewhere, and only if I'm not in a hurry to get what I ordered.

As I noted above, Adorama has a completely new Management structure - since 2007, actually.

We now do not charge a credit card until an order actually ships, and as per our website:

http://www.adorama.com/help/shippingAndDelivery


Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Used items:
We guarantee next day delivery for orders received, processed and verified by 1:00 P.M. ET (Eastern Time) Monday - Thursday, and before 8:30 A.M. ET (Eastern Time) on Friday. Orders received after these times or those which require verification (see below) will be processed the next business day.

Delivery of TVs and other oversized items:
Oversize items like large televisions, which ship by truck, might ship a day later.

17

Reviews / Re: Horrible experience with Adorama camera

« on: June 05, 2013, 03:48:50 AM »

Never had a trouble with Adorama... even once they give me a $200 dlls gift card for price protection (Bough a $1999 85L and 3 weeks later it was at $1799).

If you are reading this Helen Oster... 

you Rock!

I am!! Thank you!!!

Helen 

18

Reviews / Re: Horrible experience with Adorama camera

« on: June 05, 2013, 03:44:35 AM »

The worst shipping I've seen has come from orders with Adorama. I've paid for next day and it takes them two days just to get an order out the door.....

.......it used to be with them and B&H if i ordered stuff from them before about noon, i would have it in my hands the next day. for whatever reason adorama and B&H aren't that fast anymore, so it takes an extra day.....

Adorama ships SAME DAY on all orders for new, in-stock items, provided the order has cleared ID verification by 8:00 pm ET, Monday to Thursday (and up 'til 1:00 pm ET on a Friday).
If that has not been your experience, please email me the details so I can look into it for you: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

19

Reviews / Re: Horrible experience with Adorama camera

« on: June 05, 2013, 03:40:01 AM »

They are not my favorite either...I had incredibly rude treatment in their store 20 years ago...it was so rude I never went back.......................

I can appreciate why you may feel this way, but in all fairness, the Adorama management team today is not the  same as it was 20  years ago

...I live in NJ and they charge NJ sales tax on all orders, so I also have a financial reason not to buy from them online these days..............

Actually, Adorama doesn't charge  sales tax; the state of NJ charges it and for NJ residents we are legally obliged to collect it.
There is a provision on the NJ income tax forms for you to declare out of state purchases that are subject to NJ state sales tax; many  NY / NJ  residents actively choose to  purchase from  retailers who collect on their behalf,  as  it saves them  the  bother - in any case, you really do need to pay that tax when filing your state income tax return.

As an example, if the state rate is 5.5% and you purchase $5,000 worth of equipment from an online out of state retailer that doesn't collect sales tax on orders shipped to you, it is your responsibility to send in 5.5% of that $5,000 ($275) to your state Department of Revenue. 

Fines for tax evasion can be very high, and it adds up quickly with fees, interest etc added onto the tax owed. If you're ever audited you'd be very happy that you have been taking care of this year by year. The best thing to do is to ask your local tax agency as well as a good local CPA.

[It is probably not a good idea for anyone to even suggest on an internet forum that they don't pay sales tax on out of state purchases.
With the financial crisis that NJ and many other states are in, it is only a matter of time until they start cracking down on this].

20

Reviews / Re: Horrible experience with Adorama camera

« on: June 05, 2013, 02:21:47 AM »

I placed a very large order with Adorama on Wednesday the 29th of May. I had never made a purchase that large and was informed by my bank that I would not be able to transfer the funds until Friday.  ..........I will write back with further updates.

Firstly, please accept my apologies for your frustration and disappointment with this order.

I'd welcome the opportunity to investigate further, but will need your order number. Can you please email me directly: Helen@adorama.com and I will  give it my immediate attention.

Helen Oster
Adorama Camera Customer Service Ambassador

21

Canon General / Re: EF 200-400 f/4L IS 1.4x in Stock at Adorama

« on: June 03, 2013, 10:05:54 AM »

Thanks, Helen.  However, in this case I have to disagree.  'In Stock' generally means that it's available for immediate shipping, not that my order will put me at the back of a queue for shipping once it's really available.

Stating, "Adorama is receiving the lens and fulfilling preorders," would be an accurate statement.

Agreed, sort-of........ with the exception of when the quantity of units in any single delivery enables us to fulfill all pre-orders/back-orders, AND we  still have some over for orders placed more recently. However, as we won't usually know how many units are going to be allocated to us within a single delivery - or how regularly we are going to  receive them - we would never want  estimate the likelihood of  an order placed today being fulfilled within the following day or two. Especially if you add to the  mix cancellation by customers of back-orders!

22

Canon General / Re: EF 200-400 f/4L IS 1.4x in Stock at Adorama

« on: June 03, 2013, 09:16:52 AM »

I wonder why this post is still up as we all know Adorama does not have this lens for shipping.

Probably because we have been shipping - albeit limited - number of units?

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

23

EOS Bodies / Re: Cancelled order from adorama because of price mistake, help!

« on: February 20, 2013, 06:04:44 PM »

To me it was an international purchase so first of all I have to pay 50 bucks just for their mistake.
Second, BH and Adorama lately are showing one price and then changing it in the cart to be able to sell at lower prices, as it happened with a camera I bought last week and you can try it on most canon products.
Second, I do not want or need the pixma printer nor the 40mm pancake lens.

The price is not like it should be 2400 and shows 240 dollars. A 300 dollar discount is completely plausible. Now I cannot even purchase the camera because it is not listed and my credit card is now maxed out. I am seriously in a deep problem here as I need this camera to be delivered before the 3rd of march and last time my credit card took 3 weeks to give me back my money.

I noted your comments regarding needing to place an item into the basket to see the lower price, and welcome this opportunity to explain why this is.
 
Retailers like Adorama have the legal right to set their own prices independently, but some manufacturers place restrictions on how those prices may be communicated.
 
Because our price on this item is lower than the manufacturer's "minimum advertised price," the manufacturer does not allow us to show you our price until you take further action, such as placing the item in your shopping cart, or in some cases, proceeding to the final checkout stage. The steps required depend on the details of the manufacturer's minimum advertised price policy. Taking these steps allows Adorama to show you our price consistent with our goal of always offering you the lowest possible prices on the widest selection of products.
 
This won't require you to purchase the product. You can easily remove it from your cart if you decide not to buy it.
We realize that this is an inconvenience and are regularly working to educate manufacturers on how their policies impact our customers.
 
 
Regarding your credit card: at Adorama we do not make a charge until an item actually ships. As this item did not ship, you have not been charged.
I hope this helps, but please don't hesitate to come back to me if I can assist with anything else, now or in the future.

24

EOS Bodies / Re: Cancelled order from adorama because of price mistake, help!

« on: February 20, 2013, 04:17:39 PM »

Hi. I just placed an order last night from adorama.
They had a special on the 6D + 24-105mm for USD 2080 with a free pixma. I thought it was a really good deal, but not that it was a mistake, canon usually does rebates on printers.

Today I get a cancellation email.

Should I try to get something out of this or let it pass?

I'd love to be able to help, but:

http://www.adorama.com/help/termsandconditions#errors

Adorama is not responsible for typographical or pictorial errors, and specifications may change without notice........We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Helen Oster
Adorama Camera customer Service Ambassador
Helen@adorama.com

25

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 01:33:46 PM »

Thank you Helen!  I just received an email and they said that they were going to credit back my card.  I appreciate your concern.

You got lucky!

26

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 02:14:09 AM »

So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

Within the next 30 days... yes, indeed! (But do keep a hold of my contact details: Helen@adorama.com)

27

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 01:49:12 AM »

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

Please email me, Helen@adorama.com and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you! 

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel

28

Lenses / Re: A few words on Adorama's customer service

« on: December 29, 2012, 01:12:48 PM »

That is correct! My job involves monitoring the Internet across multiple time zones, so I work a split day, from home......

Helen

29

Lenses / Re: A few words on Adorama's customer service

« on: December 29, 2012, 11:44:43 AM »

Thank you for the lovely comments - very much appreciated!

Helen

30

Canon General / Re: Adorama Storm Status Update 10-31-2012 Good News!

« on: November 01, 2012, 04:21:55 AM »

*** Thanks for caring and here's a update ***
 NJ Warehouse: Back at work with power and all orders of the past few days should ship today.
 NYC Store: We are closed due to the local power outages and waiting to have power back, we have no confirmed time for that.
 NYC Office: Some depts are operating via generated power and assuring that your orders are being processed.
 Shop with us ONLINE at http://ow.ly/eV3pY
 Phone: Call us at 800.223.2500 and our lines should be fine!Good News!
I ordered a camera on Sunday, so I was hoping that the delay would not be too long, I know the warehouse is in a old Navy Yard, so I was expecting the worst.

If anyone is concerned about an order that appears NOT to have shipped, please contact me Helen@adorama.com and I will do my best to help.

Also, if you have returned anything to us over the past 7 days and again, are concerned because you have not received a status update, email me with the original order number plus the return tracking number and I will do whatever I can to put your mind at rest.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com