Hi! Long time reader, first time poster!
So I visited Toronto last month and soon after I switched lenses I realized I could see black dots through my viewfinder. I'm using a 60D btw. The sensor is fine, but each time I look through the viewfinder there are black specks, and one of them is fairly big, so it bugs me. These specks are in clear focus, so from what I understand they are not on the mirror, nor on the focusing glass, but rather between the focusing glass and where I look into the viewfinder. From further inspection (and from what I can tell) they are immediately on the other side of the glass of the eyepiece of the viewfinder. I'm assuming I'd need to send my camera in to Canon to get it cleaned, since I refuse to open my camera up (I don't think I have warranty on my camera as I bought it used last year from a Canon employee in Mississauga and he never gave me a receipt or anything).
Living in Canada, I visited Henry's today, and after explaining my situation the guy working asked if he could take a look at my camera. I handed it over to him, he took a microfiber cloth, and then started rubbing on the mirror and the focus screen above it. I see a white-ish scar now when I look through the viewfinder, from what I'm assuming is damage done to the focus screen. Should I go back to Henry's and complain?
Anyway, some feedback would be nice! Oh, and can anybody tell me how much it'd be to send in a camera for cleaning? I've heard estimates from $60 to $200, and another problem is whether they'd be able to get it back to me on time, since I'm in need of it three weeks from now.
He probably wrecked the focus screen
Do you see the same spots with different lenses?
If the spots go away with changing the lens, it is probably a spot on the lens. If you look through the viewfinder, press the lens release button, and rotate the lens a bit as if you were taking it off, if the spots move they are on the lens... if they stay still it's on the camera.
I've shot about 70,000 pictures on my 60D and have only cleaned the focus screen a few times... the cleaning has been with an air blower with soft bristles GENTLY touching the screen.... just a very light touch... the air blowing is what really does the cleaning of things like a tiny strand of ultra-fine hair like material. For a spot, odds are that blowing will not clean it..... that's when you go to a reputable camera repair shop, they REMOVE the focus screen, clean it outside the camera, dry it, and re-install it.
My focusing screen has a few spots on it... fortunately small and not bothersome. For me, it's not worth the trouble to get it cleaned. It's an old camera.... I expect things like that.
My experiences with Henrys have not been good. Many of the people behind the counter are not very knowledgeable.... In Ottawa, there are a half dozen locations and only the downtown one is worth going to if you have a serious question. If there is a Visitek near you, you might want pay them a visit.. I find that they are more knowledgeable.... you could probably find out about replacement focus screens from them... it will probably cost about $75 and if you tell them the Henrys tale of woe they might replace it for you as you wait....
(it will probably be a special order, it is doubtful they have one in stock)