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Messages - DrDeano

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31
EOS Bodies / Re: B&H 1DX Order Fulfillment Tracking
« on: July 07, 2012, 10:44:00 AM »
Adding some B&H information from another thread to try to keep it all in one place.

I also ordered the evening of the 14th and have been told that I won't make it out of the first shipment, and maybe not the next.  :(

I also ordered mine on 3/14/12 in the evening (just after 9:30 CST).  What I was told is it was after business hours, so they considered it ordered on 3/15/12.  My order number is 101989xxxx.

They cannot give me any shipping or delivery date for my order.  The fact of the matter is they don't know.


32
EOS Bodies / Re: B&H 1DX Order Fulfillment Tracking
« on: July 06, 2012, 04:49:48 PM »
Sounds like those who ordered on 3/14 will be getting their cameras soon! Congrats you all!

As for the thread, I have not read anything that contradicts the updated status at the top.

Has anyone ordered later than 3/14 6PM EST that has received positive indication their camera will ship soon?

Thanks!

33
EOS Bodies / Re: B&H 1DX Order Fulfillment Tracking
« on: July 05, 2012, 03:57:24 PM »
I have placed phone orders on occasion with B&H when I have a few questions about the product. When I place the order, I immediately get an order confirmation via email (probably because they have it in their system) exactly like I do when I place the order online.

I think the numbers are different so they can track where the order was placed in the system.. Internet, phone, in-person etc.

I can't imagine that phone ordering somehow slows or speeds up how fast the order gets put into fulfillment after the credit card has been verified.

34
EOS Bodies / Re: B&H 1DX Order Fulfillment Tracking
« on: July 05, 2012, 03:22:58 PM »
darn it, i wonder how to guage phone orders...=((

I am no expert on B&H ordering system, but I would imagine it should be the same as ordering online. When you call and place an order, your order goes into their order queue. Did you receive an email confirmation? If you did, use the timestamp of the order confirmation. If you did not, I would just try to remember when you called and use this thread as a guide.

35
EOS Bodies / Re: B&H 1DX Order Fulfillment Tracking
« on: July 05, 2012, 03:00:26 PM »
Updated status at top of the thread.

Thank you for the information guys, this is GREAT!!

Reminder: Please help out your fellow B&H 1DX customers and post if you have not. If nothing else, this thread will help keep our sanity while we wait for our babies to arrive.

36
EOS Bodies / Re: B&H 1DX Order Fulfillment
« on: July 05, 2012, 12:14:41 PM »
3/16 11:46AM EST

Negative Response

Update 7/18 10:45AM

Camera has shipped, have tracking info.

37
EOS Bodies / B&H 1DX Order Fulfillment Tracking
« on: July 05, 2012, 12:08:17 PM »
I'm starting this thread to provide some relief for those of us who ordered a 1DX from B&H.

Apparently B&H is giving positive indication if your camera is due to ship soon or saying there is no update available if they are not expecting it to go out within the next few days.

We should be able to track based on date and time ordered from the users here willing to share if they have received positive feedback (or a tracking number) or negative response.

STATUS BASED ON THIS THREAD (updated 7/18/12 1:30PM EST):

It sounds like orders placed before 11:45 AM EST on 3/16 have shipped with tracking numbers. Orders placed after 3/16 11:45AM EST have no known expected shipping time. (unless someone here posts information that contradicts that, I will update regularly)

Information based on:

KoolKurle:
"Just got an email from B&H, my 1DX web order (3/14/12 ~2:30pm eastern) has shipped"

Erik S. Klein:
"Email confirmation time stamped [3/14] 3:31 EST. Tracking number for Wednesday delivery via 2 day air."

neuroanatomist:
"March 14th, 6 PM Eastern.  Date: 03/14/2012
Order #: 1019890xxx
Order Type: WEB
Shipping Method: UPS Ground
Order Status: Shipped

Scheduled Arrival Date: 07/10/12"

--------------------------------------

Rules: Please post if you have checked with B&H; online chat, phone conversation, checked your order status on their site, have received either positive or negative indication of your order shipping along with the timestamp (please use EST since B&H is in NY) of your order confirmation email (please don't post order numbers)

38
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 05, 2012, 11:59:05 AM »
Great info guys, thanks!

Maybe moving forward when people post about the status of their order (positive or negative) they could put the date and time they placed the order.

Anyone have earlier than the 3/14 3pm EST Eric S. Klein negative response?

Should I start a new thread to track B&H shipments this way?

I know it will help give some of us some mental relief to at least get a sense of where we stand on our order. This wait has been painful.

EDIT: I have started a new thread for B&H customers to track the status of their orders

39
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 05, 2012, 09:51:14 AM »
Looks like B&H is filling orders from 3/14 pretty quickly. I would be interested to know if anyone that ordered on 3/14 has NOT received either positive updates on their order. IE. "Your order should ship out soon" or a tracking number. After reading this thread, I get the feeling that orders that were placed on the morning of 3/14 are being filled.

Has anyone that ordered on 3/15 received this information?

40
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 03, 2012, 01:34:55 AM »
If you ordered on 03/16/12 you probably have a TON of preorders ahead of you, considering that B&H started taking preorders 2 days earlier and there appears to be a TON of preorders just within the first few hours. So instead of beating up on B&H for not being able to give you detailed information of a preorder that is probaby hundreds if not thousands behind the first preorder you should ask yourself how you missed this important date by over 2 days...

I mentioned how I missed the day by 2 days, I had to sell my wife on the idea of spending $7,200 (body, spare battery, UDMA7 card) People were able to pre-order the camera for a short time in December, how are people who ordered in March getting the camera this week by your logic? Your guess of "probably hundreds if not thousands" is based off what exactly?

I guess I was hoping a company where I have spent the equivalent of 5 Detroit mansions worth of business could tell me where I stand in the queue. I don't think this hope is a stretch considering that others here are being told they will probably see their camera this week.

I'm not beating up on B&H. read my posts again where I praise the company. I am merely expressing my frustration with inconsistent communication and policy based on the mood of a CSR and a camera company that announced a camera in October then ships in July while in the meantime announces and meets all orders of another entire system (5DIII).

If someone told me, "Sir, there are 2,000 people ahead of you on the list and we're due a shipment of approximately 100 cameras this week"; then I would feel properly informed. There are purchasing agents who know EXACTLY how many cameras have been shipped, when they shipped and when they are due to arrive. Why is it that some folks "get to know" and others don't? Consistency yields trust, trust wins future business.

Off to ask myself again how I missed the important date by over 2 days...

41
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 02, 2012, 07:44:30 PM »
It could be random luck of the rep you get, but I wonder if, "You should get one from this week's shipment," means just that, whereas, "We have no information on any 1D X shipments," means you're not getting one from this week's shipment.

That's what is so frustrating to me. I am sure it's based on luck of the rep draw. The one who told me he has no way to know when shipments go out is obviously giving me a line that contradicts the phone rep I talked to who said that information is confidential and cannot be given out.

In all honesty, I feel for B&H. If their policy is to not disclose this information, the policy should be in effect for anyone who calls, not based on "luck of the draw." If you think about it, by that rep telling you that your camera is shipping and your post on here probably flooded their reps with people asking about their order. This is not good for them. Keeping this information quiet ensures they don't get flooded with calls when the order happens to not ship because of delays from Japan or other problems that can occur down the logistics chain.

The really disappointing thing for me is how quiet Canon has been about this whole thing. To announce this camera in October 2011 and not ship until July is really bad. They must be covering up some REALLY embarrassing stuff to risk the bad vibes they are sending by being silent while their loyal customers wait.

P.S. In the last 4 years I have been a heavy consumer of camera and video related equipment, I have ONLY purchased from B&H. In my opinion, their customer service policy regarding returns and exchanges is unparalleled. Please don't take my comments above as a slight on B&H as a company, they are the only game in town as far as I'm concerned.

42
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 02, 2012, 04:48:40 PM »
Dr. Deano-I'd recommend live-chatting them and putting your order number in the opening dialog box.

I think I have horrible luck with Customer Service reps..

Here's my conversation with the online chat rep:

-----------------------------

Me: Hello Rep. Some of my friends over at CanonRumors said you guys could help to see if my 1DX will ship out with the next batch. My order number is: XXXXXXXXXX.

Rep: Unfortunately we do not have a date yet, we are receiving shipments- depending on Canon as to how many per shipment & how often that's how we fulfill the orders.

Me: Can you enlighten me to how some people are getting info from you guys that their cameras are shipping out this week? Are they fabricating the story?

Rep:  I am not quite sure how anyone is getting this information... As of now I still see no orders that will be shipping, we are currently waiting for a shipment to come in.

Rep: We appreciate your business. Have a wonderful day!


---------------------------

I don't doubt the reports others are getting. Just wish there could be a better way of getting information to people who have been waiting months for this thing. It looks like the two days it took to convince my wife to let me order the camera may end up adding a few more weeks to the wait.

43
EOS Bodies / Re: Canon EOS-1D X Availability in North America
« on: July 02, 2012, 03:05:36 PM »
I just got off the phone with B&H customer service. He seemed very put out that I was asking about the status of my 1DX order that I placed on 3/16/12. He said queue order for shipping is confidential and is never to be given out. Further, he told me that they had no idea how many cameras Canon shipped or when they shipped them. He even put me on hold when I challenged him with Neuro's information.

Very frustrating to receive this kind of treatment from a company I've spent over $50,000 with over the past few years.

I just hope Neuro is right... It's been a long wait, would love to have this camera for an upcoming family vacation.

Cheers

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