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Author Topic: A few words on Adorama's customer service  (Read 6279 times)

Cptn Rigo

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A few words on Adorama's customer service
« on: December 28, 2012, 12:46:29 AM »
Hi Everyone

I just want to share my experience, almost a month ago I pull the trigger buying the EF 85 1.2L lens from Adorama via Amazon, everything was perfect until last week, when a $200 price drop appears, so... I sended an email asking if they have a price protection service, or something like that.

The legendary Helen Oster answer and after a few emails I got a $200 dlls gift certificate in my hands... Super easy, no problems at all.

I Just want to share with you guys this, because is the kind of "details" that make us keep "loyal' as customers

Happy Holidays.  ;)

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A few words on Adorama's customer service
« on: December 28, 2012, 12:46:29 AM »

sanj

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Re: A few words on Adorama's customer service
« Reply #1 on: December 28, 2012, 01:43:20 AM »
This is superb. And yes, Helen is legendary...!!

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #2 on: December 29, 2012, 11:44:43 AM »
Thank you for the lovely comments - very much appreciated!

Helen
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

nonac

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Re: A few words on Adorama's customer service
« Reply #3 on: December 29, 2012, 11:51:04 AM »
I had a similar experience with them a few months ago with a price drop after the purchase of several CF cards. One e-mail and I had the difference credited to my account. Very much appreciated.
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distant.star

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Re: A few words on Adorama's customer service
« Reply #4 on: December 29, 2012, 12:29:52 PM »

.
Thanks, Rigo.

Nice to see good companies acknowledged by appreciative customers. My experience with Adorama and B&H is nothing but the best.
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Ryan708

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Re: A few words on Adorama's customer service
« Reply #5 on: December 29, 2012, 12:58:56 PM »
I have had good luck with Adorama as well
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TexasBadger

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Re: A few words on Adorama's customer service
« Reply #6 on: December 29, 2012, 01:01:37 PM »
Try to get Helen on the phone.  Customer service says she doesn't take calls..
5DC, 5D3, Elan7, G12, 28 1.8, 50 1.8 II, 85 1.8 USM, 135 2.0 L, 24-70 2.8 L, 70-200 2.8 L, 560 EX, 580 EX II (2) --- all Canon.

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Re: A few words on Adorama's customer service
« Reply #6 on: December 29, 2012, 01:01:37 PM »

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #7 on: December 29, 2012, 01:12:48 PM »
That is correct! My job involves monitoring the Internet across multiple time zones, so I work a split day, from home......

Helen
« Last Edit: December 29, 2012, 01:27:08 PM by Helen Oster »
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

glongstaff

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Re: A few words on Adorama's customer service
« Reply #8 on: December 29, 2012, 01:47:01 PM »
Just wish we had services like that over here in the UK...many places would have told you where to go!
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wedge12

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Re: A few words on Adorama's customer service
« Reply #9 on: December 29, 2012, 02:12:59 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

Chosenbydestiny

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Re: A few words on Adorama's customer service
« Reply #10 on: December 29, 2012, 02:17:01 PM »
Helen also guided me through to my 1D mark III purchase at Adorama a few years ago, very accommodating and I've been loyal to Adorama for online camera purchases ever since.
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nonac

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Re: A few words on Adorama's customer service
« Reply #11 on: December 29, 2012, 03:30:55 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.
5d Mark III, 24mm f/1.4L II, 24-105 f/4L IS, 70-200 f/2.8L IS II, 100 f/2.8L IS macro, 135 f/2L, 3x 600EX-RT, ST-E3-RT, EF 1.4x III

wedge12

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Re: A few words on Adorama's customer service
« Reply #12 on: December 29, 2012, 04:54:39 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

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Re: A few words on Adorama's customer service
« Reply #12 on: December 29, 2012, 04:54:39 PM »

tpatana

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Re: A few words on Adorama's customer service
« Reply #13 on: December 29, 2012, 05:01:14 PM »
So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

emag

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Re: A few words on Adorama's customer service
« Reply #14 on: December 29, 2012, 05:57:28 PM »
+1
.......and they'll take my order on Saturdays...

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Re: A few words on Adorama's customer service
« Reply #14 on: December 29, 2012, 05:57:28 PM »