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Author Topic: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit  (Read 13630 times)

rpt

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #30 on: November 28, 2012, 07:59:18 AM »
I also had to restart the PC after updating.
:) this is a given! We are talking about MS OS...

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #30 on: November 28, 2012, 07:59:18 AM »

Mt Spokane Photography

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #31 on: November 28, 2012, 01:11:13 PM »
I also had to restart the PC after updating.
:) this is a given! We are talking about MS OS...
I mentioned the restart because it is so unusual for Windows.  however, if a new software version replaces a version already in memory, a restart is necessary. 
BTW, I loved my Mac, but I do have a much larger array of software that works on my pc, and for someone who knows what they are doing, problems are rare.  One of the concerns I had about Windows 8 was using the new UI, but after a couple of hours, I am already getting proficient.  Using start8 allows me to hit the left windows key to go to the old UI and start menu if I get stuck, while the right Windows key takes me back to Metro.
I've yet to figure out a simple way to exit from metro Apps, but haven't spent the time since I am busy loading software, and I have a ton of it.
I also want to clone my HD to a SSD, but I can't work on that right away.

cr1cr1

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #32 on: December 02, 2012, 03:18:11 PM »
Part of the problem is that Canon ships the original software, then you install....then later you can download new updates from the Canon website BUT NOT the entire new software.

Technically... is  not true, the updaters actually look for the product registry entries then install the new version overwriting the old one completely. I have seen this with EOS Utility, Canon Digital Photo Professional, Raw Codec, Style Editor. So I assume is the same with the rest.

I do not use original CD, just download the so called updates, make sure my registry has the entries in it, for example:

[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\EOS Utility]
[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\DPP]
[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\ZoomBrowser EX]
[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\PhotoStitch
[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\EOS Capture]
[HKEY_LOCAL_MACHINE\SOFTWARE\Canon\EOSViewerUtility]

or, for Windows 64 bit:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Utility]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\DPP]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\PhotoStitch
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Capture]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOSViewerUtility]

and run the updater programs which install the full software.

just google around about "install canon software without cd" and you will find more details about this.

You need to remove EOS Utility completely from your PC - uninstall, then wipe file/folders if necessary.

Then download Canon EOS DIGITAL Solution Disk v25.2 from the web, it is available from numerous sources and is >270MB in size. Next do a proper clean install and not an update. That should work.

Not actually needed, just update if already installed :)
« Last Edit: December 02, 2012, 03:31:50 PM by cr1cr1 »

Cadencia

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #33 on: December 10, 2012, 08:31:14 PM »
I had exactly the same problem - working on laptop, not on desktop, both win8 64, and for EOS 1DX, !DsIII, 7D.

The workaround  mentioned above (to use Device Manager to disable all Portable Devices except for the camera, then restart the utility) worked for me.

Hopefully Canon support reads this stuff from time to time.

cocopop05

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #34 on: December 18, 2012, 02:49:25 AM »
Huge thank you to everyone who has responded.

I downloaded the latest software updates from Canon and applied the registry entries cr1cr1 supplied.  I can confirm that doing those things has worked. 

I have tried it on both my HP Z800 and HP Elitebook 8570w.

Cheers :)

squarebox

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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #35 on: January 13, 2013, 02:58:36 AM »
Just installed the latest version 2.12.3.1 of the EOS utility and it finally finds my camera.

Also upgraded to FoCal 1.7.0W and that works as well now. 
« Last Edit: January 13, 2013, 03:44:15 AM by squarebox »
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Re: EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« Reply #35 on: January 13, 2013, 02:58:36 AM »