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Author Topic: 24-70 II slight clicking sound when zooming  (Read 33868 times)

pensive tomato

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Re: 24-70 II slight clicking sound when zooming
« Reply #45 on: October 21, 2013, 06:27:04 PM »
On the issue of copy variation/possible bad batches, I do have what I believe to be a March 2013 copy of this lens that does not have any ticking sounds while zooming in either direction (first 3 digits of my lens are 032). My lens also came with the center-pinch cap and I got it in June from a large local retailer. This was my second copy of the 24-70mm, as the first one had a focus issue (2013 copy to my recollection, but no tick sound either).
6D | M | 24-70 f/2.8L II | 70-200 f/4L IS | 40 f/2.8 | 50 f/1.4 | 85 f/1.8 | 100 f/2.8L Macro IS | 22 f/2 STM | 600EX-RT (x2) | MT-24 EX | 270 EX II | ST-E3-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #45 on: October 21, 2013, 06:27:04 PM »

hiZis

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Re: 24-70 II slight clicking sound when zooming
« Reply #46 on: October 21, 2013, 07:50:39 PM »
Has anyone seen this issue?
https://www.youtube.com/watch?feature=player_detailpage&v=L058yQENvd4#t=37
I'm going to buy this lens hopefully soon and just looking for any kind of issues with it.
It's kind of frightening to order it on web. I must admit, it's a shame that for this amount of MONEY this model has so many problems.

willhuff.net

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Re: 24-70 II slight clicking sound when zooming
« Reply #47 on: October 21, 2013, 08:15:22 PM »
I just ordered it from B&H and got the clicking noise. It has a pinch style cap. I have to leave for a trip tomorrow so I'll complain to Canon when I get back.

JonB8305

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Re: 24-70 II slight clicking sound when zooming
« Reply #48 on: October 21, 2013, 10:10:23 PM »
I just ordered it from B&H and got the clicking noise. It has a pinch style cap. I have to leave for a trip tomorrow so I'll complain to Canon when I get back.

Just got mine today and it has the clicking noise as well. It must be by design.

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #49 on: October 21, 2013, 10:22:09 PM »
I do have what I believe to be a March 2013 copy of this lens that does not have any ticking sounds while zooming in either direction (first 3 digits of my lens are 032). My lens also came with the center-pinch cap and I got it in June from a large local retailer. This was my second copy of the 24-70mm, as the first one had a focus issue (2013 copy to my recollection, but no tick sound either).

Thanks for your feedback. You may have been one of the lucky 2013 owners. It seems like most of the newer units come with the ticking. My guess is that most people aren't looking or listening for the noise. But to be honest, I heard it right away. If this is how they all are, I can either only return mine for a refund or get another one with the same issue and perhaps worse optics due to variation.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

JonB8305

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Re: 24-70 II slight clicking sound when zooming
« Reply #50 on: October 21, 2013, 10:52:04 PM »
I do have what I believe to be a March 2013 copy of this lens that does not have any ticking sounds while zooming in either direction (first 3 digits of my lens are 032). My lens also came with the center-pinch cap and I got it in June from a large local retailer. This was my second copy of the 24-70mm, as the first one had a focus issue (2013 copy to my recollection, but no tick sound either).

Thanks for your feedback. You may have been one of the lucky 2013 owners. It seems like most of the newer units come with the ticking. My guess is that most people aren't looking or listening for the noise. But to be honest, I heard it right away. If this is how they all are, I can either only return mine for a refund or get another one with the same issue and perhaps worse optics due to variation.

its not that big of a deal though

neuroanatomist

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Re: 24-70 II slight clicking sound when zooming
« Reply #51 on: October 21, 2013, 11:23:00 PM »
Just got mine today and it has the clicking noise as well. It must be by design.

Since the earlier copies didn't click, you're suggesting that Canon intentionally made a design change during production that resulted in this clicking noise? 

its not that big of a deal though

Noise results from friction.  Friction causes wear.  Maybe it's not a big deal today...but since wear is cumulative and lenses have a (potential) lifespan of many years, I wouldn't be so confident that it's not a big deal... 

If I bought a lens that clicked like these recent units do, I'd return/exchange it. 

Now, maybe it is normal - the 300/4L IS makes a loud 'clunk' when the IS kicks in, and then the operation settles down to a low growl.  But the thing I find troublesome about the 24-70/2.8L II clicking issue is that it appears to affect only more recent copies, and not all of them.  That suggests a manufacturing problem, not a design change.
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Re: 24-70 II slight clicking sound when zooming
« Reply #51 on: October 21, 2013, 11:23:00 PM »

JonB8305

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Re: 24-70 II slight clicking sound when zooming
« Reply #52 on: October 21, 2013, 11:36:54 PM »
Just got mine today and it has the clicking noise as well. It must be by design.

Since the earlier copies didn't click, you're suggesting that Canon intentionally made a design change during production that resulted in this clicking noise? 

its not that big of a deal though

Noise results from friction.  Friction causes wear.  Maybe it's not a big deal today...but since wear is cumulative and lenses have a (potential) lifespan of many years, I wouldn't be so confident that it's not a big deal... 

If I bought a lens that clicked like these recent units do, I'd return/exchange it. 

Now, maybe it is normal - the 300/4L IS makes a loud 'clunk' when the IS kicks in, and then the operation settles down to a low growl.  But the thing I find troublesome about the 24-70/2.8L II clicking issue is that it appears to affect only more recent copies, and not all of them.  That suggests a manufacturing problem, not a design change.

I guess I'll go ahead and process that return.

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #53 on: October 22, 2013, 02:41:25 AM »
Hey Gentlemen,

After much contemplation and a little head scratching, I've decided to return my lens. I'm calling DPReview's GearShop tomorrow morning as their automated return system isn't giving me a prepaid UPS label like Amazon normally does. They actually have very good reps who answer the phones pretty quickly after my last call to them before I placed my order. I will ask for just 1 replacement. If the next one is bad, then I am done. And it's back to my 24-105L.

I mounted my trusty 24-105 back on my 5D3 and the zoom ring was pure silk. No clicks. No ticks. Just smooth rotation of the ring. Wish me luck! :)
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #54 on: October 22, 2013, 02:44:21 AM »
I just ordered it from B&H and got the clicking noise. It has a pinch style cap. I have to leave for a trip tomorrow so I'll complain to Canon when I get back.

Best wishes with your lens. I've decided to return mine within my 30 day window and ask for a replacement which could possibly have the exact same issue. Who knows! Hope all works out when you get back.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

No Mayo

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Re: 24-70 II slight clicking sound when zooming
« Reply #55 on: October 22, 2013, 05:22:37 AM »
Well, I purchased one from B+H during the 1699 deal and it is scheduled to arrive at my door in about 12 hours. I do not feel lucky...

pensive tomato

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Re: 24-70 II slight clicking sound when zooming
« Reply #56 on: October 22, 2013, 10:23:55 AM »
You may have been one of the lucky 2013 owners. It seems like most of the newer units come with the ticking. My guess is that most people aren't looking or listening for the noise. But to be honest, I heard it right away.

I can assure you mine doesn't make unexpected noises as the zoom operates, and definitively nothing like what you describe. I'm not doubting what's been reported here but it better be a limited QC issue on Canon's side.

After much contemplation and a little head scratching, I've decided to return my lens. [...] I mounted my trusty 24-105 back on my 5D3 and the zoom ring was pure silk. No clicks. No ticks. Just smooth rotation of the ring. Wish me luck! :)

Best of luck indeed! Nothing against the 24-105mm (I used to own one), but I certainly hope that most 24-70mm owners would get to enjoy its benefits right away. As Neuro suggested, I wouldn't expect the mechanical quality of the 24-70mm to be inferior to that of any of Canon's standard zooms.
6D | M | 24-70 f/2.8L II | 70-200 f/4L IS | 40 f/2.8 | 50 f/1.4 | 85 f/1.8 | 100 f/2.8L Macro IS | 22 f/2 STM | 600EX-RT (x2) | MT-24 EX | 270 EX II | ST-E3-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #57 on: October 22, 2013, 11:35:52 AM »
I can assure you mine doesn't make unexpected noises as the zoom operates, and definitively nothing like what you describe. I'm not doubting what's been reported here but it better be a limited QC issue on Canon's side.

Best of luck indeed! Nothing against the 24-105mm (I used to own one), but I certainly hope that most 24-70mm owners would get to enjoy its benefits right away. As Neuro suggested, I wouldn't expect the mechanical quality of the 24-70mm to be inferior to that of any of Canon's standard zooms.

Thank you! I hear everything you are saying. I did several test shots with my 24-105 and immediately saw the decreased sharpness and contrast last night. My 24-105 was my "interim" lens after I sold my 24-70 MkI and has served me well for the last year or so when stopped down to f5.6 for general photography and as a video lens. The 24-70 MkII is about 90-95% as sharp as my primes at the same focal length and aperture so I do want a good, mechanically sound copy. I'll report back once I have my replacement.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #57 on: October 22, 2013, 11:35:52 AM »

wfmiller

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Re: 24-70 II slight clicking sound when zooming
« Reply #58 on: October 22, 2013, 06:44:36 PM »
Just received my copy today and yes it clicks...MFG date of March 2013!!
5DIII, 7D, 40D, 60mm f/2.8 Macro, 17-55mm f/2.8, 16-35 f/2.8L II, 85mm f/1.8, 100-400mm f/4.5-5.6L, 10-22mm f/3.5-4.5, 70-200mm f/2.8L IS II, 24-70mm f/2.8L II, 24-105mm f/4L, 70-300mm F/4-5.6L, 580EX, 600EX-RT, ST-E3-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #59 on: October 22, 2013, 07:02:46 PM »
I seriously had no idea my issue way up here in Norway would be THIS extended, wow... It sucks to hear you guys still getting the "clickers". Hopefully Canon will pull their heads out of their you know whats and fix this already!
1dx, 24-70 L II, 50 Art, 200 f2.0 L

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Re: 24-70 II slight clicking sound when zooming
« Reply #59 on: October 22, 2013, 07:02:46 PM »