September 24, 2014, 01:00:20 AM

Author Topic: 24-70 II slight clicking sound when zooming  (Read 37836 times)

Northstar

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Re: 24-70 II slight clicking sound when zooming
« Reply #90 on: October 23, 2013, 10:47:21 PM »
Mine is being delivered by end of today.  I've practically got my RMA form filled out. 

Just got my lens (20 minutes ago) and no clicking sound  :o ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap.   Got the day off tomorrow to play with my lens.  Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

What a long day, UPS didn't show up until after 7:00 PM.  Felt like a  kid waiting for Santa.

BTW, that lens cap is very nice, I think I may have to replace my others.

Congrats ...yes, the lens cap is nice....canon is too stubborn to change I guess?
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Re: 24-70 II slight clicking sound when zooming
« Reply #90 on: October 23, 2013, 10:47:21 PM »

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #91 on: October 24, 2013, 12:03:41 AM »
Mine is being delivered by end of today.  I've practically got my RMA form filled out. 

Just got my lens (20 minutes ago) and no clicking sound  :o ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap.   Got the day off tomorrow to play with my lens.  Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

Awesome! Glad to see others getting problem free 2013 lenses. Now make sure you like the optics and then cut out the barcode ;D
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #92 on: October 24, 2013, 01:14:19 AM »
Send the lens back and demand a perfect one.

I know the sound from the first production series lenses. The prototypes works fine, but Canon had first massive problems with the mass production. That´s why Canon put the lens a few month later on the market.

vanshyosaka

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Re: 24-70 II slight clicking sound when zooming
« Reply #93 on: October 24, 2013, 04:33:29 AM »
I got this email from canon customer service regarding the clicking issue:

Dear XXXX XXX:

Thank you for contacting Canon product support regarding your question about the EF 24-70mm f2.8 II USM.

The clicking sound you are hearing as long as it is light is normal.  If you find the sound to be excessive, it is suggested that you have the lens evaluated at a Factory Service Center.  As long as the lens is operating properly, you should be fine.

Please let us know if you have any other questions or concerns.  Thank you for choosing Canon.

Sincerely,

XXXX
Technical Support Representative

-----------------------------------------------------------------------

I hope this information is helpful to u guys.

docsmith

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Re: 24-70 II slight clicking sound when zooming
« Reply #94 on: October 24, 2013, 10:54:20 AM »
........, you should be fine............



Nothing inspires confidence like the phrase "you should be fine"..........sheesh.....

BTW, mine was from Adorama, so this isn't just a B&H issue.  The first three digits of my serial were 032, which is supposed to be March 2013 batch/lot 2. 

I hope to get my replacement next week.  Glad to hear others are getting working replacements....

wfmiller

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Re: 24-70 II slight clicking sound when zooming
« Reply #95 on: October 24, 2013, 01:49:55 PM »
........, you should be fine............



Nothing inspires confidence like the phrase "you should be fine"..........sheesh.....

BTW, mine was from Adorama, so this isn't just a B&H issue.  The first three digits of my serial were 032, which is supposed to be March 2013 batch/lot 2. 

I hope to get my replacement next week.  Glad to hear others are getting working replacements....



Same here, Adorama with the same three digits!! Mine is heading back today and I will be getting a replacement!!
5DIII, 7D, 40D, 60mm f/2.8 Macro, 17-55mm f/2.8, 16-35 f/2.8L II, 85mm f/1.8, 100-400mm f/4.5-5.6L, 10-22mm f/3.5-4.5, 70-200mm f/2.8L IS II, 24-70mm f/2.8L II, 24-105mm f/4L, 70-300mm F/4-5.6L, 580EX, 600EX-RT, ST-E3-RT

silversurfer96

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Re: 24-70 II slight clicking sound when zooming
« Reply #96 on: October 24, 2013, 02:47:09 PM »
Just received mine today from B&H.  I ordered it last Wed and shipped out last Thursday.  Came to found that it Nov 2012 batch, with the old side squeeze.  I am at the office.  I am hoping that I don't have the clicking sound.
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Re: 24-70 II slight clicking sound when zooming
« Reply #96 on: October 24, 2013, 02:47:09 PM »

cmedlar

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Re: 24-70 II slight clicking sound when zooming
« Reply #97 on: October 24, 2013, 04:01:11 PM »
I am glad I am not the only one having this issue. I thought I was nuts. I'm actually on my 5th copy of this lens from B&H, I have requested over and over for them to send me a copy of this lens NOT made in March 2013 starting with serial 032 and every single one I get is that one. I want to keep this order open because I got the lens for $1699 (after the eventual rebate).

I just got off the phone with Canon and they said they aren't aware of it but when I receive the lens back from the exchange to call and have them listen over the phone (I have had some loud enough to hear easily over the phone). I would suggest everyone with this issue call 1-800-OKCANON (and asking for technical support) so there is more documentation on this. Perhaps Canon will issue a recall of some sort and we can all help each other out. Luckily I can still return mine but there are people who can't

Sorry for the long post but this issue has been driving me nuts as I have been around tons of copies that don't make any noise.

As you all know the lens takes incredible pictures but it's hard to justify dealing with this clicking noise. Not to mention I can hear it in my videos too.

1kind

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Re: 24-70 II slight clicking sound when zooming
« Reply #98 on: October 24, 2013, 04:45:49 PM »
I am glad I am not the only one having this issue. I thought I was nuts. I'm actually on my 5th copy of this lens from B&H, I have requested over and over for them to send me a copy of this lens NOT made in March 2013 starting with serial 032 and every single one I get is that one. I want to keep this order open because I got the lens for $1699 (after the eventual rebate).

I just got off the phone with Canon and they said they aren't aware of it but when I receive the lens back from the exchange to call and have them listen over the phone (I have had some loud enough to hear easily over the phone). I would suggest everyone with this issue call 1-800-OKCANON (and asking for technical support) so there is more documentation on this. Perhaps Canon will issue a recall of some sort and we can all help each other out. Luckily I can still return mine but there are people who can't

Sorry for the long post but this issue has been driving me nuts as I have been around tons of copies that don't make any noise.

As you all know the lens takes incredible pictures but it's hard to justify dealing with this clicking noise. Not to mention I can hear it in my videos too.
That's because the item is being plucked by the warehouse and shipped. For all we know, they may not even have older lenses.

RC

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Re: 24-70 II slight clicking sound when zooming
« Reply #99 on: October 24, 2013, 07:26:58 PM »
Lots of disappointment and frustration today will benefit others once all these returns finally show up on Canon's refurb store.  Have no idea how long this cycle takes ( from buyer back to seller, to Canon, thru refurb process, to online store) but I'd be watching the refurb store like a hawk in the weeks to come if I was in the market.

I still can't believe I lucked out and got a good copy.

silversurfer96

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Re: 24-70 II slight clicking sound when zooming
« Reply #100 on: October 25, 2013, 02:22:06 PM »
Working from home today.  Yeap, I confirmed that my copy does not have the clicking issue.  Luckily, I got the Nov 12 batch from B&H.  I am not sure how many of the 2012 they had at the time of the sale, but guess I got lucky with one of the 2012 copy.  Happy camper now.  Best of luck to all who has the lens with the clicking.  I am hoping that either the retailer or Canon can come through for you. 
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Sabaki

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Re: 24-70 II slight clicking sound when zooming
« Reply #101 on: October 25, 2013, 03:12:46 PM »
Hey everybody :)

Got my 24-70 mk II yesterday, no clicking at all.

From Canon Europe though

Zoom ring is a bit tighter than I imagined it would be though
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RC

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Re: 24-70 II slight clicking sound when zooming
« Reply #102 on: October 25, 2013, 03:33:48 PM »
Hey everybody :)

Got my 24-70 mk II yesterday, no clicking at all.

From Canon Europe though

Zoom ring is a bit tighter than I imagined it would be though
Mine too, tight like my 24-105.  I was expecting it to be more like my 70-200 II or 16-35 II.  Maybe has something to do the with the design of external zooming to maintain weather seal.

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Re: 24-70 II slight clicking sound when zooming
« Reply #102 on: October 25, 2013, 03:33:48 PM »

lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #103 on: October 25, 2013, 07:51:59 PM »
UPDATE!!!

I got my replacement lens just an hour ago. It is from the older batch. It was manufactured in October of 2012 with the old style side squeeze lens cap. And here are my observations:

1) It does NOT tick or click whatsoever when I turn the zoom ring! YES!

2) The zoom ring is less tight to turn vs the new 2013. It's smooth just like my 24-105. I felt I needed to use about 30% more force to zoom in and out with the 2013 unit I returned.

3) It nailed focus without any AF Micro Adjustments. It's sharper than the replacement based on controlled tests both at MFD and at infinity. Copy variation I suppose.

4) AF seems a smidge faster and less loud. Again, I'm attributing this to copy variation.

So all in all, I'm very extremely happy now. It now truly blows away all my other lenses including my primes at the same focal length...maybe not the new 40mm STM but it's close. At this point, I'm submitting my rebate and putting my 24-105 on eBay.

yay! great news. my replacement that I got back in June is also an October 2012 copy and is an absolute beauty  :D very sharp at both ends of the range, 0 AF microadjustment needed etc..


Canon 5D Mark III | BG-E11 | 24-70 f2.8L II | 70-200 f2.8L IS II | 100 f2.8L IS Macro | 135 f2L | MP-E 65 f2.8 | MT-24EX | 600EX-RT | ST-E3-RT

lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #104 on: October 25, 2013, 08:06:59 PM »
also just to add a comment for those who say their 2013 copies have no clicking sound. or for other people just reading this thread out of curiosity. the sound isn't a loud 'mechanical' click like a safe vault dial  ;D it's a more like the faint sound you can make when gently parting your mouth/lips when wet :D i know that sounds an odd description but it's the best way I can describe it.
« Last Edit: October 25, 2013, 08:09:05 PM by lastcoyote »
Canon 5D Mark III | BG-E11 | 24-70 f2.8L II | 70-200 f2.8L IS II | 100 f2.8L IS Macro | 135 f2L | MP-E 65 f2.8 | MT-24EX | 600EX-RT | ST-E3-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #104 on: October 25, 2013, 08:06:59 PM »