Canon EOS 1DX defective Mirror Boxes - Screen Splash - AF Lock-up

[neuroanatomist]

Yes I have those long lines and black specs and oil splashes.  I can see them in my viewfinder and they are in all my pictures too..

Do you see the lines and specs in the same places in the VF and in your pictures?

[nightbreath]

I did some research and it's a piece of plastic that rubs up against a piece of steel every time the shutter is pressed.  Common sense would tell you that at some point the steel wins!   It's like when we were kids and played paper, stone sissors.

I have asked Canon service to check this theory while my camera is under warranty maintenance. The response was: "we don't comment forum posts". Is there another way to confirm these findings?

[asmundma]

Not sure I want a 1Dx anymore......stick with 5D3

[Nazareth]

I did some research and it's a piece of plastic that rubs up against a piece of steel every time the shutter is pressed.  Common sense would tell you that at some point the steel wins!   It's like when we were kids and played paper, stone sissors.

I have asked Canon service to check this theory while my camera is under warranty maintenance. The response was: "we don't comment forum posts". Is there another way to confirm these findings?

Write htem back and ask "Will you comment my Lawyer?"

[Ewinter]

Mine's headed in for service. I definitely need to do it as the vf is filthy and the sensor keeps getting mucky.
Will see what Canon say

[M.ST]

All mentioned problems are reported long before the first 1D X hit the market. And Canon knows the light leak long before the 5D Mark III hit the market.

Canon put the 1D X, 5D Mark III and the 24-70 II a few month later on the market, because they had a lot of problems in mass production.

My two preseries 1D X worked very well until today. But I know a lot of pros that have massive problems with the 1D X.

[arbitrage]

Mine's headed in for service. I definitely need to do it as the vf is filthy and the sensor keeps getting mucky.
Will see what Canon say

Please keep us updated, I should probably send mine in soon also and see if they will clean the prism area.  Canon Canada has told at least two people that they won't clean this part under warranty.  It is a big job to remove it and clean it and they claim it doesn't affect pictures which is true but still lame to look at all that gunk every time you put the camera to your eye.

[Ewinter]

Mine's headed in for service. I definitely need to do it as the vf is filthy and the sensor keeps getting mucky.
Will see what Canon say

Please keep us updated, I should probably send mine in soon also and see if they will clean the prism area.  Canon Canada has told at least two people that they won't clean this part under warranty.  It is a big job to remove it and clean it and they claim it doesn't affect pictures which is true but still lame to look at all that gunk every time you put the camera to your eye.

On a £4800 camera, specks in the viewfinder may not affect pictures, but it certainly raises my blood pressure.

I get the feeling cps operate a little differently hear-I've heard of people getting settlements because turn around times weren't met.
I've sent the head of cps Europe an email. We'll see what's said

[stoneysnapper]

I first became aware of the lube splashes after reading a post on here from Nazareth. I had noticed the issue on my camera a few weeks before but wasn't sure about it. Since I noticed it my 1Dx between January 2013 and August 2013 had been back to Canon 5 times, 4 times for a sensor clean and once for the recall. During the recall service I asked them to clean the sensor as a goodwill gesture, which they did, came back absolutely filthy. So in September it went back again and Service told me they wanted to escalate it to Technical due to the frequency of the issue. I said I was going on a foreign trip and needed a body so I got a loan body which came from Germany. Guess what, exact same thing. Lube splashes on the sensor. So I complained again and I got a call telling me I was going to get a new 1Dx and my original was on its way back to Japan to be investigated. My new 1Dx after less than a thousand shutter activations started to show the exact same issues, lube spots that is, I've not seen the debris issue apart from once where it was a curled piece of debris that wouldn't shift. Basically if I am doing landscape work and shooting above F8 the spots are a big issue and increase pp time significantly, utterly depressing. I had not aligned my dirty viewfinder to this issue but from a reading this post I now see a connection raised by many.

I have not communicated to Canon regarding the sensor on my new 1Dx but I intend to shortly. Each time i do it I attach and image showing the problem. The guy who took on my case at Canon was first class in dealing with my case. I won't release his name to anyone though, sorry. For what it is worth I recently, (September) wrote to both the author of this site and The Digital Picture and both of them told me they had not heard of this issue.

When I read on this site today that Canon are rumoured to be releasing a new 1D body next year with a drop in price of the 1Dx it really makes me fizz.

Frankly the 1Dx is not fit for purpose.

[duydaniel]

I hope Canon will re recall this a second time and fix the camera once and for all if enough people complain

[scrup]

I wonder if the mirror boxes are from the same supplier as Nikon.

[Vern]

I had oil splatters rather quickly after purchasing - cleaned the sensor myself a few times, but they re-appeared rapidly. Sent to Canon for a free fix and haven't had the issue since (ca. 25K shots since the fix). No other problems.

Sorry to hear about yours.

[asmundma]

Amazing thread..... How is this going to be resolved?
It may slow down sales a lot.

[duydaniel]

Amazing thread..... How this going to resolved

I wonder if the mirror boxes are from the same supplier as Nikon.

The Nikon solution for its D600 was to introduce the D610 line which pissed off lot of people.

[stoneysnapper]

I had oil splatters rather quickly after purchasing - cleaned the sensor myself a few times, but they re-appeared rapidly. Sent to Canon for a free fix and haven't had the issue since (ca. 25K shots since the fix). No other problems.

Sorry to hear about yours.

Thats interesting Vern that the lube splashes ceased on yours. After 5 sensor cleans mine kept going.