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Author Topic: B&H and Square Trade Protection Plan?  (Read 1697 times)

Rienzphotoz

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B&H and Square Trade Protection Plan?
« on: November 18, 2013, 11:27:50 AM »
I've been buying photographic gear, online, from B&H for the past 5 years ... but today I had to call in, due to my card being declined for some reason ... anyway, when I placed my order, over the phone, the B&H sales rep offered me "Square Trade Protection Plan" for the gear I was buying ... I politely declined as the items I was buying were of low value (i.e. EF-M 18-55 IS STM + SandDisk Dual 32GB Cards + Vello Shutterboss + Sunpak RD2000 flash) ... the sales rep said that the Square Trade Protection Plan is honored anywhere in the world (I live/work in Qatar, a small country in the middle east near Saudi Arabia) ... I was not aware of this plan earlier when I had purchased some big value items (like 5D MK III, 70-200 f/2.8 L IS II, 16-35 f/2.8 L II etc) ... although I've never had any problems with the stuff I bought from B&H, I would've been interested in getting a protection plan ... so these are my questions to those of you from outside USA, who ordered gear online and got the "Square Trade Protection Plan":
1. What was your experience getting the Square Trade Protection Plan?
2. If something does go wrong with the gear, how easy/difficult is it to claim?
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

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B&H and Square Trade Protection Plan?
« on: November 18, 2013, 11:27:50 AM »

JPAZ

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Re: B&H and Square Trade Protection Plan?
« Reply #1 on: November 18, 2013, 11:46:54 AM »
Only 1 experience about three years ago.  The warranty was ordered through Amazon, but that should not make any difference.  I had an issue with a shutter button on my 50d.  I contacted Square Trade and they offered me the option to send it to them or to use a "local" shop that was authorized through them.  The first local store was literally out of business.  I called Square Trade and they gave me another name which is actually a store I know very well.  When I went to that local shop (reputable by the way), they never heard of Square Trade and had no agreement that they know of with any such company (despite Square Trade actually giving me their name).  This prompted a series of emails and calls to the warranty company.  They finally said I could get the repair done (up to a certain amount) and they would pay for it.  The shop felt the amount would not even cover costs.  In the end, the final outcome was that they reimbursed me the amount they had promised and I made up the difference, since at that point I was reluctant to send my lens off to the unknown.  Now, perhaps if I had sent the lens to Square Trade, this would have been less of a hassle.  The actual amount of money I laid out was minimal and the final turnaround time was 48hour with the local guys once we figured this out.  In the end, they did honor the warranty, of sorts, with a hassle.

FWIW, I also had an extended warranty experience with Mack.  In that case, I sent them a lens that had stopped focusing after 4+ years of heavy use (EF-S 17-85) and it was back in my hands a couple of weeks later good as new.  This lens issue was 6 years ago, however.  Don't know how things are today.

Now, of note, I am getting emails from another warranty company (called, ironically CPS) about the 70-200 f/2.8 ii that arrives tomorrow.  Never heard of these guys.  They are half the price of everyone else.  When you look online, there are lots of bad reviews for all these companies, but, the internet is full of bad reviews.  Happy people usually don't post their experiences, so I never know what to make of this.

If I get a warranty on the new lens, I think I'll go with the Mack Diamond.  I do take care of my stuff but you never know.  Anyone else have any experiences, good or bad, with these companies?
« Last Edit: November 18, 2013, 11:51:38 AM by JPAZ »
5d Mkiii; Eos-M; too many lenses; 430 EXii and a whole lot of stuff

Rienzphotoz

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Re: B&H and Square Trade Protection Plan?
« Reply #2 on: November 18, 2013, 11:58:27 AM »
Thanks JPAZ
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

JPAZ

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Re: B&H and Square Trade Protection Plan?
« Reply #3 on: November 18, 2013, 12:14:02 PM »
Your welcome. 

BTW, noticed another company, New Leaf, on the Adorama site.  Anyone have any experiences with them?
5d Mkiii; Eos-M; too many lenses; 430 EXii and a whole lot of stuff

Rienzphotoz

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Re: B&H and Square Trade Protection Plan?
« Reply #4 on: November 20, 2013, 03:16:29 AM »
Any CR members with some experience with these protection plans?
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

Mt Spokane Photography

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Re: B&H and Square Trade Protection Plan?
« Reply #5 on: November 20, 2013, 01:07:11 PM »
All of the insurance plans are there to make a profit.  Both the insurance plan and the plan seller make a profit, so the buyers lose in the long run.  They may advertise a 3 year plan, for example, but the first and most likely year for failures is covered by the lens warranty.  If you used AMEX to pay for the lens, the second year is covered by Amex.  So, you may be paying a lot of money for that warranty which actually only covers the 3rd year, and the company may be gone by then.

Methodical

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Re: B&H and Square Trade Protection Plan?
« Reply #6 on: November 24, 2013, 04:00:30 AM »
All of those extended warranty deals are CRAP to me.  As the poster stated above, it really is not a 3 year deal, unless it states 3 years after the original manufacturer warranty expires.  It typically runs concurrently with the original warranty.  I would rather take my chances.  I wouldn't give them $.01 for one.  I just ensure my gear through State Farm and it covers it, except normal wear and tear.

I remember purchasing a DVD and was asked if I wanted an extended warranty.  I gave the cashier that "wtf" look and was told, I have to ask.

It's a big money maker and don't you forget it.
« Last Edit: November 24, 2013, 04:03:35 AM by Methodical »

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Re: B&H and Square Trade Protection Plan?
« Reply #6 on: November 24, 2013, 04:00:30 AM »