October 24, 2014, 07:42:14 PM

Author Topic: We Have More Internal Canon Service Information on Lenses & Cameras  (Read 22412 times)

privatebydesign

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #15 on: April 04, 2014, 12:36:46 PM »
Yes, absolutely post the rest of the internal documents! I am particularly interested in the new Canon 24–70 II lens clicking problem.

Both GM and Toyota have got caught with their pants down because of internal documents and ignoring problems. Why should Canon get away too just because it's a camera maker?

The fundamental difference between GM and Toyota, and Canon, is that faulty cars kill people, a clicking 24-70 is annoying.

Keep perspective.
The best time to plant a tree is twenty-five years ago. The second best time is today.

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #15 on: April 04, 2014, 12:36:46 PM »

East Wind Photography

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #16 on: April 04, 2014, 12:36:46 PM »
I would say go ahead and release the info.  However people need to keep in mind that some of these including the 1dx issue involve issues when operating the equipment out of spec.  Canon states that the 1dx working temp is 0-104 and this flaw occurs at temps less than that.

So before anyone claims a sham, check the specs first.

Yeah you can drive your car on the sidewalk but its not designed for that so you cant claim its a fault when your suspension breaks driving over a bike rack.

Schruminator

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #17 on: April 04, 2014, 12:39:35 PM »
I think it is worth posting if for no other reason than they are charging for the repairs. If it was a "Oh, you sent it in for X, but we also tidied up Y for no charge", I could appreciate that.

Charging for design flaws is another issue though.
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nschearer

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #18 on: April 04, 2014, 12:41:34 PM »
I understand the reservations about posting sensitive material and that's a burden that we as readers don't have.  With that said, it's clear this is information than any Canon customers or potential customers would love to be aware of. 

canon1dxman

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #19 on: April 04, 2014, 12:43:21 PM »
I would certainly like to see this information having just had to replace my 24-105mm L zoom due to an auto focus fault which, based on other internet forums appears widespread
Interesting. I have had one almost since introduction date and never had that problem. Never heard of it either. Must investigate.

abouho

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #20 on: April 04, 2014, 12:52:16 PM »
Learning about the 1Dx in the cold issue taught me to stay away from super cold weather. I would love to hear about any other unknown drawbacks of Canon products. Please do share.

Etienne

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #21 on: April 04, 2014, 12:53:56 PM »
I am a Canon fan, obviously since I have heavily invested in their gear ...

... but I definitely want to know if some of my equipment has known design flaws that should be fixed on warranty. I have had to send in two bodies for repair, and I had to return two other bodies for replacement because they did not function properly from new. The two repairs were for issues that were present when I purchased the cameras, and they were fixed on warranty, but I could have easily missed the warranty period.

Post everything you know!

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #21 on: April 04, 2014, 12:53:56 PM »

Lightmaster

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #22 on: April 04, 2014, 12:58:09 PM »
now what could be the reason TO NOT POST this information?

why do you have to ask? of course people want to know.

and if you don´t want to post it, the original source should make it available over other anonymous channels.

i bet all camera manufacturer do the same, i know that the company i work for does (not camera biz).

every bit of information about such tactics and getting cought hiding it.... will make the situation better for us customers i think.


« Last Edit: April 04, 2014, 01:05:02 PM by Lightmaster »

Derrick

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #23 on: April 04, 2014, 12:58:32 PM »
It is our right to be informed of flaws in products purchased by us, the consumer, which keep Canon generating millions in whatever currency you care to name.

caruser

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #24 on: April 04, 2014, 01:00:59 PM »
Publish.
The fundamental difference between GM and Toyota, and Canon, is that faulty cars kill people, a clicking 24-70 is annoying.
You are right, but the connection is not so far fetched, either, since the motivation for such dishonesty will be very similar.

Viggo

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #25 on: April 04, 2014, 01:01:09 PM »
YES! I want to know! End of story, we all do..
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alien829

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #26 on: April 04, 2014, 01:01:48 PM »
dont know if this had been said, but got a couple of friends have issues with the 24-70 II, the rubber grip on the zoom becomes very loose after a couple of months use, and canon is charging them about $200 for it, not included in warranty

blackcat

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #27 on: April 04, 2014, 01:04:47 PM »
This is unethical for company like Canon to behaive in this way towards its customers.   Please publish the documents and hold Canon to account!   >:(

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #27 on: April 04, 2014, 01:04:47 PM »

Lightmaster

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #28 on: April 04, 2014, 01:08:19 PM »
maybe that´s how canon manages to make a profit..... selling flawed gear to fanboys and making millions with repair. ;)

nikon tried it with the D600.. but as alwasy.. nikon is not clever enough.  ;D

caruser

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #29 on: April 04, 2014, 01:10:12 PM »
maybe that´s how canon manages to make a profit..... selling flawed gear to fanboys and making millions for repair.
that's capitalism, perhaps one day we as a humanity will have enough of all the lies and manipulations and greed and find something better

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #29 on: April 04, 2014, 01:10:12 PM »