Gear Talk > Technical Support

Software Install Issue??? EOS Solution Disk ver 25

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robbyjai:
Guys

I have recently purchased a Canon EOS 5D Mk3 and the supplied solution disk doesnt seem to want to install on my MAC??? It seems to only have Windows set up files ?? Even tho the Disk clearly says for Mac and Windows ???

Any body else have this issue ?? I cannot for the life of me figure out how to install the stupid disk on my mac??

I put the same installer Disk in a PC and it loads up fine and installs ???

But not on both my macs??????? I currently have version 23 installed which is the software for my 7D but that software version cannot open my raw files ????

Im lost!! Any help is greatly appreciated!!!

robbyjai:
any one ???? Is any one running OS X 10.6.8 able to install the canon software ?????

There seems to be another forum member here who isnt able to install it as well!!!

Surely canon must have thoroughly tested the software prior to shipping ???


--- Quote from: robbyjai on April 05, 2012, 11:49:35 PM ---Guys

I have recently purchased a Canon EOS 5D Mk3 and the supplied solution disk doesnt seem to want to install on my MAC??? It seems to only have Windows set up files ?? Even tho the Disk clearly says for Mac and Windows ???

Any body else have this issue ?? I cannot for the life of me figure out how to install the stupid disk on my mac??

I put the same installer Disk in a PC and it loads up fine and installs ???

But not on both my macs??????? I currently have version 23 installed which is the software for my 7D but that software version cannot open my raw files ????

Im lost!! Any help is greatly appreciated!!!

--- End quote ---

Mt Spokane Photography:
You may have a bad cd.  Try copying all the mac files to your computer and run from there.  If they won't all copy, its a CD issue

robbyjai:

--- Quote from: Mt Spokane Photography on April 07, 2012, 12:53:54 PM ---You may have a bad cd.  Try copying all the mac files to your computer and run from there.  If they won't all copy, its a CD issue

--- End quote ---

hi thanks for your assistance. I had already tried that and originally thought my issue was a bad CD. All files can copy and was able to scan perfectly with no issue. I downloaded version 25 from the internet ( a forum member here has uploaded their cd on to a file server). When I downloaded that version i also had the same issue.

I have now raised a support case with Canon and see what they will say. Its interesting to note that another user has also reported this same problem on another thread.!

which leads me to think that it may be a compatibility issue... as its happening on 3 different laptops... 2 of mine and one of the other guy on this forum all running OS X 10.6.8 which is why i was being very specific about asking if any one had installed it on this version of OS X

spinworkxroy:
Anyone found a solution?
I too am running OSX10.6.8 and i too can't install the EOS utlity..keeps telling me camera not recognised everytime i plug it into the notebook so i can't install the software…and i have the latest one 25.0 that came with the camera..

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