Gear Talk > Technical Support
Eos Utility camera not recognized
Fytos:
I bought a 5D mkIII last week and I still can't connect it to the computer with the Eos utility.
Every time I try to connect it I get camera not recognized, I tried 5 different computers 15 different usb ports and 5 usb cables, mac and windows, 64bit and 32 bit so the problem is the actual software from Canon.
Anyone have a solution for that? or have the same problem?
The camera came with the latest firmware installed.
Thanks
Mt Spokane Photography:
--- Quote from: Fytos on June 13, 2012, 01:48:12 PM ---I bought a 5D mkIII last week and I still can't connect it to the computer with the Eos utility.
Every time I try to connect it I get camera not recognized, I tried 5 different computers 15 different usb ports and 5 usb cables, mac and windows, 64bit and 32 bit so the problem is the actual software from Canon.
Anyone have a solution for that? or have the same problem?
The camera came with the latest firmware installed.
Thanks
--- End quote ---
No problem here, windows 7 recognizes the camera just fine. EOS utility was only needed for remote shooting.
Its possible that the camera has a issue. Seems unlikely to be a Canon software issue, since you have installed it on multiple computers, and other than on certain Mac OS, there are no issues for most users.
Hillsilly:
I installed a new version of EOS utility recently when I purchased a new computer (running Windows 7) and now can't connect my 1Ds Mk ii via firewire. A bit frustrating, but I don't use it enough to warrant a lot of time trying to fix it. Good (?) to hear I'm not the only one with problems. I think my issue is a driver problem. I can see my camera listed as a device (if you click on devices and printers). But it has a red mark on it and the error message talks about driver issues. Looking at the Canon site, my camera doesn't seem to have a driver. I just assumed Canon no longer supports my camera and I need to track down an older version of the software. But maybe its a bigger issue.
Mt Spokane Photography:
--- Quote from: Hillsilly on June 13, 2012, 08:11:34 PM ---I installed a new version of EOS utility recently when I purchased a new computer (running Windows 7) and now can't connect my 1Ds Mk ii via firewire. A bit frustrating, but I don't use it enough to warrant a lot of time trying to fix it. Good (?) to hear I'm not the only one with problems. I think my issue is a driver problem. I can see my camera listed as a device (if you click on devices and printers). But it has a red mark on it and the error message talks about driver issues. Looking at the Canon site, my camera doesn't seem to have a driver. I just assumed Canon no longer supports my camera and I need to track down an older version of the software. But maybe its a bigger issue.
--- End quote ---
Its not suprising, since the 1Ds MK II is no longer supported. There is nothing wrong except that it Canon dropped firewire support a couple of years ago for this camera. Thats why you don't find drivers on the canon site, there are none.
This is not the same as someone being unable to connect his camera when 1 million others can. He has a real issue to work out.
Fytos:
I send an email to canon UK for the problem and they send me How to fix it, http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_5D_Mark_III.aspx?faqtcmuri=tcm:14-917248&page=1&type=faq
Didn't work for me I still can't connect my camera to EOS Utility for remote shooting :(
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