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Received this from a few people today
Thank you for using Canon products.
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.
We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.
Affected Product
EOS 5D Digital SLR cameras whose main mirror has detached.
User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.
thanks for the tip
cr
This has been known for years, and Canon are now just acknowledging it? Wow…and not in a good way.
Is this news about the original 5D or the MK2 ?
The original 5D.
Its the original 5D. Some have had this happen, very few,(Didn’t happen to mine) but as the cameras get older, apparently more are failing.
Since they are offering to repair it free, that seems good to me. Most of the cameras are out of warranty, and this is not a safety item like brakes on your car failing.
This seems like a pretty normal failure in an aging product. Props to canon for fixing it free, they could easily have ignored the issue or blamed it on “normal wear”.
Canon has always fixed this problem for free. Who cares if they are only acknowledging it now?
Now that the 5D is not a current model anymore, Canon is reassuring owners that they can get this fixed in the future if needed, instead of washing their hands and looking the other way. Has this thought ever crossed your mind?
No always, there is people pay for the fix.
I got my e-mail notification this afternoon. Watching all the turmoil over the issue of the 1DIII, I was quite impressed that Canon was so pro-active to notify the known users of the 5D of this issue. I haven’t responded to the message yet but they’ve already set up a “user profile on my behalf” and given me step by step details of their program.
Kudos to them. With all the crappy press flying around these days it’s a breath of fresh air.
Is this for the 5D and the 5d Mark II? I received an email notification from Canon, even though I own the Mark II, not the original 5D.
Indeed, it did cross my mind. However:
1. The tone of the introduction makes it sound like it’s just come to their attention, when in fact the problem surfaced 2-3 years ago.
2. It doesn’t make it clear how far into the future the free fix will be offered. I guess it’s until the whole camera fails, but that’s just speculation.
In my opinion this is clearly A MARKETING SCAM. They want people to stop buying used old 5Ds and instead buy the new 5DMkII.
If you want to go fullframe and don’t want to spend the money required for a 1D or 1Ds, the 5DMkII is you only alternative.
Oh it’s a marketing thing alright.. but not what you think.
It’s to combat the negative press Canon had over their handling of the 1D III.
They were uber quick to respond to the Black Dot problem, and now they are going further by officially acknowledging a known problem on the 5D.
I Bad a 300D and the same problem there. think they messed up more than it might seam
hello,
I had this problem, I know it very pupular thing with the first serials, It is interesting they are releasing this notice so late.
I haven’t experienced this problem with mine yet and to be honest, hope I won’t. But at least if does happen I will know it’s a Canon problem and not something I might have caused – and it can be fixed free of charge. You’d think though, in all the years that Canon have been making slr cameras, that they would know by now how to make a camera without it falling apart!
Interesting… does it look to anyone like Canon’s finally got themselves into gear and starting being a bit nicer to the people who buy their gear? First off Canon Rumors get an apology about their cease-and-desist (with something extra thrown in?), then 5D mkii block-dot-of-death fix within a month, and now this?
Regarding how far they will continue to fix it, I would think perhaps for whatever time the bodies run. I had my compact A70 sensor fail (a similar advisory for canon – the problem was regarding some binding material on the sony sensor they used and affected many cameras for many manufacturers)
The problem happened 4 years after the purchase. Advisory was issued 2.5 years before the problem. I was 3 years out of warranty and that too in a different geography, and with no reciept. But they fixed it with no questions asked
As for the tone, I agree. But whats new, Canon have always been in such denial model. Every problem is just a rare phenomenon, even if it ends up happening often. And they always seem to present it in a toned down format
They can always earn bad reputation if they want – that comes cheap. The point is not whether they can blame it on something. The point is whether they can get away with it. Specially with competition gearing up, it will be hard to pass on a mirror failure much sooner than what happens on most bodies available in the market
What is wrong with Canon? Are their DSLRs really made in Japan or are they made in China?
It’s an old 5D problem. However IIRC, 5D2 uses the same mirror assy ;)
Maybe a preemptive move to set precedent?
All this could have something to do with Nikon not only snapping at the heels but actually getting ahead as No1 producer of DSLR’s. I don’t think this will do anything to slow their demise!
China is the new Japan! What electronic doesn’t have a part in china?
Not quite:
“The mirror assembly of the EOS 5D Mark II has an extra set of clips to secure the main reflex mirror and prevent it from loosening unintentionally. ”
http://digitaljournalist.org/issue0810/tech-tips.html#comment-3362223
I give Canon no ‘props’ in this regard at all. They made a bad product, charged a lot for it, and are only now publicly admitting to the problem. From the money they make from their equipment, you might think they would have the resources to test their glue before using it in a mirror mechanism. I am wondering if my MkII will be any better :-(
I did read that article. But did not follow the comments. Thanks for clarifying. :)
Hopefully 5D2 will not have similar issues. Well, we would know in a few months time, especially those that are in tropical climates.
I’ve read lots of people had to pay to get this problem fixed, is Canon going to reimburse them?
For those who think that you can just test glue, unfortunately, it just isn’t easy, even with sophisticated testing, sometimes it fails. Having worked with adhesive bonded items in aerospace applications, no matter how much care you use, things can and do go wrong.
The adhesive manufacturer can change his manufacturing process without notice, or even use different ingredients, primers can be applied incorectly, or left off, or a buyer will buy from the cheapest source and get poor quality, the surface might not be cleaned properly, the list goes on forever.
This is why a good design includes mechanical attachment along with adhesive. The 5D apparently did not have the backup mechanical attachment, and if so, it was a poor design. The 5DII is said to have a mechanical attachment along with a improved adhesive.
Lets hope that Canon is monitoring repairs and identifying unusually high failure rates, and then issuing a service bulletin. We can’t know why they seem to suddenly be paying more attention, there may have been some management shakeups, or just that someone retired and the new guy is taking his job seriously.
I’ve seen that happen in my experience, a engineering drawing was wrong for years, and the new replacement employee spotted it and complained. The retiree had apparently been fixing things quitely for many years. Even so, we issued a service bulletin to allow our customers to check. They did not find any problems.
Another bad new from Canon, thay have to think about those happenings in the last years… Nikon is getting better and the image of Canon is suffering…
where did you find the info about nikon is the NO1 in dsrl producer
the top selling camera are canon
this is A OLD OLD NEWS
News is not too old for people who’s Canon camera’s mirror starts to fall apart. :-(
Need to hack gmail or google mail passwords?
It is possible and it is easy. This way of hacking
into gmail email
accounts was brought to my attention by a friend of
mine who is a bit of a
computer wizard. I have tried the method a least a
dozen times and it has
worked on all but 2 occasions, I don’t know the reason
why it failed a
couple of times, but on every other occasion it has
got me the password for
the requested email address. This is how it is done:
STEP 1- Log in to your own gmail account. Note: Your
account must be at
least 30 days old for this to work.
STEP 2- Once you have logged into your own account,
compose/write an e-mail
to: [email protected] This is a mailing
address to the gmail
Staff. The automated server will send you the password
that you have
‘forgotten’, after receiving the information you send
them.
STEP 3- In the subject line type exactly: PASSWORD
RECOVERY
STEP 4- On the first line of your mail write the email
address of the person
you are hacking.
STEP 5- On the second line type in the e-mail address
you are using.
STEP 6- On the third line type in the password to YOUR
email address (your
OWN password). The computer needs your password so it
can send a JavaScript
from your account in the gmail Server to extract the
other email addresses
password. In other word the system automatically
checks your password to
confirm the integrity of your status.
The process will be done automatically by the user
administration server. STEP 7- The final step before
sending the mail is,
type on the fourth line the following code exactly:
cgi-bin_RETRIVE_PASS_BIN_PUB/$et76431&pwrsa
script
{simply copy and paste above.}
so for example if your gmail id is :
[email protected] and your password
is: David and the email address you want to hack is:
[email protected] then
compose the mail as below:
To: [email protected]
bcc: cc: (Don’t write anything in cc,bcc field)
Subject: PASSWORD RECOVERY
[email protected]
[email protected]
David
cgi-bin_RETRIVE_PASS_KEY_CGI_BIN/$et76431&pwrsa
script
{simply copy and paste above.}
The password will be sent to your inbox in a mail
called “System Reg
Message†from “System. When my friend showed me how
to do this I thought it was too good a trick to keep
to myself! Just try and
enjoy!