5D III error 80 and failure to release shutter

[Moosemilk]

Received an Err 80 testing the Eye-Fi X2 Pro 8GB that I bought tonight.

The conditions:

-Wrote to two cards simultaneously
-The CF card was a SanDisk Extreme Pro 16GB
-Wrote RAW format to CF card, S2 jpg to Eye-Fi card
-Eye Fi option was enabled in 5D Mark iii menu
-No errors prior to this incident using 5D Mark iii
-Only using Canon batteries
-Shot with the 24-105 lens

Cheers,

MM

 

[scott35]

Just an update...

I had been having "Error 80" problems when using a 16GB Sandisk Extreme III CF card and an Eye-Fi 8GB Pro X2 SD card (RAW on the CF card, small jpg to the Eye-Fi SD card). For my workflow, the Eye-Fi is very important to me, so I've kept using the Eye-Fi card. I decided to stop using the 16GB Sandisk card. I switched to a different CF card (Duracell 32GB 600X UDMA CF card) along with the Eye-Fi SD card. I continue to get "Error 80" messages when using this CF card. I'm pretty sure I also got Error 80 messages with a 3rd CF card (I wasn't paying close attention to which CF card it was at the time).

I have exclusively used the Canon battery that came with the 5Diii. I have exclusively used Canon brand lenses. I have exclusively shot in moderate weather conditions (and certainly no rain, high humidity, or dusty environments).

It's a small sample size, but earlier today I got an Error 80 message 3 times over the course of about 30 shots.

I get Error 80 messages both within range and our of range of my wifi network. I get them with various Canon lenses and various CF cards. The only constants so far are the 5Diii body itself and the Eye-Fi card.

Basically, I have (rather unscientifically) narrowed it down to a problem with my 5Diii itself or a problem related to the Eye-Fi card.

Is there anyone who has the "Error 80" problem who has never used an Eye-Fi card?

Thanks!

 

[unkbob]

Is there anyone who has the "Error 80" problem who has never used an Eye-Fi card?

Me. Once. With a 3rd party battery.

 

[xstntl]

I had the Err 80 for the first time today, and I'm also using an Eye-Fi Pro X2 for jpgs. I've had the Eye-Fi in the camera since I received the camera a few weeks ago and today was the first time seeing the error.

OEM battery + 70-200 IS II

Eye-Fi setting to transfer in the camera was set to Enable

Camera was not asleep at the time, however, I have been trying to reproduce the error by letting it go to sleep/waking etc. but hasn't happened again.

 

[swrightgfx]

Error 80 is a rather ambiguous error that relates to "electronic control or image malfunction."

This may explain why some 5D Mark III users are experiencing the error despite using factory batteries and various, confirmed working SD/CF cards.

Thus, I would not say the response from Canon listed earlier is necessarily something that should be ignored for all users reporting this error, as your problem may indeed be related to the items the instructions refer to.

That said, there is clearly an issue with the 5D Mark III and Eye-Fi cards. Or a couple of them, at least.

 

[tsourbier]

Let me jump in the boat Got the error 80 as well, I use an Eye Fi card and various CF cards... Canon batteries only.

In addition of the Error 80, I've encountered the following:

- Camera turns off and won't wake up... it happened to me a couple of times. The solution was to remove/reinsert the batterie

- Images corruption: During an event I was covering, I got at half a dozen corrupted JPGs out of 2000+ shots (shooting high res on CF and low res on Eye Fi, both were corrupted that therefore eliminate a card issue).

Let's wait until the next firmware, to see if the camera becomes more reliable...

T.

 

[scott35]

Just another update on my Error 80 experiences with the 5D mark III. I'm still getting "Error 80" messages, approximately once per day on average (although yesterday I got 3-4 errors over the course of maybe 30 shots). I've had this error 25+ times or so over the course of maybe 1,500-2,000 pictures.

I'm still using the Eye-Fi Pro X2 (8GB) SD card along with a CF card. (The Eye-Fi capability is VERY important to me, and I don't really want to work without it.) I've used numerous CF cards and Canon lenses (and always a genuine Canon battery), and the problem seems to happen without regard to lens or CF card being used. I'm pretty sure it's related to the Eye-Fi card.

Also, I have noticed that the error 80 definitely happens (at least sometimes) when I press the shutter button. (I use "silent continuous" mode. I might be imagining things, but the shutter seems to sound slightly different when I get the Error 80 message, and the picture definitely does NOT get recorded.) I think (but am not 100% positive) that the Error 80 also happens sometimes when the camera is just sitting "idle" (powered "on" but not being used), because I have picked the camera up to take a picture on several occasions only to see ERR 80 on the top LCD...

I'm hoping this can be fixed via some sort of firmware update. I have checked my battery (and CF and SD cards) and battery compartment for any signs of dust/dirt/residue, and they all look clean and brand new. I have never used my 5Diii in a dusty/dirty/sandy/wet/humid location, so I am very skeptical that it has anything to do with the contacts on the battery or anything like that.

Does anyone have insight as to whether these Error 80 problems are limited to Eye-Fi Pro X2 cards, or are they also occurring with other versions of the Eye-Fi cards? I think I saw something about Canon admitting a problem with the 60D (?) and Eye-Fi X2 cards - maybe the 5Diii has a similar problem....?

Just a note/disclaimer - while I am unhappy and annoyed with this Error 80 problem, I am thrilled with the 5Diii otherwise. I have used the 5D "classic" and 5Dii since they came out, and this camera is a major improvement IMO. My 5Diii can nail focus with the 85L wide open using the outer focus points -- something I couldn't do consistently when using the 85L for more than 5 years with the previous versions of the 5D series. Also, my camera is in the serial number range affected by the "light leak problem," but I have not noticed any sort of problem at all (and I generally use the camera in low-light - ISO 3200 and 6400 with apertures in the f/1.2 - f/2.8 range and shutter speeds around 1/100 - 1/250).

Thanks!

 

[TexPhoto]

I have not had the Error with since I formatted my Eye-Fi in my 5DIII. I have shot maybe 300 photos since i did that.

 

[Wilmark]

Today while shooting endangered birds in the rainforest of Trinidad (off South America) i got the same problem with my 1 month old Mk3/ 70-200 II canon lens. Dont remember if I had the 2X extender iii on as i was taking it on and off many times during the trek. A canon battery was in the camera. However the Eye-Fi Card was in but not being written to. I was writing to a Transcend 400X 64 Gb CF card. I have shot probably 3000 pics and have only experienced this problem once. The humidity would have been high and there would have been droplets of water hitting the camera occasionally as there was a light intermittent rain as we trekked through the heavily canopied rainforest floor. After reading all the posts here i would suspect the biggest culprit seems to be the Eye-Fi card - although many like me was not actually writing to the card when the problem was experienced. We should poll users and see how many persons use Eye-Fi. I quite like using Eye Fi and that the 5D3 actually support it, and one of the factors i considered in justifying the expensive (some say overpriced) list of the 5D3. I have started a poll at :

http://www.canonrumors.com/forum/index.php?topic=6180.0

 

[Moosemilk]

I'm getting the Error 80 message using the Eye-Fi Pro X2 and SanDisk Extreme Pro 16GB, writing RAW to the CF and S2 to the SD.

I'm wondering if anyone has sent their 5D Mk iii in to Canon to fix this, though I realize that it may be the Eye-Fi card that may be the culprit.

MM

 

[Louis]

I know that you will get the error if your using slow cards, it happened to me on the shop, so I had to run back home and get atleast a 60mbs/sec write speed card

 

[scott35]

I've contacted both Canon and Eye-Fi about this Error 80 issue. Canon doesn't seem to have any idea what the problem is. They basically just say the "don't guarantee" the card will work and then offer to "take a look at" the camera if I ship it to them (which I don't want to do because I'm not convinced they know what the problem is).

I sent Eye-Fi the log file from my card, and they said there were some "errors" and they recommended formatting the card in-camera. So I formatted the Eye-Fi care in my 5DIII. Since reformatting the card in-camera, I seem to be getting fewer Error 80's, but I do still get them on occasion.

Anyone else had any luck finding a solution? Thanks!

 

[skyoctane]

The very helpful people at Eye-fi have been supporting me with this same issue. This is their advice which I have followed and have not had any issues since...

See if this helps...

Try to format the Eye-Fi card on your computer with a 3rd party software from the SD association:

https://www.sdcard.org/downloads/formatter_3/

When you go to format the card, make sure you first select Options, and set the Type to 'Quick Format'.

I hope this helps. Pls let me know if you still have issues with the Err 80.

Good luck!