Northstar said:Dwight said:Northstar said:Dwight said:Dwight said:Northstar said:For the record....Adorama took my concern seriously (I sent several close up pics) and I was contacted by a rep. They offered me the opportunity to send it back free of charge.
So I would have to give Adorama credit for how they handled my concern, and I'll continue to buy from them.
I'm glad to know Adorama is taking care of you. They're great. So is B&H. Really haven't had any serious issues dealing with either of them in the past.
As for me, I'm waiting till tomorrow to give B&H a call and see how to move forward on this. If I get some downtime this week, might also swing by Canon Irvine. I'll keep you posted, Northstar. Do keep me posted as well. Thanks.
Northstar, sorry but I just need to ask you a quick q. When you said, "They offered me the opportunity to send it back free of charge.", did you mean Adorama is going to cover shipping both ways of your 1D X replacement (if you decide to take that route) in addition to the shipping charges you had paid for your current 1D X will be credited back as well? I ask because I opted for overnight shipping on mine and that costed a pretty penny (NY to CA). I will definitely choose overnight shipping on my replacement (if I decide to take that route). I'm wondering if I should try and ask to recoup that. I'm not a hard customer to deal with and don't want to push the envelope in regards to what kind of concessions B&H can, would, and should offer me as remuneration for my "issue". Thanks in advance, Northstar.
Dwight....it appears that it's ground shipping both ways free....I honestly haven't thought about it too much though because the camera seems just fine and I'm keeping it.
Thanks for sharing your experience with Adorama. I shall see where my fate takes me in terms of dealing with B&H later. My gut tells me to just look past the plastic bag and look through the lens more! Man, this whole shutter-counting and deliberately being conservative with actuations is absolutely killing me! Keep having fun and keep shooting, Northstar!
As Mt Spokane wrote, it's against federal law to resell a used camera as new....this put my mind at ease a little more. Also, with BH's good reputation and the law, I would doubt that its been used....but understand your concern.
I know they have a 200 actuation count policy, but if you do what I did and check the <1000 shutter count every 50 shots up to 990, and then one at a time until 1000, you'll probably find that it changes at 1001 like mine did.
If it changes before 1000, lets say 850, then you know it's been shot 150 times...your file count will show the 850 but the actuations will change to <2000. If this happens, you have strong evidence on your side to support your position.
Update:
Talked to this very courteous and helpful gentleman (who shall remain unnamed at the moment) from B&H. Told him about the bag. He noted the issue on my account. Asked him if he could ask a supervisor/manager if B&H had prior experiences with this issue. He said, "None". Asked about the Fed law, he confirmed that there is indeed a law. Told me that he made a note that B&H will waive the "less than 200 actuations" policy. Told me I could/should keep shooting with my camera and if I find any defects and decide to exchange it, B&H will honor the exchange within 30 days. Told him about how anal I am with packaging, the lingering voice in my head, and that no one should receive a brand new product with an open bag inside. Asked him if I could still do the exchange even if I don't see/experience any defects just for the fact that a bag inside a brand new DSLR was open (it shouldn't have been). He said, "yes". Asked about B&H covering overnight shipping (shipping method I had paid for) both ways (return and shipping of replacement). He said, "Yes, B&H will cover overnight shipping both ways". Asked gentleman to send me an email of everything so I would have a transcript of our conversation. He said he can't do that from his workstation because he was a "phone only" CSR. I asked him if he could ask a manager to send the email instead. Manager will email me tomorrow. Will wait and see if I do get an email tomorrow. No muss, no fuss conversation. I'm appeased in the meantime.
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