Canon´s stupid 1DXII campaign, with alleged free CFast & card reader.

GuyF said:
Sorry to hear about your problems but at least you have your camera, it seems they're just not available in any quantity outside the US or Hong Kong. Canon is a global company but to say they are short-sighted is an understatement - card/reader packaged with the body in the US, Europe has to apply for the "gift" and in Australia they get a 128gb card rather than 64gb. No doubt they'll say it's a local marketing issue and can't comment on decisions made in each territory as Canon EU is a different company to Canon US or Canon Japan. ::)

Until your local postoffice can find the package, you won't know what the charge relates to. Perhaps it was sent with not enough postage to cover the shipping cost so you're charged an admin fee plus the balance of the shipping cost. Then again, if you're in Norway you're not in the EU (okay, you have a trade agreement with the rest of the EU but that's another story) so there's maybe a screw up with that and the fee is import tax - I think the Canon EU campaigns are administrated in Ireland so even though there should be no import issues, I wouldn't be surprised.

Good luck.
I got the package and there is no information on what that fee covered. The value they listed was EUR40/USD45 for card and reader, which is below the import tax threshold in Norway, so the only remaining explanation is shipping. They used DHL from Germany. So instead of giving the customer a positive experience, by getting the card and reader with the camera, they constructed a hopeless process at a much higher cost, with a pissed customer in the other end ...
I don´t care about $30, but I hate being badly treated and I will not let them get away with it.
 
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Eldar said:
I don´t care about $30, but I hate being badly treated and I will not let them get away with it.

Knowing how Canon usually treats high end customers, I'm pretty sure if you email your CPS contact they'll fix that.

Problem was most likely caused by someone not thinking about the process.
 
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