Canon 1DX Damaged by CPS

[dgatwood]

I call back I get a agent that sat next to that one similar but less rude and neutral to my plight, i.e you broke my lens.

My response to that would be to pay a lawyer $50 to write a strongly worded letter to CPS informing them that when they accepted your lens for repair, they accepted full liability for any damage caused while it was in their care. Because you sent them a mostly working lens and received a severely damaged lens, the only equitable remedy is for CPS to replace your lens with a new one. If they do not do so, or at least replace it with a refurb, sue.

There is no excuse for anyone tolerating that sort of service from any company.

 

[birdsong]

Mt Spokane Photography, I know you're right about the ability to replace the parts, I just really hope you're right about Canons willingness to repair it. I own 2 1dx camera bodies and would sure hope they go to bat for me on this one.

 

[expatinasia]

CPS support is open 24/7

Use the support not the repair option, and ask them what to do next.

Will T.

Not where I am, but as the OP is in the USA, I guess that is where you are talking about.

It if from these forums I have discovered just how much CPS differs from country to country. I was very surprised as I thought it would be a global thing but it is not at all that.

Anyway, I hope the OP gets it all sorted out. Good luck.

 

[Chris_prophotographic]

Thank you for that perspective strange bunch of people not knowing how to treat a group of technically minded artists like ourselves.

Im going to drill down on this further.

 

[Skulker]

............... The scratches wouldn't bother me in the least if it was something I did to the camera while shooting......

See what they do before exploding, if you really can be absolutely sure they did it then I would expect you will be okay.

But for your own sake realize it's not really that big a deal. Disappointing yes, tragic or dramatic no.

Did you really check it well first? Next time take some pictures first so you have proof.

For your own blood pressure chill, it won't affect the performance of the camera.

 

[ahab1372]

Is it possible that this "individual piece" of body is NOT the original that you shipped to them??

IE: maybe they had a bunch of body pieces similar, and just slapped on this upper / strap assembly area that perhaps wasn't from your original outer body shell?

Beats me, bit it honestly doesn't look like an area that they would be messing with during repair??

Whenever I send things off, I make sure I take 360s next to serial numbers... not that it always helps when something goes awry, but it can help.

Remember, if you make enough stink (IE: social media, blogs, create web pages, etc etc) someone, somewhere will normally take notice.... eventually!

That is my best guess as well. It does look like wear from a strap, so maybe it is the top assembly from another body.

 

[eml58]

Just dropped both mine into Canon Singapore, so far I've had nothing but excellent results with them, so I hope this time is similar.

Doesn't help your situation I know, but I've had similar occurrences with others, most recently South African Airways, Polite but forceful should work, but don't be surprised if it doesn't as Polite is often confused with Weak by Big Corporation Employees, if Polite but Firm doesn't work then it's either Get used to the damaged 1Dx, or take the Gloves off entirely, but Gloves off costs Money, Lawyers are expensive, and it still may leave you with a damaged 1Dx but less Money, PIA but the realities of our existence.

I sincerely hope you get it resolved to your satisfaction, I agree with others, Canon Service is not an equal experience World Wide, I'm glad here in Singapore it's Positive, that might change next week when I pick up my Two 1Dx Bodies.

 

[expatinasia]

I agree with others, Canon Service is not an equal experience World Wide, I'm glad here in Singapore it's Positive, that might change next week when I pick up my Two 1Dx Bodies.

Yes, one major difference for us here in AP seems to be that we seem to pick them up and drop them off personally. I know the CPS guys where I am as I see them quite often when I am picking stuff up and dropping stuff off.

As you say, we all hope the OP gets it sorted, as while it might not affect the images (though that depends on what caused the scrapes I guess), it might affect resale value if that is something he is concerned about.

 

[eml58]

I agree with others, Canon Service is not an equal experience World Wide, I'm glad here in Singapore it's Positive, that might change next week when I pick up my Two 1Dx Bodies.

Yes, one major difference for us here in AP seems to be that we seem to pick them up and drop them off personally. I know the CPS guys where I am as I see them quite often when I am picking stuff up and dropping stuff off.

As you say, we all hope the OP gets it sorted, as while it might not affect the images (though that depends on what caused the scrapes I guess), it might affect resale value if that is something he is concerned about.

Hi Expatinasia, I think you have it, it seems more personal here in Asia without the Shipping to & Fro, having a chat about Cameras when you drop yours off with the Guy that's going to Fix your problem seems to give the experience a more Personal Touch. I imagine other places, especially the US etc the distance to a Canon Service centre make it a lot more difficult.

 

[Chris_prophotographic]

I guess they are just call center people instead of technicians like some companies have.

 

[kaihp]

I agree with others, Canon Service is not an equal experience World Wide, I'm glad here in Singapore it's Positive, that might change next week when I pick up my Two 1Dx Bodies.

Yes, one major difference for us here in AP seems to be that we seem to pick them up and drop them off personally. I know the CPS guys where I am as I see them quite often when I am picking stuff up and dropping stuff off.

In Denmark, the CPS service is outsourced to another company that lives off servicing camera companies (Canon, Nikon, Sigma etc). So they actually encourage drop-off and I've gone there on a couple of occasions for service myself as an amateur.

So yeah, CPS service seems to vary a lot over the globe.

 

[garyknrd]

My home is in USA. But i buy my gear in Asia where I live most of the time. And as another guy said we drop off and pick up here much more often. I had the same thing happen to my IV a few days after I bought it. My fault. Attached to my lens in the bag. In the back seat of my pickup? So very easy to do, and poor packaging is the fault surely. But still it would tick me off also.

 

[sanjosedave]

My recommendations:

1. Use LinkedIn to figure out who the Canon USA executives are

2. Here is one, I think he is based in NYC. Picked up his name from a Press Release about the East Coast opening of CPS

Yuichi Ishizuka
Executive Vice President
Imaging Technologies & Communications Group

 

[Bolt]

I sent mine to Canon Australia [Sydney]

I packed it in a camera bag, and that bag inside a shipping box.

They sent it back with a plastic bag over the camera and foam stuffing around the camera bag. Essentially they did a better job than I did in relation to packing.

 

[stoneysnapper]

I got my camera back one day before I left to go to Tuscany on holiday, this was after having to send it back after the recall service when it came back with the sensor filthy. I've had major issues with my 1Dx since I noticed the oil splatter on it last September, about a month after I got it. Its been to Canon twice since then, and back twice again, once for the recall and again to clean the sensor. On first occasion sensor came back much cleaner but not perfect, 2nd occasion same thing, 3rd occasion (recall) sensor came back filthy, 4th occasion it was spotless.

Anyway thats a brief history of it, so for the first week or so in Tuscany I have used it largely for street images, shots of my kids in the Pool (12fps), the odd landscape but mostly all at the F1.2 - F5.6 aperture range using roughly 3 lenses, 85mm, 24-105 and 70-200. So on Monday past I see some mist forming in the Hills we are in and jump in the car to go to higher ground, and for all of my landscape shots I am using my 70-200, possibly the 24-105 to begin with, then switching but only one lens change. So now I am shooting at F16 and occasionally at F22. Get back to the Villa and dump the images into Lightroom and start to process them and to my horror there they are again, what looks like oil splatters. I can be pretty certain its not dust as all of the marks are the same size size, similar density and one clone/heal brush size in Lightroom fixes them all. There are bout 20 of them, on a portrait orientation image with the bright sky in the upper 1/3rd that is where the majority are showing themselves, in the lower 2/3rds where the landscape is its more difficult to highlight them. I'd need to take an F22 image of a bright sky to be able to pick them all out.

Do Canon have an issue with this camera which is not being highlighted by their main sector of users, sports/news photographers who are probably shooting at F2.8-F5.6 for most of their work and at these apertures the marks which will appear larger but are barely visible if at all at that range?

I'm seriously unhappy about the 1Dx, I've owned 4 different DSLR's prior to this and never had a sensor dust/dirt issue and I certainly did not expect it from this body having shelled out more than the total cost of the previous 4 on this one body. If its acceptable to the moderator I'm going to post this under a new thread too as a general question to get other user experiences.