Canon 7D Mark II Metering / Extreme Overexposure Issue

[wlphoto]

Hi, I have a brand new 7D Mark II and I'm experiencing intermittent metering issues. For example, I will be shooting just fine in aperture priority in a normal outdoors environment, say at F4.0 at 1/250 sec at 400 ISO, and then all of a sudden, the camera will show that it needs a 30 second exposure (on the LCD screen on the top of the camera). However, if I switch to live view, the screen on the back of the camera will show a normal 1/250 sec exposure. When I switch off the live view, the top LCD screen will go back to showing some ridiculously long exposure time.

Changing shooting modes (TV/Manual, etc.), metering modes, AF modes, etc. seem to have no effect on on correcting the crazy long exposure time. However, after a minute or so, things will go back to normal.

Has anyone else experienced this phenomenon? Thanks for advance for your input.

 

[East Wind Photography]

Hi, I have a brand new 7D Mark II and I'm experiencing intermittent metering issues. For example, I will be shooting just fine in aperture priority in a normal outdoors environment, say at F4.0 at 1/250 sec at 400 ISO, and then all of a sudden, the camera will show that it needs a 30 second exposure (on the LCD screen on the top of the camera). However, if I switch to live view, the screen on the back of the camera will show a normal 1/250 sec exposure. When I switch off the live view, the top LCD screen will go back to showing some ridiculously long exposure time.

Changing shooting modes (TV/Manual, etc.), metering modes, AF modes, etc. seem to have no effect on on correcting the crazy long exposure time. However, after a minute or so, things will go back to normal.

Has anyone else experienced this phenomenon? Thanks for advance for your input.

That is not normal and while I sent my 7d2 back to canon for other reasons, I never experienced this issue. Check the electrical contacts on the camera and lens for any dirt or lint. If that's ok, can you try another lens and see if the problem still happens?

If you don't have another lens, try to find a series of steps to reproduce the problem and send the lens and camera back to canon for replacement or repair while it's still under warranty.

 

[wlphoto]

Thanks, East Wind. I spoke with Canon tech support tonight. They said because the metering seems to work fine in live view, which uses a different meter than the one activated in non-live view, it is doubtful the issue is with the lens or contacts. The fault is probably with the meter for the non-live view mode. She also said that since the issue is intermittent, there is a good chance that if I send the camera in for repairs, the technicians won't be able to replicate the issue and will send the camera back as is. Therefore, she recommended I return the camera to my dealer for an exchange, if possible. Fortunately, I purchased the camera from Amazon, so that that's what I'll do. Thanks again.

 

[stickware]

I have this same exact issue! I figured the metering system is shot. Live View works good. I just shoot manual now. sigh

 

[Hector1970]

I've a 7DII but never experienced that.
I'd certainly try to exchange it if you can for a new one.
I'm not its biggest fan. Other than the frame rate I don't think its a great camera - certainly not for the money.
My one at least has poor high ISO performance even for a crop camera.
I'll be interested what they do with the 7DIII and what they will improve.