Got 5D III today from Adorama, shutter messed up

[unclemat]

Just got my 5D III from Adorama today. I was not impressed with the packaging. Air bags were used with none at the bottom of the box.

Rightly so, looks like the camera is fubared. Something wrong with the shutter. See this picture:

 

[prayharder]

Yep, something wrong with that...

I hope mine doesn't end up like that!

I have seen that with an external flash (PC port) and too fast of a shutter speed. Of course it would be dark on the bottom if that was your case.

 

[unclemat]

No flash in this picture.

 

[prayharder]

Like the mirror not getting out of the way??? Very odd, not quite sure how that works (or doesn't work.)

 

[unclemat]

Couple more of a white surface.

 

[prayharder]

Couple more of a white surface.

What is the EXIF info for these?

 

[unclemat]

When you click on the picture it will take you to smugmug where you can see EXIF info.

The size of the band varies somewhat, not sure if there is relationship to aperture or ISO. When I take a burst of pictures in High speed mode, all of them end up with the same exact size of the band. Which is weird for a mechanical (seemingly) failure.

 

[prayharder]

It asks me for a password at smugmug...

 

[unclemat]

Ooops sorry. Should not anymore.

 

[prayharder]

It seems to look like they are related to the shutter speed to me, but it just doesn't make sense what could be causing it.

The smallest band is 1/25 then 1/200 then 1/320.

It would be intersting to see what a picture shot at 1" would look like.

 

[dr croubie]

Try some ultra-fast shots too, like 1/8000s.

And yeah, i'd be getting warranty support on the phone...

 

[AUGS]

I'm thinking something in the mirror movement is being delayed, hence the band (what I think is the mirror edge being in shot) gets narrower with longer exposures. Have you tried a shot with mirror lockup? Mirror lockup should have it completely out of the way when the exposure is taken.

I'd definitely contact warranty support.

 

[WilliamG]

I'm thinking something in the mirror movement is being delayed, hence the band (what I think is the mirror edge being in shot) gets narrower with longer exposures. Have you tried a shot with mirror lockup? Mirror lockup should have it completely out of the way when the exposure is taken.

I'd definitely contact warranty support.

I wouldn't. I'd just send it back and get a replacement/take business elsewhere.

 

[prayharder]

I wouldn't. I'd just send it back and get a replacement/take business elsewhere.

+1

 

[Brusiephoto]

If it was a mirror not retracting fully, then wouldn't it be on the bottom (as the image is inverted relative to the sensor)...?
You wouldn't, per chance, be taking these under flourescent light? If so - retest under daylight...
Just thinking out loud...
Let us know what you find...

 

[Pyrenees]

It looks like the O.P. used a flash in those images. The 'band' looks like the 'shadow' caused by a focal-plane shutter's curtain, when the shutter speed exceeds the maximum flash sync-speed.

 

[Stephen Melvin]

Could be a sticky shutter? This is distressing to see. But in any mass-produced item, a few bad ones will slip through.

 

[Pyrenees]

Nope, you can download the JPEGs shows that the flash didn't fire.

But I believe that if you are using a flash in manual-mode (not i-TTL etc), the EXIF will not indicate whether said flash fired or not. It happened to me in this scenario.

EDIT: Sorry, I missed O.P.'s confirmation that no flash was used, so please ignore my comment.

 

[peederj]

Go into sensor cleaning mode and look what's up.

 

[AUGS]

If it was a mirror not retracting fully, then wouldn't it be on the bottom (as the image is inverted relative to the sensor)...?

True. Good call.