Adorama are ok guys, had been shopping with them for the past 13 years. However I miss the days of peanuts for packaging. B&H seems to have gone back to peanuts, at least for some of the shipments.
We stopped using peanuts several years ago, because:
• Very expensive in the long run
• They take up a lot of valuable warehouse space to store them
• They are very messy and blow all over the warehouse in the summer
• Not all peanuts dissolve in water that is an additive that costs an additional fee for those type of peanuts
• Most people dispose of them in landfills not water
• You need to fill huge hoppers that hang from the ceiling above packers
• Peanuts have been proven to serve as inadequate protection to what is available nowadays. Items packed in the center of the box surrounded by peanuts can actually shift to the bottom during transit and could take damage to the item.
• The machine is compact and the pillows are on a roll. So everything fits neatly on a packers desk
• Each roll is in a box stacked neatly on a pallet which fits into a pallet rack location
• They are proven better shock absorbers
• Pillows are cheaper than peanuts
The OP's problem sounds like a sporadic issue with the packing team, because we were trying to get these all out the day they came in to us and using temporary staff. We actually pack above and beyond the industry standard.
Most packaging companies that come in and see our operation are taken back by the amount of pillows we use in one carton. They actually drool to try and get the business because it is not the norm. The industry standard is to put the item in the box to one corner and then fill the void with dunnage whether it be peanuts, pillows, foam, or paper. We actually blanket the bottom and the sides of the box and then place the item in the middle and then fold over the pillows and add more to fill the box where needed.
The only thing we don’t add any pillows to are items that ship in the vendor box, and soft goods (t-shirts, backpacks, hats, etc).
That being said, I'd always invite anyone with a packaging issue to take pictures of the item in situ immediately, and if the outer packaging is damaged to take pictures of that, too before doing anything else.
If we need to make a claim, for example, the more info we have, the better.
I'm always only an email away for any queries or questions regarding any part of Adorama service or products.
If I don't immediately have an answer myself, I should be able to find someone who does!
Adorama Camera Customer Service AmbassadorHelen@adorama.com