You have to feel for the Op, 27k in the Hole, no ones taking responsibility.
I've been reading this whole thing with interest, still waiting for "Wonder Woman" Helen to pull the Ops cherries out of the Fire, hopefully it'll happen after the Adorama People have had a relaxing weekend, hate to think of the Ops weekend, 27k in the Wind.
You can imagine the reaction after this experience if anyone mentions "Adorama" to the Op, better be wearing a Flak Jacket.
The Op mentioned wether or not his 27k was important to Adorama, clearly the answer is No, this whole experience has certainly hardened my attitude to ever buying from Adorama.
Adorama does not have the OP's money. We do not charge until an order ships. The order did not ship and therefore we did not take the money.
The hold has been placed on the OP's account by the OP's bank and he needs to contact the bank to get the hold released.