Adorama Return Policy
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
I can see why this might be an unpopular policy, so I'd like to explain; when we offer 'free' shipping (not really 'free', cos someone has to pay it, ie Adorama), it's like us offering you a discount on the goods or a gift.
If we were giving you a couple of 'free' batteries as a gift with your order, and you returned the order because you changed your mind, you wouldn't be upset with us if we hoped to get the batteries back as well - I assume?
It's the same with the shipping. We use part of what would otherwise be profit for us - we are a business, after all - to cover the cost of the shipping. If you return the item to us we potentially lose twice over; once because we can no longer sell the item as new and again if we don't ask you to cover the shipping cost that we gave you as a 'gift' WITH the order.
Can you imagine how many people could potentially abuse the free shipping alongside the 30-day returns period to 'rent' goods from us? (Actually, a number already do....) Ultimately, the price is paid by everyone else.
Not sure if I've explained it clearly, so please don't hesitate to email me directly if I haven't! Helen@adorama.com