The focus ring could be loose maybe so it might need repaired.
BTW, does the distance scale on the lens move once you start turning the focus ring?
5D3, 6D, 600D, RX100
16-35L, 24-70L II, 70-200L II, 100-400L, 50L, 85L II, 135L, 24TSE, 40, 100 macro, 18-55 II, 55-250 II, 600RT x 4
I come here to learn something new, not to learn how bad my gear is - I know that already ;-)!