I called the Canon Loyalty Program number to try to purchase a 6D but didn't get even get that far because the representative said the program is only trading broken Powershots for discounts on refurbished Powershots and explicitly said it is NOT for discounts on refurbished DSLRs.
That doesn't seem to jive with the internet claims I've seen for years (even on this site) and even one I saw a couple weeks ago of using the CLP to even get a discount on a refurb 5DIII.
I could understand if the refurb 6D isn't available through the program but I didn't even get far enough to even ask about it because he said the program is not what everyone says it is. Something seems pretty sketchy about that.
Did I just get a bad customer service rep? Has the program changed? Is there just a secret way to ask for the discount that I'm apparently not doing?
Any assurance that the CLP isn't just an elaborate internet joke played on noobs would be helpful.
No, its not a hoax. You used be able to get ahold of casual lists of the units available thru CLP w/ prices. The 7D & 60D (not to mention rebels) have been available for some time. Although the only CLP purchase I've made was a rebel as a gift for someone. That was about 18 months ago. Hopefully your experience is just that representative although it may be a new (temporary?) policy change.
To be honest, I usually just pick bodies up when their refurbs go on sale. If you time it right, they're cheaper & you don't have to mess with finding/returning a "broken" powershot.
You may want to wait a few days and call back. If you get the same person, hang up and keep trying until you get someone different. And don't repeat whatever the other csr told, just tell them your powershot broke & you want to see about upgrading to a DSLR & see what they say. Please come back & let us all know how it turns out!