July 30, 2014, 06:06:24 AM

Author Topic: CPS Changes  (Read 5984 times)

Jim O

  • EOS M2
  • ****
  • Posts: 177
  • Driving the short bus
    • View Profile
CPS Changes
« on: September 10, 2013, 11:45:46 AM »
I received the following via email just now:

Quote
Thank you for your continued Canon Professional Services membership, Canon loyalty and for trusting Canon products for use in your business.

The staff of CPS strives to provide imaging professionals like you with comprehensive service and support benefits. And we are always looking for opportunities to make the CPS program even better. After careful study and consideration, and with your valuable feedback, we are planning to roll out a number of enhancements and updates to the CPS program. The purpose of this email is to give you a summary of these enhancements and updates, which we anticipate will be effective for all members in two phases: the 4th quarter of 2013 and early 2014 with the introduction of a new CPS Cinema level. Details will be available on the CPS website as these enhancements and updates become available.

The program updates and enhancements are as follows:

We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items, and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.

Based on your feedback, we are shortening the period for each evaluation loan from two weeks to one week. This will also have the effect of increasing the total amount of equipment available for evaluation loans to eligible members.

In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera, and future successor model cameras, as qualifying equipment for any level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.

In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.

In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.

The annual fee for Platinum membership will be reduced from $500 to $300. The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.

For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.

We have also increased our support of the professional imaging market in less direct, but significant, ways. For example, you may have noticed that, during 2013, CPS increased the number of major sporting events, training workshops, and trade shows where on-site support is provided to eligible CPS members. These events are an important way for us to support and communicate with our members.

We recently opened two new service facilities, one in Hollywood, CA and another in Ridgefield Park, NJ just outside of New York City. These two new facilities are available to CPS Gold and Platinum level members (as well as our broadcast/cinema professionals). An advance reservation is required for all service and support requests handled by the Hollywood and Ridgefield Park facilities. CPS Gold and Platinum members requesting support should call the CPS hotline at 1 (888) CPS-4540 to make a reservation. And we are currently planning to open a third service facility that will support the Chicago market later this year. All with the goal of bringing Canon's award-winning repair and maintenance services closer to our CPS members.

Although the CPS program is changing in some significant ways, some aspects of CPS member support are not going to change: our unwavering commitment to speed and quality, as well as acting on your repair and maintenance requests with repair turnaround times of two business days for Platinum members and three business days for Gold members, as more fully described in the program terms and conditions. Temporary loaners while products are in for repair will continue to be available per the terms and conditions of the various membership levels. And dedicated, priority support will still be available for CPS members via phone or email, 24 hours a day, 7 days a week.

These enhancements will be rolled out via e-mail communications to our members, detailing the specific changes by membership level, effective date and describing new programs like Enterprise CPS and CPS Cinema. Ensuring your smooth transition to these new benefits is very important, so we want to hear from you if you have any questions.

We are honored to have the opportunity to help you achieve success in your imaging pursuits and to support your passion for image-making. Thank you again for trusting Canon with supporting your business.

Kind Regards,

The Canon Professional Services Team, Canon U.S.A., Inc.
cps.usa.canon.com


When people see you arguing with an idiot on the internet, all they see is two idiots arguing.

canon rumors FORUM

CPS Changes
« on: September 10, 2013, 11:45:46 AM »

YuengLinger

  • EOS M2
  • ****
  • Posts: 194
    • View Profile
Re: CPS Changes
« Reply #1 on: September 10, 2013, 11:58:04 AM »
Me too.  As a Gold member, I am very unhappy about the repair discount dropping from 30% to 20%.

I like my 60D as a backup camera and as something easy to shoot video with or hand to a second shooter, so I'm sorry to hear that it and its successors (which for now, I guess, means the 70D), have been dropped down in Canon's caste system.  I thought with the 70D getting MFA, the product line was coming UP in status.

Jim O

  • EOS M2
  • ****
  • Posts: 177
  • Driving the short bus
    • View Profile
Re: CPS Changes
« Reply #2 on: September 10, 2013, 12:16:46 PM »
Me too.  As a Gold member, I am very unhappy about the repair discount dropping from 30% to 20%.

I like my 60D as a backup camera and as something easy to shoot video with or hand to a second shooter, so I'm sorry to hear that it and its successors (which for now, I guess, means the 70D), have been dropped down in Canon's caste system.  I thought with the 70D getting MFA, the product line was coming UP in status.

The 60D is still eligible for the benefits. You just won't get the 2 points toward the membership.

I think I'll use the increased "CMS" benefit to greater value than the 10% difference in discount. For me it's easy. I can just bring two to three at a time to Newport News which isn't far and to which I travel a couple of times a month. While they advertise a three day turnaround, I usually have my stuff back in three days total (two for the cleaning and one for the transit back).
When people see you arguing with an idiot on the internet, all they see is two idiots arguing.

Mt Spokane Photography

  • Canon EF 600mm f/4L IS II
  • ********
  • Posts: 8276
    • View Profile
Re: CPS Changes
« Reply #3 on: September 10, 2013, 12:24:52 PM »
I'll pass on the 70D and wait for the next pro level camera with dual pixels.  I qualify for platinum, but don't use CPS enough to justify it.  I've only had one repair over the last 3 or 4 years.

Jim O

  • EOS M2
  • ****
  • Posts: 177
  • Driving the short bus
    • View Profile
Re: CPS Changes
« Reply #4 on: September 10, 2013, 12:35:31 PM »
I'll pass on the 70D and wait for the next pro level camera with dual pixels.  I qualify for platinum, but don't use CPS enough to justify it.  I've only had one repair over the last 3 or 4 years.

Canon has made clear they're not looking at 60D and its successors as "pro level" bodies.

I've had one recent repair that paid for Gold level for the year. The new "CMS" benefit is much more interesting to me and, again for me, far outweighs the cut in the repair benefit. It now is 10/year, up from two, and includes camera bodies.
When people see you arguing with an idiot on the internet, all they see is two idiots arguing.

Drizzt321

  • 1D X
  • *******
  • Posts: 1668
    • View Profile
    • Aaron Baff Photography
Re: CPS Changes
« Reply #5 on: September 10, 2013, 02:55:00 PM »
It is disappointing that the repair discount is being lowered...but hopefully repairs are very rare. It's also a bummer the equipment evaluation is being reduced to 1 week. That's kinda lame :(

And I guess with the 7D kinda being the successor to the 50D line and 6D coming in, the xxD line has moved to the step above the Rebel which may make sense to exclude those. However, it's really crappy for current owners who already have it setup in CPS and may need those couple of points to qualify for Gold and/or Silver.

I do like the increase in number of free cleanings and the fact we don't need to keep track of the paper coupons any more.

And while the Hollywood office is great and all...it's still only during the daytime/business hours which doesn't help most of us hobbyists who have a day job. For working photographers it's likely easier to get to, so that's not so bad for them.
5D mark 2, 5D mark 3, EF 17-40mm f/4L,  EF 24-105mm f/4L IS USM, EF 135mm f/2L, EF 85mm f/1.8
Film Cameras: Mamiya RB67, RB-50, RB-180-C, RB-90-C, RB-50, Perkeo I folder, Mamiya Six Folder (Pre-WWII model)
http://www.aaronbaff.com

gferdinandsen

  • EOS M2
  • ****
  • Posts: 191
  • was mich nicht umbringt, macht mich stärker
    • View Profile
    • Home
Re: CPS Changes
« Reply #6 on: September 11, 2013, 01:10:43 PM »
And while the Hollywood office is great and all...it's still only during the daytime/business hours which doesn't help most of us hobbyists who have a day job. For working photographers it's likely easier to get to, so that's not so bad for them.

Don't CPS member have to be professional full-time image makers?  CPS is not aimed at the amateur/hobbyiest, so it does not matter that it's during business hours.
1v HS, 5D3, 60 Da, 40D (IR), G1-X, 17-40L, 24-70L (Mk II), 24-105L, 70-200L (2.8 Mk 1), 24 TS-E L (Mk 1), 45 TS-E, 50 1.2L, 100 L Macro -- CPS Gold Membership

canon rumors FORUM

Re: CPS Changes
« Reply #6 on: September 11, 2013, 01:10:43 PM »

Drizzt321

  • 1D X
  • *******
  • Posts: 1668
    • View Profile
    • Aaron Baff Photography
Re: CPS Changes
« Reply #7 on: September 11, 2013, 01:18:16 PM »
And while the Hollywood office is great and all...it's still only during the daytime/business hours which doesn't help most of us hobbyists who have a day job. For working photographers it's likely easier to get to, so that's not so bad for them.

Don't CPS member have to be professional full-time image makers?  CPS is not aimed at the amateur/hobbyiest, so it does not matter that it's during business hours.

Actually no. Anyone with enough points (e.g. qualifying equipment) can join CPS. True, the Platinum level isn't really aimed at someone like me, but the Gold feels like it kinda is. Either as a serious hobbyist, or if I'm doing some photography as a part-time side business.

That said, I'm not angry or frustrated at the business hours, just it'd be nice if they were open to 6-6:30pm so I could run up there after work and drop off something to be cleaned and pick it up the next day or two without worrying about shipping. On the whole, not a big deal. UPS is really cheap for next-day because the Irvine center is nearby.
5D mark 2, 5D mark 3, EF 17-40mm f/4L,  EF 24-105mm f/4L IS USM, EF 135mm f/2L, EF 85mm f/1.8
Film Cameras: Mamiya RB67, RB-50, RB-180-C, RB-90-C, RB-50, Perkeo I folder, Mamiya Six Folder (Pre-WWII model)
http://www.aaronbaff.com

gferdinandsen

  • EOS M2
  • ****
  • Posts: 191
  • was mich nicht umbringt, macht mich stärker
    • View Profile
    • Home
Re: CPS Changes
« Reply #8 on: September 11, 2013, 01:53:38 PM »
And while the Hollywood office is great and all...it's still only during the daytime/business hours which doesn't help most of us hobbyists who have a day job. For working photographers it's likely easier to get to, so that's not so bad for them.


Don't CPS member have to be professional full-time image makers?  CPS is not aimed at the amateur/hobbyiest, so it does not matter that it's during business hours.


Actually no. Anyone with enough points (e.g. qualifying equipment) can join CPS. True, the Platinum level isn't really aimed at someone like me, but the Gold feels like it kinda is. Either as a serious hobbyist, or if I'm doing some photography as a part-time side business.

That said, I'm not angry or frustrated at the business hours, just it'd be nice if they were open to 6-6:30pm so I could run up there after work and drop off something to be cleaned and pick it up the next day or two without worrying about shipping. On the whole, not a big deal. UPS is really cheap for next-day because the Irvine center is nearby.


I was under the impression that you needed to be a full-time photographer

http://www.cps.usa.canon.com/about_cps/about.shtml
Canon Professional Services (CPS) provides exceptional benefits for individual full-time imaging professionals.
1v HS, 5D3, 60 Da, 40D (IR), G1-X, 17-40L, 24-70L (Mk II), 24-105L, 70-200L (2.8 Mk 1), 24 TS-E L (Mk 1), 45 TS-E, 50 1.2L, 100 L Macro -- CPS Gold Membership

mackguyver

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 2437
  • Who Dares Wins
    • View Profile
    • My Personal Work
Re: CPS Changes
« Reply #9 on: September 11, 2013, 01:59:25 PM »
Per the CPS Terms & Conditions (http://www.cps.act.cusa.canon.com/sys/attachments/terms_conditions_revised_2012.pdf):
"Applicant must be a full-time self-employed individual or an employee of a professional imaging business who plays a direct role in the creation of moving or still images."
EOS 1D X, 5DIII, M + EF 24 f/1.4II, 50 f/1.2, 85 f/1.2II, 300 f/2.8 IS II || 16-35 f/4 IS, 24-70 f/2.8II, 70-200 f/2.8II || TS-E 17 f/4, 24 f/3.5II || M 22 f/2, 18-55 f/3.5-5.6 IS || 1.4x III, 2x III

Drizzt321

  • 1D X
  • *******
  • Posts: 1668
    • View Profile
    • Aaron Baff Photography
Re: CPS Changes
« Reply #10 on: September 11, 2013, 02:01:11 PM »
Per the CPS Terms & Conditions (http://www.cps.act.cusa.canon.com/sys/attachments/terms_conditions_revised_2012.pdf):
"Applicant must be a full-time self-employed individual or an employee of a professional imaging business who plays a direct role in the creation of moving or still images."


So I call myself a self-employed photographer and create still images. Oh yea, and I don't currently get paid for my work because I'm "an artist". I don't think they care all that much, as long as I don't obviously abuse any bit of the program.
5D mark 2, 5D mark 3, EF 17-40mm f/4L,  EF 24-105mm f/4L IS USM, EF 135mm f/2L, EF 85mm f/1.8
Film Cameras: Mamiya RB67, RB-50, RB-180-C, RB-90-C, RB-50, Perkeo I folder, Mamiya Six Folder (Pre-WWII model)
http://www.aaronbaff.com

unfocused

  • 1D X
  • *******
  • Posts: 1924
    • View Profile
    • Unfocused: A photo website
Re: CPS Changes
« Reply #11 on: September 11, 2013, 02:17:37 PM »
Per the CPS Terms & Conditions (http://www.cps.act.cusa.canon.com/sys/attachments/terms_conditions_revised_2012.pdf):
"Applicant must be a full-time self-employed individual or an employee of a professional imaging business who plays a direct role in the creation of moving or still images."


So I call myself a self-employed photographer and create still images. Oh yea, and I don't currently get paid for my work because I'm "an artist". I don't think they care all that much, as long as I don't obviously abuse any bit of the program.


It's sort of like Student-Teacher versions of software, only even less stringent. The rules are fairly loose and they don't really make any effort to verify, as long as you've sunk most of your life savings into Canon equipment and pay the money, they trust you.

It's an additional revenue stream for Canon USA and I suspect that being a bit lax on the employment qualifications helps generate revenues that keep the service affordable for full time all-your-income-from-photography pros.

I wonder if shortening the time frame for loaners will have any impact on the refurbished store. Something tells me that is one source of the supply of refurbs.
pictures sharp. life not so much. www.unfocusedmg.com

neuroanatomist

  • CR GEEK
  • ********
  • Posts: 13602
    • View Profile
Re: CPS Changes
« Reply #12 on: September 11, 2013, 02:32:12 PM »
Per the CPS Terms & Conditions (http://www.cps.act.cusa.canon.com/sys/attachments/terms_conditions_revised_2012.pdf):
"Applicant must be a full-time self-employed individual or an employee of a professional imaging business who plays a direct role in the creation of moving or still images."


So I call myself a self-employed photographer and create still images. Oh yea, and I don't currently get paid for my work because I'm "an artist". I don't think they care all that much, as long as I don't obviously abuse any bit of the program.


Yeah, that would work.  I can also rationalize that I am an employee of a professional imaging business for which I create still images (never mind that I'm using Zeiss cameras to do that!). 

But mostly it's that I haven't needed it.  I can clean my own sensor (and Canon just saved me the trouble with a free clean when I took it in for the lubrication recall).  OTOH, taking it in made me realize that it's pretty easy for me to do that a few times per year (I'm in NJ for business pretty often, and the Jamesburg service center is just a 20 minute drive from where I often need to be).  The real advantage for me would be if I need a repair, and they just cut that incentive by 33%.   
EOS 1D X, EOS M, and lots of lenses
______________________________
Flickr | TDP Profile/Gear List

canon rumors FORUM

Re: CPS Changes
« Reply #12 on: September 11, 2013, 02:32:12 PM »

expatinasia

  • 1D Mark IV
  • ******
  • Posts: 894
    • View Profile
Re: CPS Changes
« Reply #13 on: September 11, 2013, 07:16:23 PM »
Don't CPS member have to be professional full-time image makers?  CPS is not aimed at the amateur/hobbyiest, so it does not matter that it's during business hours.

In some countries the answer to that question is yes. In many parts of Asia to be a CPS member you need to be able to prove you are a professional photographer.

CPS in the US is very, very different.
1D X + backup + different L lenses etc.

awinphoto

  • 1D X
  • *******
  • Posts: 1968
    • View Profile
    • AW Photography
Re: CPS Changes
« Reply #14 on: September 11, 2013, 08:44:51 PM »
Don't CPS member have to be professional full-time image makers?  CPS is not aimed at the amateur/hobbyiest, so it does not matter that it's during business hours.

In some countries the answer to that question is yes. In many parts of Asia to be a CPS member you need to be able to prove you are a professional photographer.

CPS in the US is very, very different.

You have to be a full time professional, at least on paper
Canon 5d III, Canon 24-105L, Canon 17-40L, Canon 70-200 F4L, Canon 100L 2.8, 430EX 2's and a lot of bumps along the road to get to where I am.

canon rumors FORUM

Re: CPS Changes
« Reply #14 on: September 11, 2013, 08:44:51 PM »