October 01, 2014, 11:36:38 PM

Author Topic: Metal disk with exposure settings fell off 5DIII  (Read 1865 times)

AlanF

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Metal disk with exposure settings fell off 5DIII
« on: October 26, 2013, 04:48:14 PM »
The round metal plate with AV, TV etc painted on it at the top of the knob used to switch between those modes has fallen off my 5DIII, and is lost.Is it easy to get a new one from Canon, or do I have to get the whole knob, or do I have to send it back to Canon?
5D III, 70D, Powershot SX50, 300/2.8 II, 1.4xTC III, 2xTC III, 70-200/4 IS, 24-105, 15-85, Sigma 10-20, Tamron 150-600.

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Metal disk with exposure settings fell off 5DIII
« on: October 26, 2013, 04:48:14 PM »

neuroanatomist

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #1 on: October 26, 2013, 05:02:56 PM »
That's unfortunate!

No idea, but one way or another I expect you'll need to call Canon - and that's probably the best way to get your question answered accurately.
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paul13walnut5

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #2 on: October 26, 2013, 06:55:44 PM »
I remember that feature from the very first Canon EOS 5 (A2e) a bit of nostalgia there.

Jaguar2012

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #3 on: October 26, 2013, 07:05:26 PM »
Hi Alan,

I did suffer same issue as you, i sent my 5D MK3 in to Canon and they replaced it for free, however, mine was even worst, the knob got stuck and could not change shooting modes ... very annoying, for the records, my 5DMK3 was already out of warranty when that issue happened.

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Mt Spokane Photography

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #4 on: October 26, 2013, 07:07:32 PM »
Just call them, they'll likely send you a replacement.  They are adhesive backed, just stick the replacement in place.
 
Otherwise, just spin the dial and take pot luck ;)

AlanF

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #5 on: October 26, 2013, 10:08:27 PM »
Thanks Mt.
5D III, 70D, Powershot SX50, 300/2.8 II, 1.4xTC III, 2xTC III, 70-200/4 IS, 24-105, 15-85, Sigma 10-20, Tamron 150-600.

AlanF

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #6 on: October 28, 2013, 12:03:25 PM »
Canon refuses to send me the part, says the whole top cover will have to be placed, and I'll have to send the camera for it to be repaired under warranty.  They don't have the "mode dial cap" listed as a separate part.  I can get one on line for £19 and am tempted to buy one to save the hassle of posting the 5D. 
5D III, 70D, Powershot SX50, 300/2.8 II, 1.4xTC III, 2xTC III, 70-200/4 IS, 24-105, 15-85, Sigma 10-20, Tamron 150-600.

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #6 on: October 28, 2013, 12:03:25 PM »

Mt Spokane Photography

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #7 on: October 28, 2013, 12:25:33 PM »
Canon refuses to send me the part, says the whole top cover will have to be placed, and I'll have to send the camera for it to be repaired under warranty.  They don't have the "mode dial cap" listed as a separate part.  I can get one on line for £19 and am tempted to buy one to save the hassle of posting the 5D.

That's a bummer.  I'm not sure why you can get one online, is it from Hong Kong?  Apparently the dial is permanently attached to the top cover, so if they don't stock the cap, I'd be tempted to buy one elsewhere as well.
Try one of the authorized repair places in the UK.  If there is one close, you might be able to drive there.

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Re: Metal disk with exposure settings fell off 5DIII
« Reply #7 on: October 28, 2013, 12:25:33 PM »