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Author Topic: crutchfield  (Read 3034 times)

msdarkroom

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crutchfield
« on: March 21, 2012, 10:53:00 AM »
Wow.
Just got off the phone with crutchfield.
I ordered through them last night via phone with Dean. Dean pulled a 5dm3 body and put it in his system/cart while I was talking with him. I pulled the trigger on the item, paid for super fast shipping, and was told the 5dm3 body would arrive Thursday morning before 10:30. When I received email confirmation of my order, I cancelled at Amazon. I was a March 2nd 2:30am Central time Amazon orderer.
Today crutchfield tells me that there were actually no 5dm3s left when Dean placed my order.
"Sorry, I understand your frustration."
No, I don't think you do.

« Last Edit: March 22, 2012, 12:08:24 PM by msdarkroom »

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crutchfield
« on: March 21, 2012, 10:53:00 AM »

Dylan777

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Re: crutchfield screwed me
« Reply #1 on: March 21, 2012, 10:58:53 AM »
Body: 1DX -- 5D III
Zoom: 16-35L f4 IS -- 24-70L II -- 70-200L f2.8 IS II
Prime: 40mm -- 85L II -- 135L -- 200L f2 IS -- 400L f2.8 IS II

ramon123

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Re: crutchfield screwed me
« Reply #2 on: March 21, 2012, 11:06:01 AM »
try call amazon and ask them to reactivate your order

msdarkroom

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Re: crutchfield screwed me
« Reply #3 on: March 21, 2012, 11:20:19 AM »
Thanks guys.
I am signed up with the photo craft one. Supposedly I have one, though that's what I was told yesterday as well with crutchfield.
I'll know tomorrow either way.
Thanks for the link.


eeek

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Re: crutchfield screwed me
« Reply #4 on: March 21, 2012, 11:22:08 AM »
I mean this in the most respectful way I can- but this is why you have patience. You gained what- a few days, maybe a week?

jlev23

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Re: crutchfield screwed me
« Reply #5 on: March 21, 2012, 11:35:15 AM »
wow, that makes me nervous, they too told me over the phone i would have it tomorrow before 10:30am and i keep calling back and checking and it hasn't shipped out yet :(
this sounds sketchy, customer service can't tell me why it hasn't shipped yet.
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ramon123

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Re: crutchfield screwed me
« Reply #6 on: March 21, 2012, 11:36:21 AM »

msdarkroom

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Re: crutchfield screwed me
« Reply #7 on: March 21, 2012, 11:48:55 AM »
I mean this in the most respectful way I can- but this is why you have patience. You gained what- a few days, maybe a week?

I ordered with Amazon on the 2nd of March. Early.
Last Friday, Amazon told me they would have my camera to me Tuesday the 20th. I was told this over the phone.
The item did not ship on Monday. It did not arrive Tuesday. Amazon, even yesterday, had zero info or estimate as to when they would get my order to me. Other people on these forums have been able to walk into local stores and buy their cameras. Why would I wait for Amazon after being lied to? Why give them $3500?
I called crutchfield and spoke with Dean. He said that he had a 5D body in stock. He pulled it from inventory for my order and told me it would arrive Thursday. I said sweet, done deal.
Amazon = no clue. Crutchfield = Thursday.
Today I find out that Dean at Crutchfield really did not have the item he told me he did. He did not pull anything from inventory and the item sold out before my order processed.
So.
What exactly am I supposed to be patient about? Being lied to? Trying to pay people thousands of dollars for giving me nothing but incorrect information?
Seems that every vendor I have placed an order with lied to me regarding when the order I submitted would arrive.
If people actually did what they said they would do, it would be no problem. But I have zero patience for people who give false information. Whether they do not understand how to do their jobs, how their system works, or straight up provide me with false promises, I am not going to patiently wait to pay for incompetence.

jlev23

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Re: crutchfield screwed me
« Reply #8 on: March 21, 2012, 12:04:16 PM »
im scared, mine is also supposed to be here tomorrow morning, in los angeles, and CS on the phone said it will or they will refund shipping costs, but they still can't answer why it hasn't shipped out yet. wouldn't you think it would of had to ship this morning to make it here by 10:30am tomorrow?
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WilliamG

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Re: crutchfield screwed me
« Reply #9 on: March 21, 2012, 12:18:11 PM »
No. When I get stuff from Amazon, it usually goes out in the evening. Who knows though...?

Hopefully Crutchfield ship mine out today!

bycostello

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Re: crutchfield screwed me
« Reply #10 on: March 21, 2012, 12:48:10 PM »
sucks but patience apparently is a virtue!!

XanuFoto

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Re: crutchfield screwed me
« Reply #11 on: March 21, 2012, 02:21:57 PM »
Sucks. But at this time I would not panic and cancel any order from the big boys. When Canon gets their stock moving they will definitely supply to the big boys first.

WilliamG

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Re: crutchfield screwed me
« Reply #12 on: March 21, 2012, 02:24:56 PM »
No. When I get stuff from Amazon, it usually goes out in the evening. Who knows though...?

Hopefully Crutchfield ship mine out today!

Mine shipped from Crutchfield just now. Tracking info in the email. :)

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Re: crutchfield screwed me
« Reply #12 on: March 21, 2012, 02:24:56 PM »

jlev23

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Re: crutchfield screwed me
« Reply #13 on: March 21, 2012, 02:32:43 PM »
No. When I get stuff from Amazon, it usually goes out in the evening. Who knows though...?

Hopefully Crutchfield ship mine out today!

Mine shipped from Crutchfield just now. Tracking info in the email. :)
really??? nice, well that sounds promising. so you got an email? and di your online order stays reflect that? I'm just wondering if one is delayed or not. i just keep refreshing to see :)
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Maxis Gamez

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Re: crutchfield screwed me
« Reply #14 on: March 21, 2012, 02:33:29 PM »
Sorry to hear that....

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Re: crutchfield screwed me
« Reply #14 on: March 21, 2012, 02:33:29 PM »