1D X Product Advisory

[John]

i sent my 1DX in on a monday for the lubrication and got it back by that friday. my camera was sparkling clean when i got it back. i have had issues with canon service in the past, but this time i was impressed. a few months back they had to replace the mirror assembly on my 1DX (under warranty) and that was not fun since it involved sending the camera back to them twice and the whole process took several weeks.

 

[stoneysnapper]

Thanks to everyone who posted their experience with the repair here. It seems it will go without a hitch. Mine is shipping on Monday.

If the sensor came back with dust and hairs I would clean it myself, it was the oil that was the concern.

I wouldn't mind dust and hairs on it if I hadn't asked for them to clean it! Mine has been in 3 times now and each time the dust visible through the viewfinder has got worse also, not all the oil had been removed either, particularly at the corners and edges.

Are you sure the dust is on the sensor??? if it was it would not be visible through the viewfinder..
The focusing screen will often have specs of dust and hair.. It's super easy to clean too.
I have a tool to open and change the focusing screen but it's easily done with just your fingers if you only grab on to the edge. Then just blow the dirt off of it and put it back.

Thanks for replying, I realise the dust on the sensor is not viewable through the viewfinder, I meant that the dust visible through the viewfinder had got worse also, so as well as sensor dust/oil not being cleaned properly there was additional dust visible through the viewfinder that was not there before. Like you you I also have the tool for replacing the focussing screen, I needed to buy a new screen back in January when I was a bit of a clown trying to clean the additional dust that came back courtesy of the service department and ended up marking my original screen. So its all been a bit of a pantomime.

I'm sure when it comes back this time it'll be fine. I hope...

 

[Shawn L]

Forgive my ignorance if this is obvious to others, when you send in your camera how do you pack it? Original box? Other? Bubble wrap? UPS? Etc...

Just curious as the hold up for me on sending mine in is knowing exactly how to ship it safely.

Cheers =)

Shawn L.

 

[stoneysnapper]

Forgive my ignorance if this is obvious to others, when you send in your camera how do you pack it? Original box? Other? Bubble wrap? UPS? Etc...

Just curious as the hold up for me on sending mine in is knowing exactly how to ship it safely.

Cheers =)

Shawn L.

I have been using the original box, body packed as orignally sent and I put in bubble wrap to fill the empty space. Then I bubble wrap the box and wrap it in brown paper. When Canon arranged to have my 1Dx uplifted for the recall I did not get enough notice and the courier turned up early so I had to give it to him as it was and he said he would bag it once back at the depot. Box came back in a right mess. I've now decided to keep the larger box/packaging Canon sent it back in for return trips.

 

[Studio1930]

On Thursday morning I had my 1D-X at Canon's services in Switzerland. Following Studio1930s advise I ran the camera through a series of high speed test shots, then used it during the weekend and it appears to be perfect. No need for cleaning up afterwards whatsoever.

Excellent news. ;D

 

[Shawn L]

I have been using the original box, body packed as orignally sent and I put in bubble wrap to fill the empty space...

Thanks, StoneySnapper =)

Shawn L.

 

[Cannon Man]

I took mine to be serviced today and 2 hours later it was ready and it looks to be 100% clean and well serviced.
I'm relieved! Perhaps i can start trusting the service in Finland again.

 

[Virgil Quick]

Just received and printed the shipping label from Canon to return my 1D-X for the product advisory service. I was a bit disappointed to see that the label was for UPS ground service. I had really expected Canon would at least have opted for UPS Second Day Air since these cameras are used by many owners to earn a living.

Hope the serviced camera is returned by a quicker service.

 

[Loswr]

Just received and printed the shipping label from Canon to return my 1D-X for the product advisory service. I was a bit disappointed to see that the label was for UPS ground service. I had really expected Canon would at least have opted for UPS Second Day Air since these cameras are used by many owners to earn a living.

Hope the serviced camera is returned by a quicker service.

Are you in the US? I haven't called Canon yet, but I'll be doing so soon, want to get it done before a trip in August, and with time for a second service, just in case.

UPS Ground is fine by me - that's overnight shipping to/from NY/NJ for me (which is great for orders from B&H/Adorama!).

 

[Viggo]

I was about to send mine in when I discovered there is NO insurance at all with the shipping provided by Canon!

 

[Virgil Quick]

If you have your camera personally insured wouldn't that policy cover your equipment if it is returned by common carrier to an authorized service facility? My policy does extend such coverage so I never purchase extra insurance from the carrier. I am just careful to keep all documentation and receipts so I could prove loss if something were to occur.

I realize all insurance is different but this is something you might want to investigate.

 

[Viggo]

If you have your camera personally insured wouldn't that policy cover your equipment if it is returned by common carrier to an authorized service facility? My policy does extend such coverage so I never purchase extra insurance from the carrier. I am just careful to keep all documentation and receipts so I could prove loss if something were to occur.

I realize all insurance is different but this is something you might want to investigate.

My insurance isn't valid when I send the gear away, and not having it with me under
My supervision...

 

[Cannon Man]

I jumped the gun here.. I said the camera got back clean but now i see that there are spots on the sensor..

My trust with the Finnish service is now completely gone!

What did i do wrong?? I just bought my 1D X 4 weeks ago and handled it like it was a baby and now it
dirty because i had to send it in to the service in Finland.

Now i have to send it back to be cleaned but isn't it stupid to have a sensor of a brand new camera to be cleaned
and i did nothing to make it dirty.

I have absolutely no trust for them to clean my sensor with good care and i know it will come back scratched or something like that.

I know it is not a big deal to have dirt on the sensor but it is to me because this is a brand new expensive camera.

 

[Loswr]

Now i have to send it back to be cleaned but isn't it stupid to have a sensor of a brand new camera to be cleaned
and i did nothing to make it dirty.

Did you check it before you sent it in? My brand new 1D X (preordered on day 1 last March) came from the factory complete with many 'randomly placed diffraction calibration dots' as a feature - i.e. the first thing I did with my new camera was clean the sensor.

 

[Cannon Man]

Now i have to send it back to be cleaned but isn't it stupid to have a sensor of a brand new camera to be cleaned
and i did nothing to make it dirty.

Did you check it before you sent it in? My brand new 1D X (preordered on day 1 last March) came from the factory complete with many 'randomly placed diffraction calibration dots' as a feature - i.e. the first thing I did with my new camera was clean the sensor.

I did check it before i sent it and it was perfectly clean! I took 4800 pictures in the 3 weeks i had it before i had it serviced and it was absolutely clean till then.

 

[Viggo]

Handed mine in the other day and I got a
Message that they had registered it, then 33 minutes later I got another message saying it was finished AND they cleaned my much needed sensor for free! Awesome service and the sensor is spotless and everything ok.

 

[bdunbar79]

The only thing that really bothered me was that they shipped it back with no requirements, ie no signature required, and left them sitting on my porch, unattended all day while I was at work. Not cool.

 

[expatinasia]

The only thing that really bothered me was that they shipped it back with no requirements, ie no signature required, and left them sitting on my porch, unattended all day while I was at work. Not cool.

I hope those of you in America that are having experiences like this are writing a letter of complaint to Canon USA and Canon Global HQ. Returning a US$6,000 camera without signature required, is just asking for trouble imho, and is not what you would expect from a company such as Canon.

Thankfully where I am, I take mind directly into CPS. I know them there and I have always been more than impressed, but if I was receiving service like bdunbar describes I would be quite mad to say the least.

 

[eml58]

Both my Bodies back yesterday from Canon Singapore, not only all Good, but they touched up the scratches etc, look new, Sensor clean, assume Greased & Lubricated. I was worried a little after seeing the extremely poor service reports coming from others, but Canon Singapore did Canon proud.

 

[Northstar]

The only thing that really bothered me was that they shipped it back with no requirements, ie no signature required, and left them sitting on my porch, unattended all day while I was at work. Not cool.

they did the same to me...amazing.