1D X Product Advisory

[Northstar]

I cringed when I looked at my 1dx box as it sat on my doorstep after being serviced for the prod advisory (picture below)

there are holes in the box from what appears to be a "blunt force" blow from something. there are 3 or 4 holes that I can literally stick my fingers through right into the box. i estimate that it would take a pretty good blow to do that.

the camera was packed very well, no issues with the internal pack job and the camera looks fine. but still, not what you want to see....probably was fedex fault from careless handling of the box.

ALSO...my shutter click sounds different after the service...a "clunkier" sound as compared to before. it works fine, but sounds different. anybody else notice that?

 

[Mexecutioner]

How do you like these shots? Contents are a 200mm f2.0 and a 300mm f2.8 II. The little box has a 2X TC III

I wonder how in hell the front girl desk at work signed for this packages. Had I not been at lunch I would have probably murdered the guy from FedEx after refusing the packages.

Contents were fine, the hard cases on both the 200 and 300 saved them.

 

[Shawn L]

Okay, this may be a stupid question, but when sending your camera in for service, do you include the battery?

Thanks.

Shawn L.

 

[Cannon Man]

I went and delivered my camera to them personally so i had no need to worry about delivery.

Last time i mentioned that my sensor was dirty after the service.. This week they gave it a free clean and they did a good job at it.

 

[Random Orbits]

Okay, this may be a stupid question, but when sending your camera in for service, do you include the battery?

Thanks.

Shawn L.

No, just the camera.

 

[Shawn L]

Thanks, Random Orbits.

Shawn L.

 

[Loswr]

Got my 1D X 'fixed' today for the AF service advisory issue. Given some of the 'horror stories' above about poor packaging, etc., I took advantage of a work-related day trip to New Jersey to bring it in person to the Jamesburg, NJ service center (about a 20 minute drive from where I needed to be today).

Despite being short-staffed (only two of their six technicians were in, the rest are out on vacation), since I was just down for the day from Boston, they very kindly serviced it while I waited. Took less than an hour including a free sensor cleaning.

Thanks, Canon!