1DX Won't Power On

[eml58]

Hi Nazareth, quite honestly sorry to hear the issues your having with with the 1Dx, not helpful of course but I had both my own 1Dx bodies into Canon Singapore last year & both returned just fine.

I do appreciate threads like this, the heads up warnings at least allow us to understand that there are often issues out there with the equipment we use.

If you wouldn't mind I'de like to know which Canon service centre you put your 1Dx into, only so I don't make the same mistake myself should I ever again have the need to service/repair a unit other than through Canon Singapore.

Among the comments made by Nuero there is one Gem and I was unaware of it myself, that's the comment regards use of a Credit Card with Amazon extending the Warranty Period, I've checked the info and it appears correct, this is useful information for you (and anyone else) in the hope that your Camera may still be under Warranty, worth checking.

You have my sympathies, for most a 1Dx is a significant investment and it's a little world shattering when things go wrong, your "little rant" is not unusual & your endeavours to give a heads up over an issue I at least was unaware of, should be commended.

My own history with Canon/Nikon might put some perspective into the problem, I owned the 1Ds MK III, This had been a total Horror story with the well documented AF issues, 5DMK III light leak issues on 2 out of 3 Bodies, D800 left/right out of whack Focus issues, Nikon finally replaced the Camera Body & I promptly sold it, My 200f/2 300f/2.8 II 400f/2.8 II 600f/4 II all required sending back to Canon Singapore for new firmware due to upgrades required due to release of the 1Dx & 5DMK III, so one might ask "why stay with Canon" ?? I understand these issues are relevant to all Camera systems & Canon I feel generally provide the best after sales service.

Don't take to heart negativity on a public forum, it's part of the beast, take the positives from the experience, hopefully there are some, i.e.. the extended warranty via Credit Card payment at Amazon.

I hope you get the issue fixed, unfortunately it's likely made you a D4s future buyer, but believe me all the Camera Manufactures have the same issues, these are mechanical pieces of gear, just like a Car or a Toaster, most work out of the Box, some don't, you unfortunately got one that has issues.

 

[expatinasia]

Among the comments made by Nuero there is one Gem and I was unaware of it myself, that's the comment regards use of a Credit Card with Amazon extending the Warranty Period, I've checked the info and it appears correct, this is useful information for you (and anyone else) in the hope that your Camera may still be under Warranty, worth checking.

I did not know about that with Amazon either. I was aware that if you buy anything from anywhere (not just Amazon) with your American Express Card you get an extra year's warranty. So if a lens or body only comes with one year, you get two via American Express.

 

[Loswr]

I did not know about that with Amazon either. I was aware that if you buy anything from anywhere (not just Amazon) with your American Express Card you get an extra year's warranty. So if a lens or body only comes with one year, you get two via American Express.

Many Visa/MasterCard credit cards offer a similar benefit.

 

[Northstar]

Among the comments made by Nuero there is one Gem and I was unaware of it myself, that's the comment regards use of a Credit Card with Amazon extending the Warranty Period, I've checked the info and it appears correct, this is useful information for you (and anyone else) in the hope that your Camera may still be under Warranty, worth checking.

I did not know about that with Amazon either. I was aware that if you buy anything from anywhere (not just Amazon) with your American Express Card you get an extra year's warranty. So if a lens or body only comes with one year, you get two via American Express.

I wasn't aware of that either but I just checked my Amex card and here's how it read:

With Extended Warranty♦ you can shop with less worry knowing the terms of the original manufacturer's warranty can be extended up to one additional year. Applies to warranties of 5 years or less that are eligible in the U.S. Please read important exclusions and restrictions.

Thanks for pointing this out Neuro....I will definitely be using my Amex for all future purchases of gear and equipment that has a warranty.

 

[expatinasia]

I wasn't aware of that either but I just checked my Amex card and here's how it read:

With Extended Warranty♦ you can shop with less worry knowing the terms of the original manufacturer's warranty can be extended up to one additional year. Applies to warranties of 5 years or less that are eligible in the U.S. Please read important exclusions and restrictions.

Thanks for pointing this out Neuro....I will definitely be using my Amex for all future purchases of gear and equipment that has a warranty.

It is a terrific feature from Amex, but as Neuro says, some other cards also offer the benefit.

I think this is a global benefit from Amex.

I always smile when I get an email from Canon asking if I want to extend the warranty for an extra year. No need!

 

[mackguyver]

I wasn't aware of that either but I just checked my Amex card and here's how it read:

With Extended Warranty♦ you can shop with less worry knowing the terms of the original manufacturer's warranty can be extended up to one additional year. Applies to warranties of 5 years or less that are eligible in the U.S. Please read important exclusions and restrictions.

Thanks for pointing this out Neuro....I will definitely be using my Amex for all future purchases of gear and equipment that has a warranty.

It is a terrific feature from Amex, but as Neuro says, some other cards also offer the benefit.

I think this is a global benefit from Amex.

I always smile when I get an email from Canon asking if I want to extend the warranty for an extra year. No need!

I don't know if all of the AMEX cards offer it but I know the Gold & Platinum charge cards do - and while other CCs may have this benefit, most of them require you to register the purchase with them, so be sure to read the terms & conditions of the extended warranty if your card offers one.

 

[expatinasia]

I wasn't aware of that either but I just checked my Amex card and here's how it read:

With Extended Warranty♦ you can shop with less worry knowing the terms of the original manufacturer's warranty can be extended up to one additional year. Applies to warranties of 5 years or less that are eligible in the U.S. Please read important exclusions and restrictions.

Thanks for pointing this out Neuro....I will definitely be using my Amex for all future purchases of gear and equipment that has a warranty.

It is a terrific feature from Amex, but as Neuro says, some other cards also offer the benefit.

I think this is a global benefit from Amex.

I always smile when I get an email from Canon asking if I want to extend the warranty for an extra year. No need!

I don't know if all of the AMEX cards offer it but I know the Gold & Platinum charge cards do - and while other CCs may have this benefit, most of them require you to register the purchase with them, so be sure to read the terms & conditions of the extended warranty if your card offers one.

This is a very good point. I did not know Amex offered this until I called them about an issue a year or two ago. I was surprised and asked why they did not promote this part of their service more, but I cannot remember what they said. I know with Amex I do not need to do anything to get the extra year. Apart from a few silly issues I am extremely happy with Amex, they can be very understanding.

 

[Rcpixel]

Hi
I am writing from berlin and i have the same defect on my 1DX.

First body was changed by canon on august 2013 after canon was not able to fix the camera 4 times. The 3 time was something with platine and it was back from canon service with not working AF. Can you believe it... back from cps with new defect? It was on my birthsday

Then I got a new Body and it has started to have problem with the power too (just now, sice the 5.04.2014 -i am a cps member)
Like was said here, in the same way
First after try to check the picture with the play button after shot
Then every time after power on and first shot
Then sometimes it do not get on

Sometimes after first shot and and

I would like to if there are more people with the same problem.
I know a lot of fotografers from afp, ap, dpa and others that does not has these problem.

Are shops getting produkt with defekt sheaper or something like that?
Knows canon what they are doing ?
knows canon that i could not already 2 month fine work? Just Because I have chouse for a sure body and technology but the best from canon does not work?
Are canon saying sorry guys?

 

[Nazareth]

[[Are shops getting produkt with defekt sheaper or something like that?]]

It sure seems like that in my case anyways- they 'fixed' the mirror box assembly by changing it out with a new one, and sure enough I'm having the same crud on the sensor issue again after a few months now- the scroll wheel doesn't properly work for portrait mode any longer, and the camera is doing weird things again, like the review screen going blank while reviewing photos- just like it did right before the power supply board went bad- Canon told me in the last fix that I was now on my own- that there was no warranty on the replaced power supply board or the mirror box assembly that they replaced, and if anything happens again, it's on my dime- apparently they are perfectly content selling defective cameras and not standing behind them when they are lemons-

 

[dgatwood]

Sadly, this is just the curse of high-end products. The cheap models sell a couple orders of magnitude more units than the top models. A 5% repair rate on a high-end model is still a small enough dollar amount to get lost in the noise. A 0.1% failure rate on a low-end model would cost enough that they'd stop the line until they identified and fixed the design flaw that caused it.

 

[Mickat]

Not a good first post but my 1dx won't power on. I went to randomly use it today and low and behold ... It's dead.
It's off to Canon as we speak so find out soon possibly what it was

Full charged original battery. My choice of repairer had a look at it and just pretty much said " yeah there's not much going on with it, won't do anything, even with their own battery.

Find out soon enough I guess.

 

[AmbientLight]

Today it happened to me.

When I tried transferring images from my 1D-X to my Mac the camera suddenly went dead. I tried several times to power up and connect to my Mac and each time after initial power up the camera went dead again after about a second or so. Strangely for while the lower screen on the backside of the camera body kept working, while the rest of the camera had stopped working. Several times I removed the battery and put it back in without things getting better. The battery I used was almost fully powered. Charging it to 100% and reinserting it didn't help either. When I then changed the lens, the camera stopped working at all.

I am unsure what may have caused this.

 

[Sashi]

Mine has been fine as well, after the lubing.
Not defending canon blindly, I would be ranting on here if it happened to me too! I've had to send it in thrice. Once for cleaning when new, once for the mirror box and once to check that I would not have the af issue in sub zero conditions.

 

[AmbientLight]

Mine had been fine for as long as I had the camera, except right after the call-back service, when it would not start up any longer, so Canon service exchanged the components in the camera back related to power supply for free. I expect this time I will have to pay for the fix.

 

[R1-7D]

I have heard of the PCB boards failing. There are actually quite a few hardware flaws on the 1DX unacknowledged by Canon.

 

[AmbientLight]

After a week of waiting for some reply today I received the information that a curcuit board needs to be replaced. This could be the PCB board. I am not sure. At least the costs for the repair at 460$ don't bother me too much.

 

[ksgal]

After a week of waiting for some reply today I received the information that a curcuit board needs to be replaced. This could be the PCB board. I am not sure. At least the costs for the repair at 460$ don't bother me too much.

Fingers crossed it comes back perfect for you with many years left! Thanks for the update!

 

[lb]

Hi I don't go online very often but I had the same issue over 8 months ago and the brand new idx from the camera shop did not work , I eventually got my money back, I only had the camera for a week and returned it under law, I decided this after reading all the online issues and court cases that canon put people through here is what is happening in Australia to professionals.

http://www.photocounter.com.au/2013/no-real-winners-in-canon-1dx-argument/

also read the messages below in the same page

 

[Mick]

Bad news, mine has developed this fault. Picked it up, tried to start it up but nothing happening. New Canon battery, nope still wont start. Shame as otherwise its been excellent. Guess this can happen to anything. Of to Canon CPS tomorrow. Fingers crossed its nothing to bad.

Mick