1DXMKII - Soft Focus & Freezing

[DavidA]

I do not have freezing, but I am having AF issues. I have reported this on DPreview, spoken, with CPS, etc. Two AF problems:

Shooting Conditions:
- Disc dogs (Frisbee) and 7 days in YNP/GTNP
- 1/1250 - 1/2000, f5.6-6.1, ISO Auto, study tripod and Wimberly head for 200-400 f4 l IS (no TC engaged), handheld for 100-400 f4.5 - 5.6 L IS II and 70-200 f2.8 L IS II
- Static and non-moving shots are fine
- Low keeper rate on more challenging AF situations
- Started out with case 1 and then rotated through all other cases.
- All lenses AFM adjusted by Peachtree Camera in Atlanta, GA.

AF Issues
- Problem occurred in most AF options from Single point to 61 point
- Occurred in both single shot and AI Servo
- Problem 1: Review of focus point would show that it was locked on target with no overlap to grab background. Focus plane would be consistently 1-2 feet behind the animal or grab the far background.
- Problem 2: Review of focus point would show that it was locked on target with no overlap to grab background. The image would be "mushy" with no clear focus plane.
- These problems occurred with 70-200 f2.8 L IS II, 100-400 f4.5-5.6 L IS II, 200-400 f4 L IS w/1.4xTC.

I was an early purchaser of the 7dMII and went through AF issues with Canon until they finally recalibrate the AF module. I am going to request a new camera from B & H tomorrow. I also going to wait 6-8 months after a release before I buy another new camera. I remember a tech magazine with the caption "Do you really want to be a Pioneer?" which showed a guy in a coon skink cap riddled with arrows. I am feeling that way right now. I have a trip to Alaska coming up in July and really want to get this resolved.

 

[Mantadude]

I can report that my 1dx II has freezing issues. I have only used it for video, and I use it underwater, so removing the battery is a major issue. Unlike on land. Out of 40 dives, I had issues on 3 dives. Never saw any overheating icon on the camera. Really hope Canon can figure this out.

 

[East Wind Photography]

There are some other reports on CR that there may be a bad batch of sandisk cfast cards. Many included as part of the premium kit. Before condemning the camera, try a different card. Cards can cause all kinds of system issues.

 

[R1-7D]

I can report that my 1dx II has freezing issues. I have only used it for video, and I use it underwater, so removing the battery is a major issue. Unlike on land. Out of 40 dives, I had issues on 3 dives. Never saw any overheating icon on the camera. Really hope Canon can figure this out.

This is not good. Sorry to hear about your troubles.

Really giving some thought to cancelling my purchase of the 1DX II. I'm supposed to pick it up next Monday when I arrive back home in Canada.

Out of those 40 dives, you said you've had issues three times. How many dives in were you the first time the issue happened? Just wondering how long it took for the issue to rear its head.

 

[Mantadude]

I can report that my 1dx II has freezing issues. I have only used it for video, and I use it underwater, so removing the battery is a major issue. Unlike on land. Out of 40 dives, I had issues on 3 dives. Never saw any overheating icon on the camera. Really hope Canon can figure this out.

This is not good. Sorry to hear about your troubles.

Really giving some thought to cancelling my purchase of the 1DX II. I'm supposed to pick it up next Monday when I arrive back home in Canada.

Out of those 40 dives, you said you've had issues three times. How many dives in were you the first time the issue happened? Just wondering how long it took for the issue to rear its head.

I didn't have issues until probably 15 dives in. 2 of the issues were at the end of the dives so it wasnt too big of a deal. The other one was right at the very first so i had to surface to the boat dry off the housing open it and change the battery. And then reseal. A 20 minute endevour. I was using 2 different lexar 256gb 3400x cfast cards that i would rotate every 2 dives. Formating the card every 2 dives. Not sure if it is the camera. Cards. Or just my action causing it to glitch.

 

[Mantadude]

There are some other reports on CR that there may be a bad batch of sandisk cfast cards. Many included as part of the premium kit. Before condemning the camera, try a different card. Cards can cause all kinds of system issues.

I wasnt using the sandisk card. I was using the lexar 256gb 3400x cfast card.

 

[East Wind Photography]

There are some other reports on CR that there may be a bad batch of sandisk cfast cards. Many included as part of the premium kit. Before condemning the camera, try a different card. Cards can cause all kinds of system issues.

I wasnt using the sandisk card. I was using the lexar 256gb 3400x cfast card.

I see. I've been using the 3500x. A little faster but I have not had any lockup issues. The system has been flawless. I think though you have put in more hours with it than I have. So it may just be it has not been my time yet.

I have used it with the 300mm f2.8L ii, 70-200 2.8 ii, 24 1.4ii, 85 1.2 ii, and 100 2.8l macro. Though the last one has seen limited use. I know you used that extensively on your dives.

Do you recall what lenses you were using during the lockups?

 

[Mantadude]

Do you recall what lenses you were using during the lockups?
[/quote]

It was the 100mm F2.8L Macro lens. Here is a video if you care to check it out. https://www.youtube.com/watch?v=XjNnbAP6Jww

 

[East Wind Photography]

Do you recall what lenses you were using during the lockups?

It was the 100mm F2.8L Macro lens. Here is a video if you care to check it out. https://www.youtube.com/watch?v=XjNnbAP6Jww
[/quote]

The video is great. We were drooling over it at the office the other day. . Great stuff. It takes you know whats of steel to take a 1dx2 underwater. You might have been the first.

Ill do some macro video with my set up and see if i can get it to act up. Intermittent problems are tough to get fixed. If we can come up wih something to reproduce it, im sure it would get resolved rather quickly.

 

[wetoldboot]

.

 

[Mantadude]

Do you recall what lenses you were using during the lockups?

It was the 100mm F2.8L Macro lens. Here is a video if you care to check it out. https://www.youtube.com/watch?v=XjNnbAP6Jww

The video is great. We were drooling over it at the office the other day. . Great stuff. It takes you know whats of steel to take a 1dx2 underwater. You might have been the first.

Ill do some macro video with my set up and see if i can get it to act up. Intermittent problems are tough to get fixed. If we can come up wih something to reproduce it, im sure it would get resolved rather quickly.
[/quote]

Sounds good. Let me know what you come up with.

 

[Deleted member 7828]

That's unfortunate (although sadly not surprising). Thanks for reporting and hope everyone experiencing issues gets them resolved.

 

[pdawsonsa]

Hi all

First off, I'll apologize for not reading through every reply on this post before posting. I will get there and will amend this if necessary.

I've shot 2000 odd images with my 1DXII and its twice frozen on me. Only the AF On button and the trigger release seem dead. All menus, settings etc can still be changed. Cycling the power, removing the cards nor replacing the lens seems to make any difference. Only once the battery is removed and replaced does all return to normal. I can't say that I have noticed any issues with the AF like the OP mentions.

The second time it happened, i noticed that the remaining shots count in the top LCD is blank. This was after cycling the power and removing and replacing both cards and the lens.

First occurrence:
Switching between M and C1 modes with C1 having identical M setup but with Auto ISO, only bundled Sandisk CFast2 64GB card, EF 24-70mm MkII lens. Using single point or expanded point AF.

Second occurrence:
Switching between M and C1 modes with C1 having identical M setup but with Auto ISO, bundled Sandisk CFast2 64GB card and Sandisk Extreme Pro CF card installed recording to the CFast card, EF 70-200mm IS MkII lens. Using single point or expanded point AF.

 

[ANDRXW]

Curious if any one is still running into this issue of 'soft focusing' and/or if newer users are experiencing it as well.

As a new user to the 1DX line, I'm not sure if it's a faulty unit I'm dealing with or what. Everyone regards the AF system(s) to be so well versed, yet I'm dealing with(what seems to be) soft focusing on even stationary subjects.

Wondering where I should turn to, and whom to contact to look into this issue.

 

[TommyLee]

my 1dx2 wont autofocus.. I tried a lot of things it is set up normal shoot button and focus tied..but I tried autofocus button..



I am ...sort of lost here..

I am pretty familiar with it ..had a 1d3....
still have 5d3

had this a mont or so..1st one here in town..

I WAS setting Q menu...
but reset it to default ..in case...

I even tried 85L...with electronic focus control..
no autofocus.. I can manual focus all ...no auto focus all lenses..

any clues>

thaNks...

 

[Valvebounce]

Hi Tommy.
It sounds like you are familiar with how to use a Canon camera, other than one quick thought, you have checked that the lens (lenses) are not set on Manual Focus, it sounds like you have picked the dud, these are mass produced items (or at least built from mass produced parts) things fail from new, take it back and get it replaced or fixed.
I ask about MF as I almost never use MF but on more than one occasion I have put a lens on and wondered why it won't focus. Seems the switch gets moved in the bag.

Cheers, Graham.

my 1dx2 wont autofocus.. I tried a lot of things it is set up normal shoot button and focus tied..but I tried autofocus button..



I am ...sort of lost here..

I am pretty familiar with it ..had a 1d3....
still have 5d3

had this a mont or so..1st one here in town..

I WAS setting Q menu...
but reset it to default ..in case...

I even tried 85L...with electronic focus control..
no autofocus.. I can manual focus all ...no auto focus all lenses..

any clues>

thaNks...

 

[Jack Douglas]

Curious if any one is still running into this issue of 'soft focusing' and/or if newer users are experiencing it as well.

As a new user to the 1DX line, I'm not sure if it's a faulty unit I'm dealing with or what. Everyone regards the AF system(s) to be so well versed, yet I'm dealing with(what seems to be) soft focusing on even stationary subjects.

Wondering where I should turn to, and whom to contact to look into this issue.

Your dealer should be able to return it to Canon at no cost to you and they'll put it through their tests. However, being without a camera for a few weeks is no fun. The camera shop personnel should be able to confirm if there is a problem I would think - they won't exchange it??

Jack

 

[ANDRXW]

Your dealer should be able to return it to Canon at no cost to you and they'll put it through their tests. However, being without a camera for a few weeks is no fun. The camera shop personnel should be able to confirm if there is a problem I would think - they won't exchange it??

Jack

Thanks Jack - I bought it through B&H (with the SquareTrade warranty - what a nightmare that's been). Wondering if I should take it to the CPS in LA and have someone look it over?

Perhaps I'll make a few calls tomorrow after the holidays over and see if it's user error or a faulty camera.

 

[East Wind Photography]

Your dealer should be able to return it to Canon at no cost to you and they'll put it through their tests. However, being without a camera for a few weeks is no fun. The camera shop personnel should be able to confirm if there is a problem I would think - they won't exchange it??

Jack

Thanks Jack - I bought it through B&H (with the SquareTrade warranty - what a nightmare that's been). Wondering if I should take it to the CPS in LA and have someone look it over?

Perhaps I'll make a few calls tomorrow after the holidays over and see if it's user error or a faulty camera.

If b&h wont replace it for you, you can send it back to cps if you are a member and they will flip it in three days..maybe less. The 1dx2 should also be covered by Carepak

 

[Ozarker]

I'll probably get a 1DX Mark II, but at the end of it's production cycle. I have vowed to never buy a new release just because I'd want to be cautious about early possible problems.

I'm an enthusiast, so can afford to wait a long, long time.

Sorry for all of you having problems. I know it sucks.