Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera. I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped. Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there? I am devastated.
24-70Mk2 fell off my 5DMk3 and smashed
- Thread starter Jeremy
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I'm also skeptical about this being an actual issue. I just pulled my 5Dm3 with the 24-70mm ii out of my bag and tried to reproduce the problem. I can't, for the life of me, see how anyone could accidentally release the lens while zooming. I have very large hands, and in order to push the lens release with my left hand, my thumb would be almost entirely off the zoom ring.
But regardless of whether or not this is a design flaw, losing a nearly brand new 24-70mm ii is pretty awful. My condolences to you, sir.
But regardless of whether or not this is a design flaw, losing a nearly brand new 24-70mm ii is pretty awful. My condolences to you, sir.
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@pierceography We must just hold the camera differently. Not that I've ever thought about it until last night, but in looking at it now, I brace my thumb left against the body of the camera to steady it and zoom with my middle and pointer fingers. My thumb doesn't move much. And it's right on the lens release. Testing it here at my desk, I'm having a hard time replicating it too. As we all know, though, shooting at a job is a lot different than testing at home.
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If the mount is loose enough, it could easily happen. I'd complain to Canon about it and ask for a replacement. Tolerance buildup can cause lenses to be tight or loose on the mounting. Ideally, you should have to apply substantial force to remove it.
Mine is arriving next week, so I'll be sure to check for that.
Mine is arriving next week, so I'll be sure to check for that.
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i never seen this happen with my gear (knock on wood). being a rightie, i rotate the zoom with my left hand, supporting the base of camera with the palm of my left hand. of all that time, i never hit the release button.
i'm more afraid of not locking the lens in place properly whenever i change my lens quickly.
i'm more afraid of not locking the lens in place properly whenever i change my lens quickly.
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First my sympathies for the loss ... I can totally understand coz not too long ago my 24-70 L II was stolen from me. But coming to your question, I don't think it is the "design flaw", it must be something to do with your technique. Having said that my technique isn't all that good either, I manged to have the lens stolen :-[Jeremy said:
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Jeremy said:
First off, you gotta relax. Go drink some beer tonight and cool off. Then back to business. Realize that these sorts of things happen to everyone time to time. There have been people who have broken 400L, 500L, 600L lenses too. Plan out what you can use in place of that lens and then also plan out financially how you can replace the lens and how soon. You will have to replace the lens eventually. Lastly, just learn what you did and how it happened and simply make sure you don't do that again.
Things will come around. I would also call Canon and tell them what happened and/or where you bought it.
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This is unfortunate. I am really sorry.
You reminded my of my accidents. The last summer I had 3!
The second one was an almost had a fatal camera bag accident. Now that bag contained:
5DMkII, 70-200 f/2.8L IS II, 35mm 1.4L, TS-E 17mm f/4L, TS-E 24mm II L, EF1.4X !!!
Fortunately EVERYTHING survived 100%. (This is a long story...)
In the aftermath of what had happened, when I was at my room I wanted to put my 35mm 1.4L on its lens pouch.
Well, it slipped from my fingers and dropped a few centimeters on my ... TS-E 24mm II which was on the bed!!!!!!!!
Both lenses fortunately had their caps on.
The TS-E lens had no issues, not even an external mark on it!
The 35mm was equally scratch free everywhere!!!
When I tried though to put it back on my camera I had to apply extra pressure to hear the click.
So by accident this lens is hard to move and fall BUT... I have to pay attention to make sure the lens is
really attached to the camera because it can seem attached but is missing a final twist.
Mine were user errors. You however may try to ask Canon and see how they respond.
I do not believe they will replace the lens for free but there is a chance they will offer you a generous price reduction to get a new one.
You reminded my of my accidents. The last summer I had 3!
The second one was an almost had a fatal camera bag accident. Now that bag contained:
5DMkII, 70-200 f/2.8L IS II, 35mm 1.4L, TS-E 17mm f/4L, TS-E 24mm II L, EF1.4X !!!
Fortunately EVERYTHING survived 100%. (This is a long story...)
In the aftermath of what had happened, when I was at my room I wanted to put my 35mm 1.4L on its lens pouch.
Well, it slipped from my fingers and dropped a few centimeters on my ... TS-E 24mm II which was on the bed!!!!!!!!
Both lenses fortunately had their caps on.
The TS-E lens had no issues, not even an external mark on it!
The 35mm was equally scratch free everywhere!!!
When I tried though to put it back on my camera I had to apply extra pressure to hear the click.
So by accident this lens is hard to move and fall BUT... I have to pay attention to make sure the lens is
really attached to the camera because it can seem attached but is missing a final twist.
Mine were user errors. You however may try to ask Canon and see how they respond.
I do not believe they will replace the lens for free but there is a chance they will offer you a generous price reduction to get a new one.
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Loswr
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This reminds me - I need to have my new 24-70 II added to my list of insured gear (so I don't have to worry about 'financially how I can replace the lens and how soon').
Insure your gear, people!
FWIW, I did accidentally drop my 5DII due to an inadvertent press of the lens release...twice.
I routinely carry body+lens from a BR strap, and with a heavy lens it's attached to the tripod collar. The first time I added a 2x TC behind the lens, it changed the balance point such that as it hung at my hip, the lens release button was able to contact my belt. The first time, I thought I just hadn't mounted the lens securely. The second time (slow learning curve) it became apparent that it was the lens release. Fortunately, the camera functioned fine after the drops, although when I redid the AFMA, all of the lens values had shifted by about 10 units.
Insure your gear, people!
FWIW, I did accidentally drop my 5DII due to an inadvertent press of the lens release...twice.
I routinely carry body+lens from a BR strap, and with a heavy lens it's attached to the tripod collar. The first time I added a 2x TC behind the lens, it changed the balance point such that as it hung at my hip, the lens release button was able to contact my belt. The first time, I thought I just hadn't mounted the lens securely. The second time (slow learning curve) it became apparent that it was the lens release. Fortunately, the camera functioned fine after the drops, although when I redid the AFMA, all of the lens values had shifted by about 10 units.
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How? ... hmmm, if I knew I'd have searched, caught and kicked the 5h!t out of that person.Inspiron41 said:
Where? ... it was during one of my photo shoots at an oil and gas exhibition, my camera bag (with several lenses and a back-up body) was kept inside a small room in our company booth. At the end of the day when I check my bag, everything was in there except for the 24-70 L II
Normally Qatar is an extremely safe country, you almost never hear of people stealing anything in this country ... when they do it comes as a headline in the local newspapers ... during summer months (it goes to 55 degrees), most people keep our cars running with the AC on while we shop and come back after half hour or so, while relatively expensive stuff (laptops, cameras etc) are left in the car and no one ever steals it ... so getting my lens stolen was a big surprise.
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If you used American express to purchase the lens, they have some additional warranty coverage, so if Canon won't fix it, Amex may. Other CC's also sometimes have similar coverages, so be sure to check.
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Are you sure the lens was properly 'locked' in the first place? I can imagine it could fall off if the lens release mechanism wasn't engaged.
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neuroanatomist said:This reminds me - I need to have my new 24-70 II added to my list of insured gear (so I don't have to worry about 'financially how I can replace the lens and how soon').
Insure your gear, people!
FWIW, I did accidentally drop my 5DII due to an inadvertent press of the lens release...twice.
I was going to comment that I hope his stuff was insured.
Just curious, how do you have your stuff insured? Is it covered under your home owners policy? Is there a separate type policy you have that covers damage to lenses/body/other photo equipment you buy?
cayenne
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Loswr
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cayenne said:
A separate policy from my homeowner's insurer (depends on the company - some write a separate policy, some use a rider on the primary policy). I use State Farm, their Personal Articles policy is coverage for electronics, jewelry, art, etc., that exceeds the basic limits of a home policy. No deductible, full replacement coverage, applies worldwide, covers loss, theft, damage, etc.
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Jeremy said:
It hurts. Sorry for your lose
I had a TS-E fall of the ball head and hit the ground hard - split into two pieces. And this was the first day of my trip down the Dempster Highway in the Yukon. No repair shops in the Yukon.
Luckily I have my gear insured on my home owners so when I got home they replaced the lens for me - not the trip. I think the rider costs around $1.25-1.50 per $100 of gear (not sure if this is correct). Good things is that they insure against any loose, downside is that I need to list every last item.
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