5D III - battery problem

[mirekti]

Yesterday I received 5d III. I got an extra battery too, Canon genuine (I ordered everything from B&H so no doubt in that).

This morning, as my first battery was about to get empty, I had swaped it with the other one and got cannot communicate error. I chose cancel and put the one that was at some 15% before back in.
For some reason I got the same error for that battery as well.
Now it seems that I have an issue with both batteries.

What should I do? I mean, it is a $3000 camera and the second day I used it...
Is this a firmware problem? The camera came with 1.1.3 Is there a way to reload it?

I cannot belive that once I finally got the camera I have to send it back.
Should I ask for a new one?

Is this acctually a battery or a camera problem?

 

[scottkinfw]

You may have a camera problem. Seems strange that two batteries would be bad. Got any friends with a 5d3 that you can test with those batteries? Do you have a battery from the 5d2 to try? Maybe take the camera to a shop and try one of their cameras or batteries.

sek

Yesterday I received 5d III. I got an extra battery too, Canon genuine (I ordered everything from B&H so no doubt in that).

This morning, as my first battery was about to get empty, I had swaped it with the other one and got cannot communicate error. I chose cancel and put the one that was at some 15% before back in.
For some reason I got the same error for that battery as well.
Now it seems that I have an issue with both batteries.

What should I do? I mean, it is a $3000 camera and the second day I used it...
Is this a firmware problem? The camera came with 1.1.3 Is there a way to reload it?

I cannot belive that once I finally got the camera I have to send it back.
Should I ask for a new one?

Is this acctually a battery or a camera problem?

 

[rpt]

You may have a camera problem. Seems strange that two batteries would be bad. Got any friends with a 5d3 that you can test with those batteries? Do you have a battery from the 5d2 to try? Maybe take the camera to a shop and try one of their cameras or batteries.

sek

Or someone with a 5D2...

 

[mirekti]

I don't have anybody cos I'm not home at the moment and tomorrow I have to travel to TX.

I guess I'll bring all my boxes to TX and probably send it all back and request for a new camera.

The thing is the first battery worked fine until I swapped it with the second one. The camera reported error with that second battery and from than on with the first as well.

I finally got the camera and now if I send it I'll be out of it for who knows long :'(
Can I get a new one or they will send this one to be repaired?

 

[rpt]

I don't have anybody cos I'm not home at the moment and tomorrow I have to travel to TX.

I guess I'll bring all my boxes to TX and probably send it all back and request for a new camera.

The thing is the first battery worked fine until I swapped it with the second one. The camera reported error with that second battery and from than on with the first as well.

I finally got the camera and now if I send it I'll be out of it for who knows long :'(
Can I get a new one or they will send this one to be repaired?

Try charging the first.

 

[mirekti]

I was just doing it.
It is fully charged and the same error. I'm writting an e-mail to B&H.

Oh, what a bad day...

 

[rpt]

I was just doing it.
It is fully charged and the same error. I'm writting an e-mail to B&H.

Oh, what a bad day...

Sorry to hear that. Hope you get a good replacement soon.

 

[mirekti]

Is there a way to reset the camera or reload the firmware on it?

 

[rpt]

Is there a way to reset the camera or reload the firmware on it?

Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

 

[mirekti]

Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

I tried that today. I let it out of the camera for two hours.
When I put it back the problem remained I just had to redo the clock again. Some settings were preserved though e.g. camera came with default jpeg and I changed it to raw and that remained.

Was the battery too short time period out of camera or some settings get written somewere else?
I mean, the fact that I had to setup the clock again ment I did the "hard" reset, right?

 

[rpt]

Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

I tried that today. I let it out of the camera for two hours.
When I put it back the problem remained I just had to redo the clock again. Some settings were preserved though e.g. camera came with default jpeg and I changed it to raw and that remained.

Was the battery too short time period out of camera or some settings get written somewere else?
I mean, the fact that I had to setup the clock again ment I did the "hard" reset, right?

Yes, you got the camera to reset. Sorry but it seems to me that you may need to send your camera back...